The critical role of quality in the tourism system one dissatisfied customer can affect an entire location or facility

Quality Progress

Volumn 32, Issue 8, 1999, Pages 37-41

  La Lopa, Joseph M ^a   Marecki, Richard F ^b  

^a PURDUE UNIVERSITY   (United States)

^b ROCHESTER INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ECONOMICS; INTERNET; STRATEGIC PLANNING; SUPERVISORY PERSONNEL; SYSTEM THEORY; TAXATION; THROUGHPUT; WAGES; WORLD WIDE WEB;

TOURISM INDUSTRY; TOURISM SYSTEM;

TOTAL QUALITY MANAGEMENT;

EID: 0033171359     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (13)

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13. M. Lo Sardo and N. Rossi, At the Service Quality Frontier (Milwaukee: ASQ Quality Press, 1993).