-
2
-
-
0040834517
-
Identification of the critical factors of TQM
-
Black S. and Porter, L. (1996), “Identification of the critical factors of TQM”, Decision Sciences, Vol. 27 No. 1, pp. 3-21.
-
(1996)
Decision Sciences
, vol.27
, Issue.1
, pp. 3-21
-
-
Black, S.1
Porter, L.2
-
4
-
-
79952055258
-
Estimating the consistency of third-party evaluator scoring of organizational self-assessments
-
Coleman, G. and Koelling, C. (1998), “Estimating the consistency of third-party evaluator scoring of organizational self-assessments”, Quality Management Journal, Vol. 5 No. 3, pp. 31-53.
-
(1998)
Quality Management Journal
, vol.5
, Issue.3
, pp. 31-53
-
-
Coleman, G.1
Koelling, C.2
-
5
-
-
84965375205
-
-
Quality Press, Milwaukee, WI.
-
Crosby, P. (1979), Quality is Free, Quality Press, Milwaukee, WI.
-
(1979)
Quality is Free
-
-
Crosby, P.1
-
6
-
-
0242297220
-
Benchmarking on total quality management adoption: a positioning model
-
Dale, B.G. (1996), “Benchmarking on total quality management adoption: a positioning model”, Benchmarking for Quality Management & Technology, Vol. 3 No. 1, pp. 28-37.
-
(1996)
Benchmarking for Quality Management & Technology
, vol.3
, Issue.1
, pp. 28-37
-
-
Dale, B.G.1
-
7
-
-
84986172472
-
Spectrum of quality management implementation grid: development and use
-
Dale, B.G. and Smith, M. (1997), “Spectrum of quality management implementation grid: development and use”, Managing Service Quality, Vol. 7 No. 6, pp. 307-11.
-
(1997)
Managing Service Quality
, vol.7
, Issue.6
, pp. 307-311
-
-
Dale, B.G.1
Smith, M.2
-
8
-
-
0030109563
-
Self-assessment: a path to business excellence
-
Davis, J., Khodabocus, F. and Obray, C. (1996), “Self-assessment: a path to business excellence,” Quality World Technical Supplement, March, pp. 4-11.
-
(1996)
Quality World Technical Supplement, March
, pp. 4-11
-
-
Davis, J.1
Khodabocus, F.2
Obray, C.3
-
10
-
-
84951549208
-
Total quality management in services. Part 1: understanding and classifying services
-
Dotchin, J. and Oakland, J. (1994), “Total quality management in services. Part 1: understanding and classifying services”, International Journal of Quality & Reliability Management, Vol. 11 No. 3, pp. 9-26.
-
(1994)
International Journal of Quality & Reliability Management
, vol.11
, Issue.3
, pp. 9-26
-
-
Dotchin, J.1
Oakland, J.2
-
11
-
-
21144478116
-
The 1993 state of US total quality management: a Baldrige examiner's perspective
-
Easton, G. (1993), “The 1993 state of US total quality management: a Baldrige examiner's perspective”, California Management Review, Vol. 35 No. 3, pp. 32-54.
-
(1993)
California Management Review
, vol.35
, Issue.3
, pp. 32-54
-
-
Easton, G.1
-
12
-
-
0004481828
-
The effects of total quality management on corporate performance: an empirical investigation
-
Easton, G. and Jarrell, S. (1998), “The effects of total quality management on corporate performance: an empirical investigation”, Journal of Business, Vol. 71 No. 2, pp. 253-307.
-
(1998)
Journal of Business
, vol.71
, Issue.2
, pp. 253-307
-
-
Easton, G.1
Jarrell, S.2
-
13
-
-
0028401194
-
A framework for quality management research and an associated measurement instrument
-
Flynn, B., Schroeder, R. and Sakakibara, S. (1994), “A framework for quality management research and an associated measurement instrument”, Journal of Operations Management, Vol. 11 No. 4, pp. 339-66.
-
(1994)
Journal of Operations Management
, vol.11
, Issue.4
, pp. 339-366
-
-
Flynn, B.1
Schroeder, R.2
Sakakibara, S.3
-
14
-
-
84990553628
-
The impact of quality management practices on performance and competitive advantage
-
Flynn, B., Schroeder, R. and Sakakibara, S. (1995), “The impact of quality management practices on performance and competitive advantage”, Decision Sciences, Vol. 26 No. 5, pp. 659-91.
-
(1995)
Decision Sciences
, vol.26
, Issue.5
, pp. 659-691
-
-
Flynn, B.1
Schroeder, R.2
Sakakibara, S.3
-
16
-
-
21344497405
-
Gurus of quality: a framework for comparison
-
Ghobadian, A. and Speller, S. (1994), “Gurus of quality: a framework for comparison”, Total Quality Management, Vol. 5 No. 3, pp. 53-69.
-
(1994)
Total Quality Management
, vol.5
, Issue.3
, pp. 53-69
-
-
Ghobadian, A.1
Speller, S.2
-
17
-
-
0005339216
-
Benchmarking best practices in European manufacturing sites
-
Hanson, P. and Voss, C. (1996), “Benchmarking best practices in European manufacturing sites”, Business Process Re-engineering & Management Journal, Vol. 1 No. 1, pp. 60-74.
-
(1996)
Business Process Re-engineering & Management Journal
, vol.1
, Issue.1
, pp. 60-74
-
-
Hanson, P.1
Voss, C.2
-
18
-
-
0004056666
-
-
IBM Consulting Group and London Business School, London.
-
Hanson, P., Voss, C., Blackmon, K. and Oak, B. (1994), Made in Europe – A Four Nations Best Practice Study, IBM Consulting Group and London Business School, London.
-
(1994)
Made in Europe – A Four Nations Best Practice Study
-
-
Hanson, P.1
Voss, C.2
Blackmon, K.3
Oak, B.4
-
19
-
-
0002134646
-
The effects of quality on business performance
-
Hardie, N. (1998), “The effects of quality on business performance”, Quality Management Journal, Vol. 5 No. 3, pp. 65-83.
-
(1998)
Quality Management Journal
, vol.5
, Issue.3
, pp. 65-83
-
-
Hardie, N.1
-
20
-
-
34249049269
-
Professional service firms and total quality management: a good fit?
-
Haywood-Farmer, J. and Nollet, J. (1994), “Professional service firms and total quality management: a good fit?”, International Journal of Service Industry Management, Vol. 5 No. 3, pp. 5-13.
-
(1994)
International Journal of Service Industry Management
, vol.5
, Issue.3
, pp. 5-13
-
-
Haywood-Farmer, J.1
Nollet, J.2
-
21
-
-
0031232717
-
Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
-
Hendricks, K. and Singhal, V. (1997), “Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards”, Management Science, Vol. 43 No. 9, pp. 1258-74.
-
(1997)
Management Science
, vol.43
, Issue.9
, pp. 1258-1274
-
-
Hendricks, K.1
Singhal, V.2
-
22
-
-
0011530388
-
Total quality management contrasts in manufacturing and service industries
-
Huq, Z. and Stolen, D. (1998), “Total quality management contrasts in manufacturing and service industries”, International Journal of Quality & Reliability Management, Vol. 11 No. 2, pp. 138-61.
-
(1998)
International Journal of Quality & Reliability Management
, vol.11
, Issue.2
, pp. 138-161
-
-
Huq, Z.1
Stolen, D.2
-
23
-
-
0002973008
-
The fifth era
-
Kaye, M. and Dyason, M. (1995), “The fifth era”, The TQM Magazine, Vol. 7 No. 1, pp. 33-7.
-
(1995)
The TQM Magazine
, vol.7
, Issue.1
, pp. 33-37
-
-
Kaye, M.1
Dyason, M.2
-
24
-
-
84986012641
-
Assessment of quality management performance in organizations
-
Working Paper, Nanyang Business School, Nanyang Technological University, Singapore.
-
Lee, P.M. and Quazi, H. (1999), “Assessment of quality management performance in organizations”, Working Paper, Nanyang Business School, Nanyang Technological University, Singapore.
-
(1999)
-
-
Lee, P.M.1
Quazi, H.2
-
25
-
-
0009124963
-
Benchmarking in the UK: an empirical study of practitioners and academics
-
Longbottom, D. (2000), “Benchmarking in the UK: an empirical study of practitioners and academics”, Benchmarking: An International Journal, Vol. 7 No. 2, pp. 98-117.
-
(2000)
Benchmarking: An International Journal
, vol.7
, Issue.2
, pp. 98-117
-
-
Longbottom, D.1
-
27
-
-
0642283545
-
Operationalizing total quality: a business process approach
-
Peters, J. (1994), “Operationalizing total quality: a business process approach”, The TQM Magazine, Vol. 6 No. 4, pp. 29-33.
-
(1994)
The TQM Magazine
, vol.6
, Issue.4
, pp. 29-33
-
-
Peters, J.1
-
28
-
-
84986007691
-
Benchmarking and improving core competencies
-
Petrick, J., Scherer, R., Wilson, J. and Westfall, F. (1994), “Benchmarking and improving core competencies”, Journal for Quality and Participation, July/August, pp. 82-5.
-
(1994)
Journal for Quality and Participation, July/August
, pp. 82-85
-
-
Petrick, J.1
Scherer, R.2
Wilson, J.3
Westfall, F.4
-
29
-
-
0442293657
-
Best practice and performance within Northeast manufacturing
-
Prabhu, V., Yarrow, D. and Gordon-Hart, G. (2000), “Best practice and performance within Northeast manufacturing”, Total Quality Management, vol. 11, no. 1, pp. 113-22.
-
(2000)
Total Quality Management
, vol.11
, Issue.1
, pp. 113-122
-
-
Prabhu, V.1
Yarrow, D.2
Gordon-Hart, G.3
-
30
-
-
0010776557
-
Baldrige Award announcement and shareholder wealth
-
Ramaseh, R.V. (1998), “Baldrige Award announcement and shareholder wealth”, International Journal of Quality Science, Vol. 3 No. 2, pp. 114-25.
-
(1998)
International Journal of Quality Science
, vol.3
, Issue.2
, pp. 114-125
-
-
Ramaseh, R.V.1
-
31
-
-
0142191684
-
The best commonly followed practices in the human resource dimension of quality management in new industrializing countries – the case of China, India and Mexico
-
Rao, S.S., Raghunathan, T.S. and Solis, L.E. (1999), “The best commonly followed practices in the human resource dimension of quality management in new industrializing countries – the case of China, India and Mexico”, International Journal of Quality & Reliability Management, Vol. 16 No. 3, pp. 215-25.
-
(1999)
International Journal of Quality & Reliability Management
, vol.16
, Issue.3
, pp. 215-225
-
-
Rao, S.S.1
Raghunathan, T.S.2
Solis, L.E.3
-
32
-
-
0000529162
-
Progress in total quality management: evidence from Australasia
-
Samson, D. (1997), “Progress in total quality management: evidence from Australasia”, International Journal of Quality Science, Vol. 2 No. 4, pp. 214-35.
-
(1997)
International Journal of Quality Science
, vol.2
, Issue.4
, pp. 214-235
-
-
Samson, D.1
-
33
-
-
84962968942
-
An instrument for measuring the critical factors of quality management
-
Saraph, J., Benson, G. and Schroeder, R. (1989), “An instrument for measuring the critical factors of quality management”, Decision Sciences, Vol. 20 No. 4, pp. 810-29.
-
(1989)
Decision Sciences
, vol.20
, Issue.4
, pp. 810-829
-
-
Saraph, J.1
Benson, G.2
Schroeder, R.3
-
34
-
-
0022684171
-
How can service businesses survive and prosper
-
Schmenner, R.W. (1986), “How can service businesses survive and prosper”, Sloan Management Review, Vol. 27 No. 3, pp. 21-32.
-
(1986)
Sloan Management Review
, vol.27
, Issue.3
, pp. 21-32
-
-
Schmenner, R.W.1
-
35
-
-
84992933531
-
‘‘Quality management practices and quality results: a comparison of manufacturing and service sectors in Taiwan”
-
Solis, L., Rao, S., Raghunathan, T., Chen, C.Y. and Pan, S-C. (1998), ‘‘Quality management practices and quality results: a comparison of manufacturing and service sectors in Taiwan”, Managing Service Quality, Vol. 8 No. 1, pp. 46-54.
-
(1998)
Managing Service Quality
, vol.8
, Issue.1
, pp. 46-54
-
-
Solis, L.1
Rao, S.2
Raghunathan, T.3
Chen, C.Y.4
Pan, S.-C.5
-
36
-
-
0141767635
-
Best practice implementation of total quality management: multiple cross-case analysis of manufacturing and service organisations
-
Terziovski, M., Sohal, A. and Samson, D. (1996), “Best practice implementation of total quality management: multiple cross-case analysis of manufacturing and service organisations”, Total Quality Management, Vol. 7 No. 5, pp. 459-81.
-
(1996)
Total Quality Management
, vol.7
, Issue.5
, pp. 459-481
-
-
Terziovski, M.1
Sohal, A.2
Samson, D.3
-
37
-
-
0031382846
-
A review of total quality management in practice: understanding the fundamentals through examples of best practice applications – Part III
-
Thiagarajan, T. and Zairi, M. (1997), “A review of total quality management in practice: understanding the fundamentals through examples of best practice applications – Part III”, The TQM Magazine, Vol. 9 No. 6, pp. 414-17.
-
(1997)
The TQM Magazine
, vol.9
, Issue.6
, pp. 414-417
-
-
Thiagarajan, T.1
Zairi, M.2
-
38
-
-
84926680202
-
Problems of quality management in the professional services
-
van Eck-van Peet, R. and Broekhuis, M. (1992), “Problems of quality management in the professional services”, International Journal of Quality & Reliability Management, Vol. 9 No. 7, pp. 23-36.
-
(1992)
International Journal of Quality & Reliability Management
, vol.9
, Issue.7
, pp. 23-36
-
-
van Eck-van Peet, R.1
Broekhuis, M.2
-
39
-
-
21344478757
-
Developing and testing benchmarking and self-assessment frameworks in manufacturing
-
Voss, C.A., Chiesa, V. and Coughlan, P. (1994), “Developing and testing benchmarking and self-assessment frameworks in manufacturing”, International Journal of Operations & Production Management, Vol. 14 No. 3, pp. 83-100.
-
(1994)
International Journal of Operations & Production Management
, vol.14
, Issue.3
, pp. 83-100
-
-
Voss, C.A.1
Chiesa, V.2
Coughlan, P.3
-
40
-
-
0041972308
-
A performance assessment of the US Baldrige Quality Award Winners
-
Wisner, J. and Eakins, S. (1994), “A performance assessment of the US Baldrige Quality Award Winners”, International Journal of Quality & Reliability Management, Vol. 11 No. 2, pp. 8-25.
-
(1994)
International Journal of Quality & Reliability Management
, vol.11
, Issue.2
, pp. 8-25
-
-
Wisner, J.1
Eakins, S.2
-
41
-
-
0002821295
-
Benchmarking: the best tool for measuring competitiveness
-
Zairi, M. (1994), “Benchmarking: the best tool for measuring competitiveness”, Benchmarking for Quality Management & Technology, Vol. 1 No. 1, pp. 11-24.
-
(1994)
Benchmarking for Quality Management & Technology
, vol.1
, Issue.1
, pp. 11-24
-
-
Zairi, M.1
-
42
-
-
84986152258
-
-
European Centre for Total Quality Management, University of Bradford, Emm Lane, Bradford.
-
Zairi, M., Jarrar, Y., Ahmed, P. and Lim, K.K. (1999), Benchmarking: A Survey on Global Trends, European Centre for Total Quality Management, University of Bradford, Emm Lane, Bradford.
-
(1999)
Benchmarking: A Survey on Global Trends
-
-
Zairi, M.1
Jarrar, Y.2
Ahmed, P.3
Lim, K.K.4
|