-
1
-
-
84986107431
-
Relationship marketing in private banking in South Africa
-
Abratt, R. and Russell, J. (1999), “Relationship marketing in private banking in South Africa”, International Journal of Bank Marketing, Vol. 17 No. 1, pp. 5-19.
-
(1999)
International Journal of Bank Marketing
, vol.17
, Issue.1
, pp. 5-19
-
-
Abratt, R.1
Russell, J.2
-
2
-
-
84986139354
-
Relationship marketing: customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector
-
Adamson, I., Chan, K. and Handford, D. (2003), “Relationship marketing: customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector”, International Journal of Bank Marketing, Vol. 21 No. 6, pp. 347-58.
-
(2003)
International Journal of Bank Marketing
, vol.21
, Issue.6
, pp. 347-358
-
-
Adamson, I.1
Chan, K.2
Handford, D.3
-
3
-
-
0442267281
-
The determinants of successful relationships in international business
-
Ahmed, F., Patterson, P. and Styles, C. (1999), “The determinants of successful relationships in international business”, Australasian Marketing Journal, Vol. 7 No. 1, pp. 5-21.
-
(1999)
Australasian Marketing Journal
, vol.7
, Issue.1
, pp. 5-21
-
-
Ahmed, F.1
Patterson, P.2
Styles, C.3
-
4
-
-
0003982831
-
-
Rinehart & Winston, New York, NY.
-
Altman, I. and Taylor, J. (1973), Social Penetration: The Development of Interpersonal Relationships, Rinehart & Winston, New York, NY.
-
(1973)
Social Penetration: The Development of Interpersonal Relationships
-
-
Altman, I.1
Taylor, J.2
-
5
-
-
84986042807
-
A model of distributor firm and manufacturer firm working partnerships
-
Anderson, J.C. and Narus, J.A. (1990), “A model of distributor firm and manufacturer firm working partnerships”, Journal of Marketing, Vol. 54, pp. 42-58.
-
(1990)
Journal of Marketing
, vol.54
, pp. 42-58
-
-
Anderson, J.C.1
Narus, J.A.2
-
6
-
-
27144467832
-
Corporate-customer satisfaction in the banking industry in Singapore
-
Armstrong, R. and Seng, T.B. (2000), “Corporate-customer satisfaction in the banking industry in Singapore”, International Journal of Bank Marketing, Vol. 18 No. 3, pp. 97-112.
-
(2000)
International Journal of Bank Marketing
, vol.18
, Issue.3
, pp. 97-112
-
-
Armstrong, R.1
Seng, T.B.2
-
7
-
-
0003924297
-
-
Random House, New York, NY.
-
Baum, A., Fisher, J.D. and Singer, J.E. (1985), Social Psychology, Random House, New York, NY.
-
(1985)
Social Psychology
-
-
Baum, A.1
Fisher, J.D.2
Singer, J.E.3
-
8
-
-
84951659358
-
Relationship marketing of services – growing interest, emerging perspectives
-
Berry, L.L. (1995), “Relationship marketing of services – growing interest, emerging perspectives”, Journal of the Academy of Marketing Science, Vol. 23 No. 4, pp. 236-45.
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.4
, pp. 236-245
-
-
Berry, L.L.1
-
9
-
-
0031531227
-
The relationship between UK banks and their small business customers
-
Binks, M.R. and Ennew, C.T. (1997), “The relationship between UK banks and their small business customers”, Small Business Economics, Vol. 9, pp. 167-78.
-
(1997)
Small Business Economics
, vol.9
, pp. 167-178
-
-
Binks, M.R.1
Ennew, C.T.2
-
11
-
-
0007011489
-
Affiliation, attraction and close relationships
-
in Hewstone, M. and Stroebe, W. (Eds), Blackwell Publishers, Massachusetts, MA
-
Buunk, B.P. (2001), “Affiliation, attraction and close relationships”, in Hewstone, M. and Stroebe, W. (Eds), Introduction to Psychology, 3rd ed., Blackwell Publishers, Massachusetts, MA, pp. 371-400.
-
(2001)
Introduction to Psychology, 3rd ed.
, pp. 371-400
-
-
Buunk, B.P.1
-
12
-
-
33646383201
-
The attraction paradigm in dyadic exchange
-
Caballero, M. and Resnik, B. (1986), “The attraction paradigm in dyadic exchange”, Psychology & Marketing, Vol. 3 No. 1, pp. 17-34.
-
(1986)
Psychology & Marketing
, vol.3
, Issue.1
, pp. 17-34
-
-
Caballero, M.1
Resnik, B.2
-
13
-
-
0033196557
-
Do customer partnerships improve new product success rates?
-
Campbell, A.J. and Cooper, R.G. (1999), “Do customer partnerships improve new product success rates?”, Industrial Marketing Management, Vol. 28, pp. 507-19.
-
(1999)
Industrial Marketing Management
, vol.28
, pp. 507-519
-
-
Campbell, A.J.1
Cooper, R.G.2
-
14
-
-
84986119985
-
Qualitative research issues at the marketing or entrepreneurship interface
-
Carson, D. and Coviello, N. (1996), “Qualitative research issues at the marketing or entrepreneurship interface”, Marketing Intelligence & Planning, Vol. 14 No. 6, pp. 51-8.
-
(1996)
Marketing Intelligence & Planning
, vol.14
, Issue.6
, pp. 51-58
-
-
Carson, D.1
Coviello, N.2
-
15
-
-
27844460540
-
Customer relationships in the 1990s
-
in Hayes, S.L. (Ed.), Harvard Business School Press, Boston, MA
-
Crane, D.B. and Eccles, R.G. (1993), “Customer relationships in the 1990s”, in Hayes, S.L. (Ed.), Financial Services – Perspectives and Challenges, Harvard Business School Press, Boston, MA, pp. 131-44.
-
(1993)
Financial Services – Perspectives and Challenges
, pp. 131-144
-
-
Crane, D.B.1
Eccles, R.G.2
-
16
-
-
43549116314
-
Service encounters and service relationships: implications for research
-
Czepiel, J. (1990), “Service encounters and service relationships: implications for research”, Journal of Business Research, Vol. 20, pp. 13-21.
-
(1990)
Journal of Business Research
, vol.20
, pp. 13-21
-
-
Czepiel, J.1
-
17
-
-
0026830717
-
Designing a customer retention plan
-
DeSouza, G. (1992), “Designing a customer retention plan”, Journal of Business Strategy, Vol. 13 No. 2, pp. 24-8.
-
(1992)
Journal of Business Strategy
, vol.13
, Issue.2
, pp. 24-28
-
-
DeSouza, G.1
-
18
-
-
0001932429
-
Developing buyer-seller relationships
-
Dwyer, F.D., Shurr, P.H. and Oh, S. (1987), “Developing buyer-seller relationships”, Journal of Marketing, Vol. 51, pp. 11-27.
-
(1987)
Journal of Marketing
, vol.51
, pp. 11-27
-
-
Dwyer, F.D.1
Shurr, P.H.2
Oh, S.3
-
19
-
-
0003635011
-
-
Harvard Business School Press, Boston, MA.
-
Eccles, R.G. and Crane, D.B. (1988), Doing Deals – Investment Banking at Work, Harvard Business School Press, Boston, MA.
-
(1988)
Doing Deals – Investment Banking at Work
-
-
Eccles, R.G.1
Crane, D.B.2
-
20
-
-
84986116627
-
Building theories from case study research
-
Eisendardt, K.M. (1989), “Building theories from case study research”, Academy of Management Review, Vol. 14 No. 4, pp. 532-50.
-
(1989)
Academy of Management Review
, vol.14
, Issue.4
, pp. 532-550
-
-
Eisendardt, K.M.1
-
21
-
-
0033210387
-
Impact of participative service relationships on quality, satisfaction and retention: an exploratory study
-
Ennew, C.T. and Binks, M.R. (1999), “Impact of participative service relationships on quality, satisfaction and retention: an exploratory study”, Journal of Business Research, Vol. 46, pp. 121-32.
-
(1999)
Journal of Business Research
, vol.46
, pp. 121-132
-
-
Ennew, C.T.1
Binks, M.R.2
-
22
-
-
84949764957
-
Interpersonal attraction and intimate relationships
-
in Hogg, M.A. and Cooper, J. (Eds), Sage Publications, London.
-
Fitness, J., Fletcher, G. and Overall, N. (2003), “Interpersonal attraction and intimate relationships”, in Hogg, M.A. and Cooper, J. (Eds), The Sage Handbook of Social Psychology, Sage Publications, London.
-
(2003)
The Sage Handbook of Social Psychology
-
-
Fitness, J.1
Fletcher, G.2
Overall, N.3
-
23
-
-
0010661355
-
The impact of psychic distance on the internationalisation of the Australian firm
-
Fletcher, R. and Bohn, J. (1998), “The impact of psychic distance on the internationalisation of the Australian firm”, Journal of Global Marketing, Vol. 12 No. 2.
-
(1998)
Journal of Global Marketing
, vol.12
, Issue.2
-
-
Fletcher, R.1
Bohn, J.2
-
24
-
-
0346273728
-
The validity of qualitative market research
-
Gabriel, C. (1990), “The validity of qualitative market research”, Journal of the Marketing Research Society, Vol. 58, pp. 507-19.
-
(1990)
Journal of the Marketing Research Society
, vol.58
, pp. 507-519
-
-
Gabriel, C.1
-
25
-
-
84986070897
-
Determinants of long-term orientation in buyer-seller relationships
-
Ganesan, S. (1994), “Determinants of long-term orientation in buyer-seller relationships”, Journal of Marketing, Vol. 58, pp. 1-19.
-
(1994)
Journal of Marketing
, vol.58
, pp. 1-19
-
-
Ganesan, S.1
-
26
-
-
0030527375
-
Network configuration and innovation success: an empirical analysis in German high-tech industries
-
Gemünden, H.G., Ritter, T. and Heydebreck, P. (1996), “Network configuration and innovation success: an empirical analysis in German high-tech industries”, International Journal of Research in Marketing, Vol. 13 No. 5, pp. 449-62.
-
(1996)
International Journal of Research in Marketing
, vol.13
, Issue.5
, pp. 449-462
-
-
Gemünden, H.G.1
Ritter, T.2
Heydebreck, P.3
-
27
-
-
0031093553
-
Effect of just-in-time purchasing relationships on organizational design, purchasing department configuration, and firm performance
-
Germain, R. and Droge, C. (1997), “Effect of just-in-time purchasing relationships on organizational design, purchasing department configuration, and firm performance”, Industrial Marketing Management, Vol. 26 No. 2, pp. 115-25.
-
(1997)
Industrial Marketing Management
, vol.26
, Issue.2
, pp. 115-125
-
-
Germain, R.1
Droge, C.2
-
28
-
-
84905082651
-
From marketing mix to relationship marketing: towards a paradigm shift in marketing
-
Grönroos, C. (1994), “From marketing mix to relationship marketing: towards a paradigm shift in marketing”, Management Decision, Vol. 32 No. 2, pp. 4-20.
-
(1994)
Management Decision
, vol.32
, Issue.2
, pp. 4-20
-
-
Grönroos, C.1
-
29
-
-
84990385358
-
Professional interaction: exploring the concept of attraction
-
Harris, L.C., O'Malley, L. and Patterson, M. (2003), “Professional interaction: exploring the concept of attraction”, Marketing Theory, Vol. 3 No. 1, pp. 9-36.
-
(2003)
Marketing Theory
, vol.3
, Issue.1
, pp. 9-36
-
-
Harris, L.C.1
O'Malley, L.2
Patterson, M.3
-
30
-
-
84993087681
-
Trust formation in cross-cultural business-to-business relationships
-
Heffernan, T.W. (2004), “Trust formation in cross-cultural business-to-business relationships”, The International Journal of Qualitative Marketing Research, Vol. 7 No. 2, pp. 114-25.
-
(2004)
The International Journal of Qualitative Marketing Research
, vol.7
, Issue.2
, pp. 114-125
-
-
Heffernan, T.W.1
-
31
-
-
0011590450
-
-
Brooks/Cole Publishers, Pacific Grove, CA.
-
Hendrick, C. and Hendrick, S. (1983), Liking, Loving and Relating, Brooks/Cole Publishers, Pacific Grove, CA.
-
(1983)
Liking, Loving and Relating
-
-
Hendrick, C.1
Hendrick, S.2
-
32
-
-
84986165680
-
Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking
-
Jamal, A. and Naser, K. (2002), “Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking”, International Journal of Bank Marketing, Vol. 20 No. 4, pp. 146-60.
-
(2002)
International Journal of Bank Marketing
, vol.20
, Issue.4
, pp. 146-160
-
-
Jamal, A.1
Naser, K.2
-
33
-
-
0004253047
-
-
Sage, Beverly Hills, CA.
-
Lincoln, Y.S. and Guba, E.G. (1985), Naturalistic Inquiry, Sage, Beverly Hills, CA.
-
(1985)
Naturalistic Inquiry
-
-
Lincoln, Y.S.1
Guba, E.G.2
-
35
-
-
84986173183
-
Determinants of SME owners' satisfaction with their banking relationships: a Canadian study
-
Madill, J.J., Feeney, L., Riding, A. and Haines, J.R. (2002), “Determinants of SME owners' satisfaction with their banking relationships: a Canadian study”, International Journal of Bank Marketing, Vol. 20 No. 2, pp. 86-98.
-
(2002)
International Journal of Bank Marketing
, vol.20
, Issue.2
, pp. 86-98
-
-
Madill, J.J.1
Feeney, L.2
Riding, A.3
Haines, J.R.4
-
36
-
-
84986045948
-
An integrative model of organisational trust
-
Mayer, R.C., Davis, J. and Schoorman, D. (1995), “An integrative model of organisational trust”, Academy of Management Science, Vol. 20 No. 3, pp. 709-34.
-
(1995)
Academy of Management Science
, vol.20
, Issue.3
, pp. 709-734
-
-
Mayer, R.C.1
Davis, J.2
Schoorman, D.3
-
37
-
-
0003784156
-
-
Sage Publications, Thousand Oaks, CA.
-
Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis, 2nd ed., Sage Publications, Thousand Oaks, CA.
-
(1994)
Qualitative Data Analysis, 2nd ed.
-
-
Miles, M.B.1
Huberman, A.M.2
-
38
-
-
84986096161
-
The commitment-trust theory of relationship marketing
-
Morgan, R.M. and Hunt, S.D. (1994), “The commitment-trust theory of relationship marketing”, Journal of Marketing, Vol. 58, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
39
-
-
23044524740
-
The role of interpersonal liking in building long-term channel relationships
-
Nicholson, C.Y., Compeau, L.D. and Sethi, R. (2001), “The role of interpersonal liking in building long-term channel relationships”, Academy of Marketing Science, Vol. 29 No. 1, pp. 3-15.
-
(2001)
Academy of Marketing Science
, vol.29
, Issue.1
, pp. 3-15
-
-
Nicholson, C.Y.1
Compeau, L.D.2
Sethi, R.3
-
40
-
-
0003743782
-
-
Sage, Newbury Park, CA.
-
Patton, M.Q. (1990), Qualitative Evaluation and Research Methods, 2nd ed., Sage, Newbury Park, CA.
-
(1990)
Qualitative Evaluation and Research Methods, 2nd ed.
-
-
Patton, M.Q.1
-
41
-
-
19744372874
-
Process of a case study research methodology: tool for management development
-
paper presented at National Conference of the Australian-New Zealand Association of Management, Wellington.
-
Perry, C. and Coote, L. (1994), “Process of a case study research methodology: tool for management development”, paper presented at National Conference of the Australian-New Zealand Association of Management, Wellington.
-
(1994)
-
-
Perry, C.1
Coote, L.2
-
42
-
-
84993914974
-
The benefits of lending relationships: evidence from small business data
-
Petersen, M.A. and Rajan, R.G. (1994), “The benefits of lending relationships: evidence from small business data”, Journal of Finance, Vol. 49 No. 1, pp. 3-37.
-
(1994)
Journal of Finance
, vol.49
, Issue.1
, pp. 3-37
-
-
Petersen, M.A.1
Rajan, R.G.2
-
43
-
-
27844602862
-
Stress in business relationships: a study on corporate bank services
-
Proenca, J.F. and de Castro, L.M. (2005), “Stress in business relationships: a study on corporate bank services”, International Journal of Bank Marketing, Vol. 23 No. 7, pp. 527-41.
-
(2005)
International Journal of Bank Marketing
, vol.23
, Issue.7
, pp. 527-541
-
-
Proenca, J.F.1
de Castro, L.M.2
-
44
-
-
0002433581
-
Learning from customer defections
-
Reichheld, F.F. (1996), “Learning from customer defections”, Harvard Business Review, Vol. 74 No. 2, pp. 56-61.
-
(1996)
Harvard Business Review
, vol.74
, Issue.2
, pp. 56-61
-
-
Reichheld, F.F.1
-
45
-
-
0005409955
-
The hidden advantages of customer retention
-
Reichheld, F.F. and Kenny, D.W. (1990), “The hidden advantages of customer retention”, Journal of Retail Banking, Vol. 12 No. 4, pp. 19-23.
-
(1990)
Journal of Retail Banking
, vol.12
, Issue.4
, pp. 19-23
-
-
Reichheld, F.F.1
Kenny, D.W.2
-
46
-
-
0002555985
-
Using computers in qualitative research
-
in Denzin, N.K. and Lincoln, Y.S. (Eds), Sage, Thousand Oaks, CA
-
Richards, L. and Richards, T.J. (1994), “Using computers in qualitative research”, in Denzin, N.K. and Lincoln, Y.S. (Eds), Handbook of Qualitative Research, Sage, Thousand Oaks, CA, pp. 445-62.
-
(1994)
Handbook of Qualitative Research
, pp. 445-462
-
-
Richards, L.1
Richards, T.J.2
-
47
-
-
84989064901
-
Structuring cooperative relationships between organizations
-
Ring, P. and Van de Ven, A. (1992), “Structuring cooperative relationships between organizations”, Strategic Management Journal, Vol. 13, pp. 483-98.
-
(1992)
Strategic Management Journal
, vol.13
, pp. 483-498
-
-
Ring, P.1
Van de Ven, A.2
-
50
-
-
0031093614
-
Supplier relationships: emerging issues and challenges
-
Sharma, A. and Sheth, J.N. (1997), “Supplier relationships: emerging issues and challenges”, Industrial Marketing Management, Vol. 26 No. 2, pp. 91-100.
-
(1997)
Industrial Marketing Management
, vol.26
, Issue.2
, pp. 91-100
-
-
Sharma, A.1
Sheth, J.N.2
-
51
-
-
0036001754
-
Consumer trust, value, and loyalty in relational exchanges
-
Sirdeshmukh, D., Singh, J. and Sabol, B. (2002), “Consumer trust, value, and loyalty in relational exchanges”, Journal of Marketing, Vol. 66, pp. 15-37.
-
(2002)
Journal of Marketing
, vol.66
, pp. 15-37
-
-
Sirdeshmukh, D.1
Singh, J.2
Sabol, B.3
-
52
-
-
0003458598
-
-
John Wiley, New York, NY.
-
Taylor, S.J. and Bogdan, R. (1984), Introduction to Qualitative Research Methods: The Search for Meanings, John Wiley, New York, NY.
-
(1984)
Introduction to Qualitative Research Methods: The Search for Meanings
-
-
Taylor, S.J.1
Bogdan, R.2
-
53
-
-
84986066967
-
Strategic responses to changes in retail banking in the UK
-
Trethowan, J. and Scullion, G. (1997), “Strategic responses to changes in retail banking in the UK”, International Journal of Bank Marketing, Vol. 15 No. 2, pp. 60-8.
-
(1997)
International Journal of Bank Marketing
, vol.15
, Issue.2
, pp. 60-68
-
-
Trethowan, J.1
Scullion, G.2
-
54
-
-
0002218845
-
Marketing bank services to corporate customers: the importance of relationships
-
Turnbull, P.W. and Gibbs, M.J. (1987), “Marketing bank services to corporate customers: the importance of relationships”, International Journal of Bank Marketing, Vol. 14 No. 4, pp. 7-19.
-
(1987)
International Journal of Bank Marketing
, vol.14
, Issue.4
, pp. 7-19
-
-
Turnbull, P.W.1
Gibbs, M.J.2
-
55
-
-
84986077413
-
UK bank corporate relationships: large corporate expectations of service
-
Tyler, K. and Stanley, E. (1999), “UK bank corporate relationships: large corporate expectations of service”, International Journal of Bank Marketing, Vol. 17 No. 4, pp. 158-70.
-
(1999)
International Journal of Bank Marketing
, vol.17
, Issue.4
, pp. 158-170
-
-
Tyler, K.1
Stanley, E.2
-
56
-
-
27844476304
-
Marketing OTC equity derivatives: the role of relationships
-
Tyler, K. and Stanley, E. (2002), “Marketing OTC equity derivatives: the role of relationships”, International Journal of Bank Marketing, Vol. 20 No. 2, pp. 67-75.
-
(2002)
International Journal of Bank Marketing
, vol.20
, Issue.2
, pp. 67-75
-
-
Tyler, K.1
Stanley, E.2
-
57
-
-
84986124355
-
The changing role of marketing in the corporation
-
Webster, F.E. (1992), “The changing role of marketing in the corporation”, Journal of Marketing, Vol. 56, pp. 1-17.
-
(1992)
Journal of Marketing
, vol.56
, pp. 1-17
-
-
Webster, F.E.1
-
58
-
-
21844507233
-
Relationship marketing and distribution channels
-
Weitz, B.A. and Jap, S.D. (1995), “Relationship marketing and distribution channels”, Journal of the Academy of Marketing Science, Vol. 23 No. 4, pp. 305-20.
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.4
, pp. 305-320
-
-
Weitz, B.A.1
Jap, S.D.2
-
59
-
-
0004241584
-
-
Sage, Thousand Oaks, CA.
-
Weitzman, E. and Miles, M.B. (1995), Computer Programs for Qualitative Data Analysis, Sage, Thousand Oaks, CA.
-
(1995)
Computer Programs for Qualitative Data Analysis
-
-
Weitzman, E.1
Miles, M.B.2
-
60
-
-
23644459970
-
Business mating: who chooses and who gets chosen?
-
Wilkinson, I., Young, L. and Freytag, P. (2005), “Business mating: who chooses and who gets chosen?”, Industrial Marketing Management, Vol. 34 No. 7, pp. 669-80.
-
(2005)
Industrial Marketing Management
, vol.34
, Issue.7
, pp. 669-680
-
-
Wilkinson, I.1
Young, L.2
Freytag, P.3
-
61
-
-
0002904531
-
Understanding the value of a relationship
-
Wilson, T. and Jantrania, S. (1996), “Understanding the value of a relationship”, Asia-Australian Marketing Journal, Vol. 2 No. 1, pp. 55-66.
-
(1996)
Asia-Australian Marketing Journal
, vol.2
, Issue.1
, pp. 55-66
-
-
Wilson, T.1
Jantrania, S.2
|