The theoretical foundations of knowledge management

Knowledge Management Research and Practice

Volumn 4, Issue 2, 2006, Pages 83-105

  Baskerville, Richard ^a   Dulipovici, Alina ^a  

^a GEORGIA STATE UNIVERSITY   (United States)

Author keywords

Information systems strategy; Intellectual capital; Knowledge infrastructure; Knowledge management; Organizational learning; Organizational memory

Indexed keywords

EID: 33747481326     PISSN: 14778238     EISSN: 14778246     Source Type: Journal    
DOI: 10.1057/palgrave.kmrp.8500090     Document Type: Article

References (151)

1. ACKERMAN MS, PIPEK V and WULF V (Eds) (2003) Sharing Expertise: Beyond Knowledge Management. MIT Press, Cambridge, MA.
2. ADLER PS (1989) When knowledge is the critical resource, knowledge management is the critical task. IEEE Transactions on Engineering Management 36(2), 87-94.
3. AHN J-H and CHANG S-G (2004) Assessing the contribution of knowledge to business performance: the KP3 methodology. Decision Support Systems 36(4), 403-416.
4. ALAVI M and LEIDNER DE (2001) Review: knowledge management and knowledge management systems: Conceptual foundations and research issues. Mis Quarterly 25(1), 107-136.
5. ALLEE V (1997) 12 Principles of knowledge management. Training & Development 51(11), 71-74.
6. ALLEE V (2003) Evolving business forms for the knowledge economy. In Handbook on Knowledge Management (HOLSAPPLE CW, Ed), Vol. 2 -Knowledge Directions, pp. 605-622, Springer-Verlag, Berlin.
7. ALMEIDA P, SONG JY and GRANT RM (2002) Are firms superior to alliances and markets? An empirical test of cross-border knowledge building. Organization Science 13(2), 147-161.
8. AMIDON DM and MACNAMARA D (2003) The 7 C's of knowledge leadership: innovating our future. In Handbook on Knowledge Management (HOLSAPPLE CW, Ed), Vol. 1 - Knowledge Matters, 539pp. Springer-Verlag, Berlin.
9. ARGYRIS C (2004) Reasons and Rationalizations: The Limits to Organiza-tional Knowledge. Oxford University Press, Oxford, New York.
10. ARGYRIS C and SCHÖN D (1978) Organizational Learning: A Theory of Action Perspective, Addison-Wesley, Reading, MA.
11. BAIRD L and HENDERSON JC (2001) The Knowledge Engine: How to Create Fast Cycles of Knowledge-to-Performance and Performance-to-Knowledge. Berrett-Koehler Publishers, San Francisco, CA.
12. BASKERVILLE R and PRIES-HEJE J (1999) Knowledge capability and maturity in software management. The DATA BASE for Advances in Information Systems 30(2), 26-43.
13. BEAZLEY H, BOENISCH J and HARDEN D (2002) Continuity Management: Preserving Corporate Knowledge and Productivity when Employees Leave 1st edn. John Wiley, New York.
14. BENJAMINS VR, FENSEL D, DECKER S and FEREZ AG (1999) KAX2): building ontologies for the Internet: a mid-term report. International Journal of Human-Computer Studies 51(3), 687-712.
15. BENSON G (1997) Battle of the buzzwords. Training & Development 51 (7), 51-52.
16. BERGMANN R (2002) Experience Management: foundations, Development Methodology, and Internet-Based Applications, Springer, Berlin, New York.
17. BETTIS RA and PRAHALAD CK (1995) The dominant logic: retrospective and extension. Strategic Management Journal 16(1), 5-14.
18. BIRKETT B (1995) Knowledge management Chartered Accountants Journal of New Zealand 74(1), 14-18.
19. BONN RE (1994) Measuring and managing technological knowledge. Sloan Management Review 36(1), 61-73.
20. BOISOT MH (1998) Culture as a knowledge asset. In Knowledge Assets: Securing Competitive Advantage in the Information Economy, pp. 119-123, Oxford University Press, Oxford.
21. BOLAND Jr RJ and Yoo Y (2003) Sensemaking and knowledge management. In Handbook on Knowledge Management (HOLSAPPLE CW, Ed), Vol. 1 - Knowledge Matters, 381pp. Springer-Verlag, Berlin.
22. BRAINARD W and TOBIN J (1968) Pitfalls in financial model-building. American Economic Review 58(2), 99-122.
23. BROOKING A (1997) The management of intellectual capital. Long Range Planning 30(3), 364-365.
24. BUSH AA and TIWANA A (2005) Designing sticky knowledge networks. Communications of the ACM 48(5), 66.
25. CECEZ-KECMANOVK D (2004) A sensemaking model of knowledge in organisations: a way of understanding knowledge management and the role of information technologies. Knowledge Management Research & Practice 2(3), 155-168.
26. CHANG LEE K, LEE S and KANG IW (2005) KMPI: measuring knowledge management performance. Information & Management 42(3), 469-482.
27. CHOO CW and BONTIS N (Eds) (2002) The Strategic Management of Intellectual Capital and Organizational Knowledge. Oxford University Press, Oxford, New York.
28. COLE-GOMOLSKI B (1999) Knowledge 'czars' fall from grace. Computer-world 33(1), 1-13.
29. CONNER KR and PRAHALAD CK (1996) A resource-based theory of the firm: knowledge versus opportunism. Organization Science 7(5), 477-501.
30. CONNER KR and PRAHALAD CK (2002) A resource-based theory of the firm. In The Strategic Management of Intellectual Capital and Organizational Knowledge (CHOO CW and BONDS N, Eds), pp. 103-131, Oxford University Press, Oxford, New York.
31. COOKE P (2002) Knowledge Economies: Clusters, Learning and Co-operative Advantage. Routledge, London, New York.
32. CURTIS B, HEFLEY WE and MILLER SA (2002) The People Capability Maturity Model Cuidelines for Improving the Workforce, 1 st edn. Addison Wesley Professional.
33. DAVENPORT T (1997a) The knowledge biz. CIO 12(4), 32-34.
34. DAVENPORT T (1997b) Known evils. CIO 10(17), 34-36.
35. DAVENPORT TH, DE LONG DW and BEERS MC (1998) Successful knowledge management projects. Sloan Management Review 39(2), 43-57.
36. DAVENPORT TH and PRUSAK L (1998) Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Cambridge, MA.
37. DE LONG DW and FAHEY L (2000) Diagnosing cultural barriers to knowledge management Academy of Management Executive 14(4), 113-127.
38. DEMAREST M (1997) Understanding knowledge management. Long Range Planning 30(3), 374-384.
39. DESOUZA KC (2002) Managing Knowledge with Artificial Intelligence: An Introduction with Guidelines for Nonspecialists. Quorum Books, Westport, CT.
40. DIENG R, CORBY O, GIBOIN A and RIBIERE M (1999) Methods and tools for corporate knowledge management. International Journal of Human-Computer Studies 51(3), 567-598.
41. DlMAGGK) PJ (1995) Comments on 'What theory is not'. Administrative Science Quarterly 40(3), 391.
42. DREW SAW (1997) From knowledge to action: the impact of bench-marking on organizational performance. Long Range Planning 30(3), 427-441.
43. DYER JH and NOBEOKA K (2000) Creating and managing a high-performance knowledge-sharing network: the Toyota case. Strategic Management Journal 21(3), 345-367.
44. EARL M (2001) Knowledge management strategies: toward a taxonomy. Journal of Management Information Systems 18(1), 215-233.
45. EARL MJ (1997) Knowledge as strategy: reflections on Skandia International and Shorko Films. In Knowledge in Organizations (PRUSAK L, Ed), pp. 1-15, Butterworth-Heinemann, Boston, MA.
46. EARL MJ and SCOTT IA (1999) Opinion - what is a chief knowledge officer? Sloan Management Review 40(2), 29-38.
47. EDWARDS JS, HANDZIC M, CARLSSON S and NISSEN M (2003) Editorial - knowledge management research & practice: visions and directions. Knowledge Management Research and Practice 1(July), 49-60.
48. EISENBERG H (1997) Reengineering and dumbsizing: mismanagement of the knowledge resource. Quality Progress 30(5), 57-64.
49. EISENHARDT KM and MARTIN JA (2000) Dynamic capabilities: what are they? Strategic Management Journal 21(10/11), 1105.
50. EISENHARDT KM and SANTOS FM (2002) Knowledge-based view: a new theory of strategy? In Handbook of Strategy and Management (PETTIGREW A, THOMAS H and WHITTINGTON R, Eds), pp. 139-164, Sage Publications, London, UK.
51. EL SAWY OA, ERIKSSON I, RAVEN A and CARLSSON S (2001) Understanding shared knowledge creation spaces around business processes: precursors to process innovation implementation. International Journal of Technology Management 22(1-3), 149-173.
52. FAYYAD UM, PIATETSKY-SHAPIRO G and SMYTH P (1996) From data mining to knowledge discovery. In Advances in Knowledge Discovery and Data Mining (FAYYAD UM, PIATETSKY-SHAPIRO G, SMYTH P and UTHURUSAMY R, Eds), pp. 1-36, MIT Press, Cambridge, MA.
53. FORAY D (2004) Economics of Knowledge. MIT Press, Cambridge, MA.
54. FORD D (2003) Trust and knowledge management: the seeds of success. In Handbook on Knowledge Management (HOLSAPPLE CW, Ed), Vol. 1 Knowledge Matters, 553pp. Springer-Verlag, Berlin.
55. FRAPPAOLO C (1998) Defining knowledge management: four basic functions. Computerworld 32(8), 80.
56. GERTLER MS (2003) Tacit knowledge and the economic geography of context, or the undefinable tacitness of being (there), Journal of Economic Geography 3(1), 75-99.
57. GLAZER R (1998) Measuring the knowen towards a theory of knowledge equity, California Management Review 40(3), 175-194.
58. GOLD AH, MALHOTRA A and SEGARS AH (2001) Knowledge management: An organizational capabilities perspective, Journal of Management Information Systems 18(1), 185-214.
59. GOLDSTEIN M (1978) How We Know: An Exploration of the Scientific Process. Plenum Press, New York.
60. GRAHAM AB and Pizzo VG (1996) A question of balance: case studies in strategic knowledge management. European Management Journal 14(4), 338-346.
61. GRANT RM (2002) The knowledge-based view of the firm. In The Strategic Management of Intellectual Capital and Organizational Knowledge (CHOO CW and BONTIS N, Ms), pp. 133-148, Oxford University Press, Oxford, New York.
62. GROVER V and DAVENPORT TH (2001) General perspectives on knowledge management: fostering a research agenda. Journal of Management Information Systems 18(1), 5-21.
63. HANLEY S and MALAFSKY G (2003) A guide for measuring the value of KM investments. In Handbook on Knowledge Management (HOLSAPPLE CW, Ed), Vol. 2 - Knowledge Directions, pp. 369-390, Springer-Verlag, Berlin.
64. HANSEN MT (2002) Knowledge networks: explaining effective knowledge sharing in multiunit companies. Organization Science 13(3), 232-248.
65. HANSEN MT, NOHRIA N and TIERNEY T (1999) What's your strategy for managing knowledge? Harvard Business Review 77(2), 106-118.
66. HEDLUND G (1994) A model of knowledge management and the N-form corporation. Strategic Management journal 15(Summer Special Issue), 73-90.
67. HEDLUND G (1999) The intensity and extensity of knowledge and the multinational corporation as a nearly recomposable system (MRS).Management International Review 39, 5.
68. HOLSAPPLE CW and JOSHI KD (2003) A knowledge management ontology.In Handbook on Knowledge Management (HOLSAPPLE CW, Ed), Vol. 1 -Knowledge Matters, pp. 89-124, Springer-Verlag, Berlin.
69. INKPEN AC (1996) Creating knowledge through collaboration. California Management Review 39(1), 123-140.
70. INKPEN AC and DINUR A (1998) Knowledge management processes and international joint ventures. Organization Science 9(4), 454-468.
71. INKPEN AC and TSANG EWK (2005) Social capital, networks, and knowledge transfer. Academy of Management Review 30(1), 146.
72. JOHNSON G (1988) Rethinking incrementalism. Strategic Management Journal 9(1), 75.
73. JORDAN J and JONES P (1997) Assessing your company's knowledge management style. Long Range Planning 30(3), 392-398.
74. KAFENTZIS K, MENTZAS G, APOSTOLOU D and GEORGOUOS P (2004) Knowledge marketplaces: strategic issues and business models. Journal of Knowledge Management 8(1), 130.
75. KANNAN G and AULBUR WG (2004) Intellectual capital: measurement effectiveness. Journal of Intellectual Capital 5(3), 389.
76. KANTER RM (1988) When a thousand flowers bloom: structural, collective, and social conditions for innovation in organizations. Research in Organizational Behavior 10,169-211.
77. KAPLAN RS (1983) Measuring manufacturing performance: a new challenge for managerial accounting research. The Accounting Review 58(4), 686-705.
78. KETCHEN DJ and BERGH DD (Eds) (2004) Research Methodology in Strategy and Management, Vol. 1, Elsevier Ltd, Boston, MA.
79. KING AW and ZEITHAML CP (2003) Measuring organizational knowledge:a conceptual and methodological framework. Strategic Management Journal 24(8), 763.
80. KODAMA M (2005) Knowledge creation through networked strategic communities: case studies on new product development in Japanese companies. Long Range Planning 38(1), 27-49.
81. KOFMAN F and SENGE PM (1995) Communities of commitment: the heart of the learning organization. In Learning Organizations: Developing Cultures for Tomorrow's Workplace (CHAWLA S and RENESCH J, Eds), pp. 15-43, Productivity Press, Portland, OR.
82. KOGUT B and ZANDER U (1997) Knowledge of the firm. Combinative capabilities, and the replication of technology. In Knowledge in Organizations (PRUSAK L, Ed), pp. 17-35, Butterworth-Heinemann,Boston, MA.
83. LAUDAN L (1984) Science and Values: The Aims of Science and Their Role in Scientific Debate. University of California Press, Berkeley, CA.
84. LEV B (2001) Intangibles: Management, Measurement, and Reporting. Brookings Institution Press, Washington, DC.
85. LJEBOWTTZ J (2001) Knowledge management and its link to artificial intelligence. Expert Systems with Applications 20(1), 1-6.
86. MARCH ST and SMITH CF (1995) Design and natural science research on information technology. Decision Support Systems 15(4), 251-266.
87. MARKUS ML (2001) Toward a theory of knowledge reuse: types of knowledge reuse situations and factors in reuse success, Journal of Management Information Systems 18(1), 57-93.
88. MARR B and SPENDER J-C (2004) Measuring knowledge assets - implications of the knowledge economy for performance measurement. Measuring Business Excellence 8(1), 18-27.
89. MARSHALL C, PRUSAK L and SHPILBERG D (1996) Financial risk and the need for superior knowledge management. California Management Review 38(3), 77-101.
90. MARWICK AD (2001) Knowledge management technology. Ibm Systems Journal 40(4), 814-830.
91. McELROY MW (2003) The New Knowledge Management Complexity, Learning, and Sustainable Innovation. KMCI Press, Oxford: ButterworthHeinemann.
92. McKELVEY B (1982) Organizational Systematics: Taxonomy, Evolution and Classification. University of California Press, Berkeley, CA.
93. MIRCHANDANI D and PAKATH R (1999) Four models for a decision support system. Information & Management 35(1), 31-42.
94. MYERS PS (1996) Knowledge management and organizational design: an introduction. In Knowledge Management and Organizational Design (MYERS PS, Ed), pp. 1-6, Butterworth-Heinemann, Boston, MA.
95. NEMETH CJ (1997) Managing innovation: when less is more, California Management Review 40(1), 59-74.
96. NONAKA I and KONNO N (1998) The concept of 'ba': building a foundation for knowledge creation. California Management Review 40(3), 40-54.
97. NONAKA I and TAKEUCHI H (1995) The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, New York.
98. NONAKA I and TOYAMA R (2003) Knowledge-creating theory revisited. Knowledge Management Research and Practice 1(1), 2.
99. NONAKA I, TOYAMA R and KONNO N (2000) SECI, ba and leadership: a unified model of dynamic knowledge creation. Long Range Planning 33(1), 5-34.
100. O'LEARY DE (1998a) Enterprise knowledge management. Computer 31(3), 54-61.
101. O'LEARY DE (1998b) Using AI in knowledge management: knowledge bases and ontologies, leee Intelligent Systems & Their Applications 13(3), 34-39.
102. PATRIOTTA C (2004) On studying organizational knowledge. Knowledge Management Research and Practice 2(April), 3-12.
103. PETTIGREW A, THOMAS H and WHITTINGTON R (Eds) (2002) Handbook of Strategy and Management. Sage Publications, London, UK.
104. PRAHALAD CK and HAMEL G (1990) The core competence of the corporation. Harvard Business Review 68(3), 79-93.
105. PRUSAK L (Ed) (1997) Knowledge in Organizations. Butterworth-Heinemann, Boston, MA.
106. QUINTAS P, LEFRERE P and JONES C (1997) Knowledge management: a strategic agenda. Long Range Planning 30(3), 385-391.
107. ROBEY D (1996) Research commentary: diversity in information systems research: threat, promise, and responsibility. Information Systems Research 7(4), 400-408.
108. ROOS J and VON KROGH G (1996) The epistemological challenge: managing knowledge and intellectual capital. European Management Journal 14(4), 333-337.
109. RUBENSTEIN-MONTANO B, LlEBOWITZ J, BUCHWALTER J, McCAW D, NEWMAN B and REBECK K (2001) A systems thinking framework for knowledge management. Decision Support Systems 31(1), 5-16.
110. RUGGLES R (1998) The state of the notion: knowledge management in practice. California Management Review 40(3), 80-89.
111. SANCHEZ R (1997) Managing articulated knowledge in competence-based competition. In Strategic Learning and Knowledge Management (SANCHEZ R and HEENE A, Eds), pp. 163-187, John Wiley, Chichester.
112. SANCHEZ R and HEENE A (1997a) A competence perspective on strategic learning and knowledge management. In Strategic Learning and Knowledge Management (SANCHEZ R and HEENE A, Eds), pp. 3-18, Wiley, Chichester.
113. SANCHEZ R and HEENE A (1997b) Reinventing strategic management: new theory and practice for competence-based competition. European Management Journal 15(3), 303-317.
114. SANCHEZ R and HEENE A (Eds) (1997c) Strategic Learning and Knowledge Management. John Wiley, Chichester.
115. SANCHEZ R, HEENE A and THOMAS H (1996) Introduction: towards the theory and practice of competence-based competition. In Dynamics of Competence-Based Competition: Theory and Practice in the New Strategic Management (SANCHEZ R, HEENE A and THOMAS H, Eds), pp. 1-35, Elsevier Science, Kidlington, Oxford.
116. SCARBROUCH H and SWAN J (2001) Explaining the diffusion of knowledge management: The role of fashion, British Journal of Management 12(1 ), 3-12.
117. SCHEIN EH (1985) How culture forms, develops, and changes. In Gaining Control of the Corporate Culture (KILMANN RH, SAXTON MJ, SERPA R and Associates, Eds), pp. 17-43, Jossey-Bass, San Francisco, CA.
118. SCHEIN EH (2004) Organizational Culture and Leadership, 3rd edn. Jossey-Bass, San Francisco, CA.
119. SCHOLL W, KONIG C, MEYER B and HEISC P (2004) The future of knowledge management: an international Delphi study. Journal of Knowledge Management 8(2), 19.
120. SCHULTZE U and LEIDNER DE (2002) Studying knowledge management in information systems research: discourses and theoretical assumptions. MIS Quarterly 26(3), 213.
121. SENGE PM (1990) The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday/Currency, New York.
122. SHAW MJ, SUBRAMANIAM C, TAN GW and WELGE ME (2001) Knowledge management and data mining for marketing. Decision Support Systems 31(1), 127-137.
123. SHOESMITH J (1996) Technology takes back seat at CIO summit. Computing Canada 22(25), 1, 8.
124. SLATER D (1998) Storing the mind, minding the store. CIO 11(9), 46-51.
125. STARBUCK WH (1997) Learning by knowledge-intensive firms. In Knowledge in Organizations (PRUSAK L, Ed), pp. 147-175, Butterworth-Heinemann, Boston, MA.
126. STREATFIELD D and WILSON T (1999) Deconstructing 'knowledge management'. Aslib Proceedings 51(3), 67-71.
127. STUDER R, BENJAMINS VR and FENSEL D (1998) Knowledge engineering: principles and methods. Data & Knowledge Engineering 25(1-2), 161-197.
128. SUTTON RI and STAW BM (1995) What theory is not. Administrative Science Quarterly 40(3), 371.
129. SWANSON EB and RAMILLER NC (1993) Information systems research thematics: submissions to a new journal, 1987-1992. Information Systems Research 4(4), 299.
130. SZULANSKI C (1996) Exploring internal stickiness: impediments to the transfer of best practice within the firm. Strategic Management Journal 17, 27-43.
131. TEECE DJ (1998) Research directions for knowledge management. California Management Review 40(3), 289-292.
132. TEECE DJ (2000) Strategies for managing knowledge assets: the role of firm structure and industrial context Long Range Planning 33(1), 35-54.
133. TEECE DJ and PISANO C (2003) The dynamic capabilities of firms. In Handbook on Knowledge Management (HOLSAPPLE CW, Ed), Vol. 2 Knowledge Directions, pp. 195. Springer-Verlag, Berlin.
134. TEECE DJ, PISANO G and SHUEN A (1997) Dynamic capabilities and strategic management. Strategic Management Journal 18(7), 509.
135. THOMAS JB, SUSSMAN SW and HENDERSON JC (2001) Understanding 'Strategic Learning': linking organizational learning, knowledge management, and sensemaking. Organization Science 12(3), 331.
136. TORDOIR PP (1995) The Professional Knowledge Economy, Kluwer Academic Publishers, Dordrecht.
137. VAISHNAVI VK, BUCHANAN GC and KUECHLER WL (1997) A data/knowledge paradigm for the modeling and design of operations support systems. IEEE Transactions on Knowledge and Data Engineering 9(2), 275-291.
138. VENKATRAMAN N and TANRIVERDI H (2004) Reflecting 'knowledge' in strategy research: conceptual issues and methodological challenges. In Research Methodology in Strategy and Management (KETCHEN DJ and BERCH DD, Eds), Vol. 1, pp. 33-66, Elsevier Ltd, Boston, MA.
139. WALLS JG, WIDMEYER GR and EL SAWY OA (1992) Building an information system design theory for vigilant EIS. Information Systems Research 3(1), 36-59.
140. WALSH JP and UNGSON GR (1997) Organizational memory, in Knowledge in Organizations (PRUSAK L, Ed), pp. 177-213, Butterworth-Heine-mann, Boston, MA.
141. WEICK KE (1995) What theory is not, theorizing is. Administrative Science Quarterly 40(3), 385.
142. WEICK KE and GILFILLAN DP (1971) Fate of arbitrary traditions in a laboratory microculture. Journal of personality and Social Psychology 17, 179-191.
143. WIIG K (1993) Knowledge Management Foundations -Thinking about Thinking - How People and Organizations Create, Represent and Use Knowledge. Schema Press, Arlington, TX.
144. WIIG K (1995) Knowledge Management Methods: Practical Approaches to Manage Knowledge. Schema Press, Arlington, TX.
145. WIIG KM (1997a) Integrating intellectual capital and knowledge management Long Range Planning 30(3), 399-405.
146. WIIG KM (1997b) Roles of knowledge-based systems in support of knowledge management. In Knowledge Management and its Integrative Elements (LIEBOWITZ J and WILCOX LC, Eds), pp. 69-87, CRC Press, Boca Raton, FL.
147. WILSON TD (2002) The nonsense of 'knowledge management'. Information Research 8(1). Paper no. 144 [Available at http://lnformationR. net/ir/8-1 /paper144.html].
148. WU C-H, LEE T-Z and KAO S-C (2004) Knowledge discovery applied to material acquisitions for libraries. Information Processing & Management 40(4), 709.
149. ZELENY M (1987) Management support systems: towards integrated knowledge management. Human Systems Management 7(1), 59-70.
150. ZHU Z (2004) Knowledge management towards a universal concept or cross-cultural contexts? Knowledge Management Research and Practice 2(August), 67-79.
151. ZHUGE H (2002) A knowledge grid model and platform for global knowledge sharing. Expert Systems with Applications 22(4), 313-320.