The impact of market price volatility on consumer satisfaction with lowest-price refunds

Journal of Services Marketing

Volumn 20, Issue 3, 2006, Pages 169-177

  Estelami, Hooman ^a   Bergstein, Heather ^a  

^a FORDHAM UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Customer services quality; Pricing

Indexed keywords

EID: 33745186445     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040610665625     Document Type: Article

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