Evaluating customer lifetime value for customer recommendation

2005 International Conference on Services Systems and Services Management, Proceedings of ICSSSM'05

Volumn 1, Issue , 2005, Pages 138-143

  Wu, Lihua ^a   Liu, Lu ^a   Li, Jing ^a  

^a BEIHANG UNIVERSITY   (China)

Author keywords

Customer lifetime value; Customer relationship management; Customer retention; Social network

Indexed keywords

CUSTOMER SATISFACTION; HEALTH CARE; MATHEMATICAL MODELS; SOCIAL ASPECTS;

CUSTOMER LIFETIME VALUE; CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER RETENTION; SOCIAL NETWORK;

INDUSTRIAL ECONOMICS;

EID: 33745250106     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2005.1499450     Document Type: Conference Paper

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