Responding to conflict at work and individual well-being: The mediating role of flight behaviour and feelings of helplessness

European Journal of Work and Organizational Psychology

Volumn 14, Issue 2, 2005, Pages 119-135

  Dijkstra, Maria T M ^a   van Dierendonck, Dirk ^a   Evers, Arne ^a  

^a UNIVERSITY OF AMSTERDAM   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33745728043     PISSN: 1359432X     EISSN: 14640643     Source Type: Journal    
DOI: 10.1080/13594320444000254     Document Type: Article

References (60)

1. Abeles, RP. Schemas, sense of control, and aging 1990; (pp. 85-94) In J. Rodin, C. Schooler, & K. W. Schaie (Eds.), Self-directedness: Causes and effects throughout the life courseHillsdale, NJ: Lawrence Erlbaum Associates, Inc
2. Affleck, G, Tennen, H, Pfeiffer, C, Fifield, J. Appraisals of control and predictability in adapting to a chronic disease Journal of Personality and Social Psychology, 1987; 53: 273-279
3. Anderson, JC, Gerbing, DW. Structural modeling in practice: A review and recommended two-step approach Psychological Bulletin, 1988; 103: 411-423
4. Arnold, JA, O'Connor, KM. Ombudspersons or peers? The effect of third-party expertise and recommendations on negotiation Journal of Applied Psychology, 1999; 84: 776-785
5. Averill, JR. Personal control over aversive stimuli and its relationship to stress Psychological Bulletin, 1973; 80: 286-303
6. Bandura, A. Social learning theory 1977; Englewood Cliffs, NJ: Prentice Hall
7. Baron, RM, Kenny, DA. The moderator - mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations Journal of Personality and Social Psychology, 1986; 51: 1173-1182
8. Bolger, N, DeLongis, A, Kessler, RC, Schilling, EA. Effects of daily stress on negative mood Journal of Personality and Social Psychology, 1989; 57: 808-818
9. Brondolo, E, Masheb, R, Stores, J, Stockhammer, T, Tunick, W, Melhado, E, et al,. Anger-related traits and response to interpersonal conflict among New York City traffic agents Journal of Applied Social Psychology, 1998; 28: 2089-2118
10. Burger, JM, Cooper, HM. The desirability of control Motivation and Emotion, 1979; 3: 381-393
11. Carver, CS, Scheier, MF. Situational coping and coping dispositions in a stressful transaction Journal of Personality and Social Psychology, 1994; 56: 267-283
12. Deci, EL, Ryan, RM. Intrinsic motivation and self-determination in human behaviour 1985; New York: Plenum Press
13. De Dreu, CKW, Harinck, F, Van Vianen, AEM. Conflict and performance in groups and organizations 1999; Vol. 14: Pp. 369-414 In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychologyChichester, UK: John Wiley & Sons
14. De Dreu, CKW, Van Dierendonck, D, De Best-Waldhober, M. Conflict at work and individual well-being 2002; (pp. 495-515) In M. J. Schabracq, C. L. Cooper, & J. A. M. Winnubst (Eds.), The handbook of work and health psychologyNew York: John Wiley & Sons
15. De Dreu, CKW, Van Dierendonck, D, Dijkstra, MTM. Conflict at work and individual well-being International Journal of Conflict Management, (in press)
16. De Dreu, CKW, Weingart, LR, Kwon, S. Influence of social motives on integrative negotiation: A meta-analytic review and test of two theories Journal of Personality and Social Psychology, 2000; 78: 889-905
17. De Dreu, CKW, West, MA. Minority dissent and team innovation: The importance of participation in decision making Journal of Applied Psychology, 2001; 86: 1191-1201
18. Diener, E, Lucas, RE, Oishi, S. Subjective well-being: The science of happiness and life satisfaction 2002; (pp. 463-473) In C. R. Snyder & S. J. Lopez (Eds.), Handbook of positive psychologyOxford, UK: Oxford University Press
19. Dijkstra, MTM, Van Dierendonck, D, Evers, A, De Dreu, CKW. Conflict, conflict management, and well-being: The moderating role of personality 2002; Paper presented at the 11th congress of the European Association for Work and Organizational Psychology, Lisbon, Portugal
20. Evers, A, Frese, M, Cooper, CL. Revisions and further developments of the occupational stress indicator: LISREL results from four Dutch studies Journal of Occupational and Organizational Psychology, 2000; 73: 221-240
21. Frone, MR. Interpersonal conflict at work and psychological outcomes: Testing a model among young workers Journal of Occupational Health Psychology, 2000; 5: 246-255
22. Gaillard, AWK. Stress, produktiviteit en gezondheid [Stress, productivity and health] 1996; Amsterdam: Uitgeverij Nieuwezijds
23. Hobfoll, SE. Conservation of resources: A new attempt at conceptualizing stress American Psychologist, 1989; 40: 513-524
24. House, JS, Landis, KR, Umberson, D. Social relationships and health Science, 1988; 241: 540-545
25. Hu, L, Bentler, PM. Fit indices in covariance structure modeling: Sensitivity to under parameterized model misspecification Psychological Methods, 1998; 3: 424-453
26. Jex, MS, Beehr, TA. Emerging theoretical and methodological issues in the study of work-related stress Research in Personnel and Human Resources Management, 1991; 9: 311-365
27. Jöreskog, K, Sörbom, D. LISREL 8 user's reference guide 1993; Chicago: Scientific Software International
28. Karasek, RA, Theorell, T, Schwarz, JE, Schnall, PL, Pieper, CF, Michele, JL. Job characteristics in relation to the prevalence of myocardial infarction in the US Health Examination Survey (HES) and the Health and Nutrition Examination Survey (HANES) American Journal of Public Health, 1988; 78: 910-918
29. Lovelace, K, Shapiro, DL, Weingart, LR. Maximizing cross-functional new product teams' innovativeness and constraint adherence: A conflict communications perspective Academy of Management Journal, 2001; 44: 779-793
30. McEwen, BS. Seminars in medicine of the Beth Israel Deaconess Medical Center: Protective and damaging effects of stress mediators New England Journal of Medicine, 1998; 338: 171-179
31. Nemeth, CJ. Differential contributions of majority and minority influence Psychological Review, 1986; 93: 23-32
32. Newton, TJ, Keenan, A. Coping with work-related stress Human Relations, 1985; 38: 107-126
33. Parkes, KR. Coping in stressful episodes: The role of individual differences, environmental factors, and situational characteristics Journal of Personality and Social Psychology, 1986; 51: 1277-1292
34. Parkes, KR. Personal control in an occupational context 1989; (pp. 21-47) In A. Steptoe & A. Appels (Eds.), Stress, personal control and healthChichester, UK: Wiley
35. Perrewe, PL, Ganster, DC. The impact of job demands and behavioral control on experienced job stress Journal of Organizational Behavior, 1989; 10: 1-1777
36. Pfeffer, J. Understanding organizations: Concepts and controversies 1998; Vol. 2: Pp. 733-777 In D. T. Gilbert, S. T. Fiske, & L. Gardner (Eds.), The handbook of social psychology (4th ed)New York: McGraw-Hill
37. Pondy, L. Reflections on organizational conflict Journal of Organizational Behavior, 1992; 13: 257-261
38. Prosser, D, Johnson, S, Kuipers, E, Szmukler, G, Bebbington, P, Thornicroft, G. Perceived sources of work stress and satisfaction among hospital and community mental health staff, and their relation to mental health, burnout and job satisfaction Journal of Psychosomatic Research, 1997; 43: 51-59
39. Pruitt, DG. Social conflict 1998; Vol. 2: Pp. 470-503) In D. T. Gilbert, S. T. Fiske, & L. Gardner (Eds.), The handbook of social psychology (4th ed)New York: McGraw-Hill
40. Quick, JC, Quick, JD, Nelson, DL, Hurrell, Jr, JJ. Preventive stress management in organizations 1997; Washington, DC: American Psychological Association
41. Rainey, DW. Stress, burnout, and intention to terminate among umpires Journal of Sport Behavior, 1995; 18: 312-323
42. Reddy, SK. Effects of ignoring correlated measurement error in structural equation models Educational and Psychological Measurement, 1992; 52: 549-570
43. Richardsen, AM, Burke, RJ, Leiter, MP. Occupational demands, psychological burnout and anxiety among hospital personnel in Norway Anxiety, Stress, and Coping, 1992; 5: 55-68
44. Rodin, J. Control by any other name: Definitions, concepts, processes 1990; (pp. 1-18) In J. Rodin, C. Schooler, & K. W. Schaie (Eds.), Selfdirectedness: Causes and effects throughout the life courseHillsdale, NJ: Lawrence Erlbaum Associates, Inc
45. Rothbaum, FM, Weisz, JR. Child pathology and the quest for control 1989; Newbury Park, CA: Sage
46. Rubin, JZ, Pruitt, DG, Kim, SH. Social conflict: Escalation, stalemate and settlement 1994; New York: McGraw-Hill
47. Seligman, ME. Helplessness: On depression, development, and death 1979; Oxford, UK: W. H. Freeman
48. Shapiro, DH, Sandman, C, Grossman, M, Grossman, B. Aging and sense of control Psychological Reports, 1995; 76: 1-3
49. Skinner, EA. A guide to constructs of control Journal of Personality and Social Psychology, 1996; 71: 549-570
50. Smith, CS, Sulsky, L. An investigation of job-related coping strategies across multiple stressors and samples 1995; (pp. 109-123) In L. R. Murphy, J. J. Hurrell Jr., S. L. Sauter, & G. P. Keita (Eds.), Job stress interventions Washington, DC: American Psychological Association
51. Spector, PE, Chen, PY, O'Connell, BJ. A longitudinal study of relations between job stressors and job strains while controlling for prior negative affectivity and strains Journal of Applied Psychology, 2000; 85: 211-218
52. Spector, PE, Jex, SM. Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Indicator, and Physical Symptoms Indicator Journal of Occupational Health Psychology, 1998; 3: 356-367
53. Steptoe, A, Appels, A. Stress, personal control and health 1989; (Eds.)Chichester, UK: John Wiley & Sons
54. Thomas, KW. Conflict and negotiation processes in organizations 1992; Vol. 3: Pp. 651-717 In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd edPalo Alto, CA: Consulting Psychologists Press
55. Tjosvold, D. Cooperative and competitive goal approach to conflict: Accomplishments and challenges Applied Psychology: An International Review, 1998; 47: 285-342
56. Van de Vliert, E. Complex interpersonal conflict behavior 1997; Hove, UK: Psychology Press
57. Van Dierendonck, D, Schaufeli, WB, Sixma, HJ. Burnout among general practitioners: A perspective from equity theory Journal of Social and Clinical Psychology, 1994; 13: 86-100
58. Wall, JA, Callister, RR. Conflict and its management Journal of Management, 1995; 21: 515-558
59. West, MA, Anderson, NR. Innovation in top management teams Journal of Applied Psychology, 1996; 81: 680-693
60. Williams, KY, O'Reilly, III, CA. Demography and diversity in organizations: A review of 40 years of research Research in Organizational Behavior, 1998; 20: 77-140