An investigation of the perceived importance and effectiveness of quality management approaches

TQM Magazine

Volumn 13, Issue 6, 2001, Pages 433-443

  Sharma, Bishnu ^a   Gadenne, David ^b  

^a UNIVERSITY OF THE SUNSHINE COAST   (Australia)

^b CENTRAL QUEENSLAND UNIVERSITY   (Australia)

Author keywords

Organizational effectiveness; Performance measurement; Total quality management

Indexed keywords

BENCHMARKING; INDUSTRIAL MANAGEMENT; STANDARDS; STRATEGIC PLANNING;

QUALITY STRATEGIES;

TOTAL QUALITY MANAGEMENT;

EID: 0035190101     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000006180     Document Type: Article

References (30)

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2. From ISO 9000 series registration to total quality management: An examination
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4. The role of benchmarking in total quality management
5. Quality small and mid-size companies seize the challenge- Not a moment too soon
6. Small firms and the ISO 9000 approach to quality management
7. The pace of change: A case study of the development of a total quality organisation
8. Out of the Crisis
9. Amazing grace: Total quality management
10. A framework for quality management research and an associated measurement instrument
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12. The impact of quality management practices on performance and competitive advantage
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16. A universal approach to managing for quality - The quality trilogy
17. Total quality management and employee involvement: Are they compatible?
18. Total quality management - The critical success factors
19. Total quality management as competitive advantage: A review and empirical study
20. Approaches to continuous improvement by Queensland manufacturers
21. BS5750/ISO 9000-the experience of small and medium-sized firms
22. An instrument for measuring the critical factors of quality management
23. Total quality management cuts a broad swath - Through manufacturing and beyond
24. Are there aspects of Australian culture that mitigate against the adoption of total quality management?