Suppliers, do you know your customers?

International Journal of Quality and Reliability Management

Volumn 23, Issue 4, 2006, Pages 390-408

  Schofield, R A ^a   Breen, Liz ^b  

^a RLC   (United Kingdom)

^b BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

Author keywords

Consumer behaviour; Customer services quality; Pharmaceuticals industry; Supply chain management; United Kingdom

Indexed keywords

EID: 33646354935     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710610657594     Document Type: Article

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