ACE-ing the hiring process: A customer service orientation model

Journal of Human Resources in Hospitality and Tourism

Volumn 5, Issue 1, 2006, Pages 35-49

  Costen, Wanda M ^a   Barrash, Deborah I ^b  

^a UNIVERSITY OF TENNESSEE   (United States)

^b UNIVERSITY OF NEVADA   (United States)

Author keywords

Big five personality traits; Customer service; Employee performance; Hiring; Hospitality; Service orientation

Indexed keywords

EID: 33746790183     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1300/J171v05n01_03     Document Type: Review

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