Quality in Banking starts with four assessments methods can inspire upper management action in most organizations

Quality Progress

Volumn 32, Issue 8, 1999, Pages 27-34

  Gryna, Derek S ^a   Gryna, Frank M ^b  

^a Mercantile Bancorp   (United States)

^b UNIVERSITY OF TAMPA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COSTS; FINANCE; OPERATIONS RESEARCH; PLANNING; SOCIETIES AND INSTITUTIONS; SUPERVISORY PERSONNEL;

BANKING; CUSTOMER SATISFACTION; EMPLOYEE SATISFACTION; INTERNAL QUALITY IMPROVEMENT;

TOTAL QUALITY MANAGEMENT;

EID: 0033171321     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (4)

1. William L. Rhey and Frank M. Gryna, Market Research for Quality in Small Business: Observations and Recommendations in Report No. 906 (Tampa, FL: College of Business, University of Tampa, 1998).
2. Mary Anne Watson and Frank M. Gryna,Assessment of Quality Culture in Small Business: Exploratory Research, in Report No. 905 (Tampa, FL: College of Business, University of Tampa, 1998).
3. Gilbert A. Churchill Jr., Marketing Research Methodological Foundations, fifth edition (Chicago: Dryden Press, 1991).
4. Frank M. Gryna, Exploratory Research on Quality Assessment in Financial Services, in Report No. 900 (Tampa, FL: College of Business, University of Tampa, 1995).