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Volumn 30, Issue 4, 2005, Pages 219-228

Standards and customer satisfaction in the healthcare industry

Author keywords

[No Author keywords available]

Indexed keywords

EDUCATION; EMPLOYEE; HEALTH CARE COST; HEALTH CARE INDUSTRY; HEALTH CARE NEED; HEALTH CARE QUALITY; HUMAN; MEDICAL TECHNOLOGY; PATIENT SATISFACTION; PROGRAM DEVELOPMENT; REVIEW; STANDARD; TOURISM;

EID: 33745929644     PISSN: 03638855     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004669-200510000-00025     Document Type: Review
Times cited : (11)

References (16)
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    • ASQ Glossary of Terms
  • 3
    • 77954508661 scopus 로고    scopus 로고
    • Standards and certification. Available at: 〈http://www.asq.org/ standcert/iso.html〉. Accessed March 14, 2000.
    • Standards and Certification
  • 5
    • 0027610959 scopus 로고
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    • Spitzer R. TQM: the only source of sustainable competitive advantage. Qual Prog. No. 6. 1993:61.
    • (1993) Qual Prog , vol.6 , pp. 61
    • Spitzer, R.1
  • 6
    • 85039342387 scopus 로고    scopus 로고
    • Joint Commission Standards. Available at: 〈http://www.jcaho.org/ jcstandards.html〉. Accessed March 16, 2000.
  • 7
    • 0033171321 scopus 로고    scopus 로고
    • Quality in banking starts with four assessments
    • Gryna DS, Gryna FM. Quality in banking starts with four assessments. Qual Prog. No. 8. 1999:27-30, 32-33.
    • (1999) Qual Prog , vol.8 , pp. 27-30
    • Gryna, D.S.1    Gryna, F.M.2
  • 8
    • 0033171359 scopus 로고    scopus 로고
    • The critical role of quality role of quality in the tourism system
    • La Lopa JM, Makecki RF. The critical role of quality role of quality in the tourism system. Qual Prog. No. 8. 1999:37-40.
    • (1999) Qual Prog , vol.8 , pp. 37-40
    • La Lopa, J.M.1    Makecki, R.F.2
  • 9
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    • Consult your customers before making plans
    • Massnick F. Consult your customers before making plans. Qual Prog. No. 11. 1996:96.
    • (1996) Qual Prog , vol.11 , pp. 96
    • Massnick, F.1
  • 10
    • 0032641558 scopus 로고    scopus 로고
    • Measuring up in a Cincinnati suburb
    • Quattrone DF. Measuring up in a Cincinnati suburb. Qual Prog. No. 5. 1999:65-70.
    • (1999) Qual Prog , vol.5 , pp. 65-70
    • Quattrone, D.F.1
  • 12
    • 33745924794 scopus 로고    scopus 로고
    • ISO 9001 and healthcare
    • Kolka JW. ISO 9001 and healthcare. Qual Prog. No. 8. 1999:69, 71, 73, 75.
    • (1999) Qual Prog , vol.8 , pp. 69
    • Kolka, J.W.1
  • 13
    • 0031078672 scopus 로고    scopus 로고
    • Health care organizations can learn from the experiences of others
    • Sanders NR. Health care organizations can learn from the experiences of others. Qual Prog. No. 2. 1997:48.
    • (1997) Qual Prog , vol.2 , pp. 48
    • Sanders, N.R.1
  • 14
    • 33745891323 scopus 로고    scopus 로고
    • Customer satisfaction measurement instruments, in healthcare, does one size fit none?
    • Jefferies RD, Sells PK. Customer satisfaction measurement instruments, in healthcare, does one size fit none? Qual Prog. No. 2. 2000: 118-200.
    • (2000) Qual Prog , vol.2 , pp. 118-200
    • Jefferies, R.D.1    Sells, P.K.2
  • 15
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    • Quality principles are key to building centennial medical center
    • Scharf T, White MJ. Quality principles are key to building centennial medical center. Qual Prog. No. 6. 1995:51, 54.
    • (1995) Qual Prog , vol.6 , pp. 51
    • Scharf, T.1    White, M.J.2
  • 16
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    • Practices of the best companies in the medical industry
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    • Atherton, E.1    Kleine, B.H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.