-
1
-
-
85044701014
-
The measurement of satisfaction with healthcare: Implications for practice from a systematic review of the literature
-
Crow, R and Gage, H and Hampson, S and Hart, J and Kimber, A and Storey, L and (2002) The measurement of satisfaction with healthcare: Implications for practice from a systematic review of the literature Health Technol Assess, 6, pp. 1-244.
-
(2002)
Health Technol Assess
, vol.6
, pp. 1-244
-
-
Crow, R.1
Gage, H.2
Hampson, S.3
Hart, J.4
Kimber, A.5
Storey, L.6
-
2
-
-
0032867092
-
How valid and reliable are patient satisfaction data? An analysis of 195 studies
-
Sitzia, J. (1999) How valid and reliable are patient satisfaction data? An analysis of 195 studies Int J Qual Health Care, 11, pp. 319-28.
-
(1999)
Int J Qual Health Care
, vol.11
, pp. 319-328
-
-
Sitzia, J.1
-
3
-
-
0032443913
-
Patients' experiences from their psychiatric community care in Finland
-
Korkeila, J and Lehtinen, V and Sohlman, B and Tuori, T. (1998) Patients' experiences from their psychiatric community care in Finland Nord J Psychiatry, 52, pp. 513-17.
-
(1998)
Nord J Psychiatry
, vol.52
, pp. 513-517
-
-
Korkeila, J.1
Lehtinen, V.2
Sohlman, B.3
Tuori, T.4
-
4
-
-
0032870965
-
Patients satisfaction in a comprehensive sectorized psychiatric service: Study of a 1-year-treated incidence cohort
-
Sandlund, M and Hansson, L. (1999) Patients satisfaction in a comprehensive sectorized psychiatric service: Study of a 1-year-treated incidence cohort Nord J Psychiatry, 53, pp. 305-312.
-
(1999)
Nord J Psychiatry
, vol.53
, pp. 305-312
-
-
Sandlund, M.1
Hansson, L.2
-
5
-
-
0031682362
-
Quality assurance of psychiatric day hospital treatment. II. Ward level
-
Karterud, S and Wilberg, T and Pedersen, G and Friis, S and Irion, T and Urnes, Ø. (1998) Quality assurance of psychiatric day hospital treatment. II. Ward level Nord J Psychiatry, 52, pp. 327-35.
-
(1998)
Nord J Psychiatry
, vol.52
, pp. 327-335
-
-
Karterud, S.1
Wilberg, T.2
Pedersen, G.3
Friis, S.4
Irion, T.5
Urnes, Ø.6
-
6
-
-
0031782026
-
Quality assurance of psychiatric day hospital treatment. III. Health care system level
-
Wilberg, T and Karterud, S and Pedersen, G and Friis, S and Braband, J and Falkum, LR and (1998) Quality assurance of psychiatric day hospital treatment. III. Health care system level Nord J Psychiatry, 52, pp. 431-9.
-
(1998)
Nord J Psychiatry
, vol.52
, pp. 431-439
-
-
Wilberg, T.1
Karterud, S.2
Pedersen, G.3
Friis, S.4
Braband, J.5
Falkum, L.R.6
-
7
-
-
0034020433
-
Patient satisfaction: A valid index of quality of care in psychiatric services
-
Shipley, K and Hilborn, B and Hansell, A and Tyrer, J and Tyrer, P. (2000) Patient satisfaction: A valid index of quality of care in psychiatric services Acta Psychiatr Scand, 101, pp. 330-3.
-
(2000)
Acta Psychiatr Scand
, vol.101
, pp. 330-333
-
-
Shipley, K.1
Hilborn, B.2
Hansell, A.3
Tyrer, J.4
Tyrer, P.5
-
8
-
-
0032873988
-
Patient satisfaction and administrative measures as indicators of the quality of mental health care
-
Druus, BG and Rosencheck, RA and Stolar, M. (1999) Patient satisfaction and administrative measures as indicators of the quality of mental health care Psychiatric services, 50, pp. 1053-8.
-
(1999)
Psychiatric Services
, vol.50
, pp. 1053-1058
-
-
Druus, B.G.1
Rosencheck, R.A.2
Stolar, M.3
-
9
-
-
0031836310
-
Customer satisfaction and self-reported treatment outcomes among psychiatric inpatients
-
Holcomb, WR and Parker, JC and Leong, GB and Thiele, J and Higdon, J. (1998) Customer satisfaction and self-reported treatment outcomes among psychiatric inpatients Psychiatric services, 49, pp. 929-34.
-
(1998)
Psychiatric Services
, vol.49
, pp. 929-934
-
-
Holcomb, W.R.1
Parker, J.C.2
Leong, G.B.3
Thiele, J.4
Higdon, J.5
-
11
-
-
0029355378
-
Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction
-
Avis, M and Bond, M and Arthur, A. (1995) Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction J Adv Nurs, 22, pp. 316-22.
-
(1995)
J Adv Nurs
, vol.22
, pp. 316-322
-
-
Avis, M.1
Bond, M.2
Arthur, A.3
-
12
-
-
0030781784
-
Patient satisfaction: A review of the issues and concepts
-
Sitzia, J and Wood, N. (1997) Patient satisfaction: A review of the issues and concepts Soc Sci Med, 45, pp. 1829-43.
-
(1997)
Soc Sci Med
, vol.45
, pp. 1829-1843
-
-
Sitzia, J.1
Wood, N.2
-
13
-
-
0036901802
-
Capturing what matters to patients when they evaluate their hospital care
-
Fitzpatrick, R. (2002) Capturing what matters to patients when they evaluate their hospital care Qual Saf Health Care, 11, pp. 306.
-
(2002)
Qual Saf Health Care
, vol.11
, pp. 306
-
-
Fitzpatrick, R.1
-
14
-
-
10344241461
-
The Patient Experiences Questionnaire - Development, validity and reliability
-
Pettersen, KI and Veenstra, M and Guldvog, B and Kolstad, A. (2004) The Patient Experiences Questionnaire - development, validity and reliability Int J Qual Health Care, 16, pp. 453-63.
-
(2004)
Int J Qual Health Care
, vol.16
, pp. 453-463
-
-
Pettersen, K.I.1
Veenstra, M.2
Guldvog, B.3
Kolstad, A.4
-
15
-
-
0032579027
-
PS-RESKVA (Patient Satisfaction, Results and Quality) - Patient satisfaction in hospitals
-
Guldvog, B and Hofoss, D and Pettersen, KI and Ebbesen, J and Ronning, OM. (1998) PS-RESKVA (Patient Satisfaction, Results and Quality) - Patient satisfaction in hospitals Tidsskr Nor Laegeforen, 118, pp. 386-91.
-
(1998)
Tidsskr Nor Laegeforen
, vol.118
, pp. 386-391
-
-
Guldvog, B.1
Hofoss, D.2
Pettersen, K.I.3
Ebbesen, J.4
Ronning, O.M.5
-
16
-
-
14244251062
-
Pasienterfaringsinstrumentet PasOpp i somatiske poliklinikker
-
Garratt, AM and Andresen, Ø and Krogstad, U and Gulbrandsen, P. (2005) Pasienterfaringsinstrumentet PasOpp i somatiske poliklinikker Tidskrift Nor Laegeforen, 125, pp. 421-4.
-
(2005)
Tidskrift Nor Laegeforen
, vol.125
, pp. 421-424
-
-
Garratt, A.M.1
Andresen, Ø.2
Krogstad, U.3
Gulbrandsen, P.4
-
17
-
-
0023740701
-
What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature
-
Hall, JA and Dornan, MC. (1988) What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature Soc Sci Med, 27, pp. 935-9.
-
(1988)
Soc Sci Med
, vol.27
, pp. 935-939
-
-
Hall, J.A.1
Dornan, M.C.2
-
18
-
-
0003250729
-
The Client Satisfaction Questionnaire-8 and the Service Satisfaction Questionnaire-30
-
San Francisco: Lawrence Erlbaum Associates
-
Attkisson, CC and Greenfield, TK.(1994) The Client Satisfaction Questionnaire-8 and the Service Satisfaction Questionnaire-30. In Psychological testing: Treatment planning and outcome assessment. (pp. 402-20). San Francisco: Lawrence Erlbaum Associates.
-
(1994)
Psychological Testing: Treatment Planning and Outcome Assessment
, pp. 402-420
-
-
Attkisson, C.C.1
Greenfield, T.K.2
-
19
-
-
84907139207
-
Patient satisfaction with psychiatric services. The development, reliability, and validity of two patient-satisfaction questionnaires for use in inpatient and outpatient settings
-
Hansson, L and Högland, E. (1995) Patient satisfaction with psychiatric services. The development, reliability, and validity of two patient-satisfaction questionnaires for use in inpatient and outpatient settings Nord J Psychiatry, 49, pp. 257-62.
-
(1995)
Nord J Psychiatry
, vol.49
, pp. 257-262
-
-
Hansson, L.1
Högland, E.2
-
20
-
-
0002639945
-
Factor analysis of the Verona Service Satisfaction Scale-82 and development of reduced versions
-
Ruggeri, M and Dall'angola, R and Bisoffo, G. (1996) Factor analysis of the Verona Service Satisfaction Scale-82 and development of reduced versions Int J Meth Psychiat Res, 6, pp. 23-38.
-
(1996)
Int J Meth Psychiat Res
, vol.6
, pp. 23-38
-
-
Ruggeri, M.1
Dall'angola, R.2
Bisoffo, G.3
-
21
-
-
33646119164
-
Distriktspsykiatriske sentre, tjenestetilbud og brukertilfredshet: Status og variasjon 2002
-
SINTEF Unimed rapport STF78 A035008, SINTEF Unimed, Trondheim
-
RuudT, ReasD. Distriktspsykiatriske sentre, tjenestetilbud og brukertilfredshet: Status og variasjon 2002. SINTEF Unimed rapport STF78 A035008, SINTEF Unimed, Trondheim; 2003.
-
(2003)
-
-
Ruud, T.1
Reas, D.2
-
25
-
-
0036903296
-
Patients' experiences and satisfaction with health care: Results of a questionnaire study of specific aspects of care
-
Jenkinson, C and Coulter, A and Bruster, S and Richards, N and Chandola, T. (2002) Patients' experiences and satisfaction with health care: Results of a questionnaire study of specific aspects of care Qual Saf Health Care, 11, pp. 335 - 9.
-
(2002)
Qual Saf Health Care
, vol.11
, pp. 335-339
-
-
Jenkinson, C.1
Coulter, A.2
Bruster, S.3
Richards, N.4
Chandola, T.5
-
26
-
-
0036076159
-
Patients' and relatives' satisfaction with psychiatric services in a large catchment area in Rome
-
Gigantesco, A and Pickardi, A and Chiaia, E and Balbi, A and Morosini, P. (2002) Patients' and relatives' satisfaction with psychiatric services in a large catchment area in Rome Eur Psychiatry, 17, pp. 139-47.
-
(2002)
Eur Psychiatry
, vol.17
, pp. 139-147
-
-
Gigantesco, A.1
Pickardi, A.2
Chiaia, E.3
Balbi, A.4
Morosini, P.5
-
27
-
-
10444289729
-
Is consultation at the psychiatric outpatient clinic a useful service for patients and their doctors?
-
Østby-Deglum, I and Dahl, AA. (2004) Is consultation at the psychiatric outpatient clinic a useful service for patients and their doctors? Nord J Psychiatry, 58, pp. 447-53.
-
(2004)
Nord J Psychiatry
, vol.58
, pp. 447-453
-
-
Østby-Deglum, I.1
Dahl, A.A.2
-
28
-
-
0001884891
-
Satisfaction with psychiatric services
-
Berlin: Springer-Verlag
-
Ruggeri, M.(1996) Satisfaction with psychiatric services. In Mental health outcome measures. (pp. 27-51). Berlin: Springer-Verlag.
-
(1996)
Mental Health Outcome Measures
, pp. 27-51
-
-
Ruggeri, M.1
-
29
-
-
33646078782
-
Families of the seriously mentally ill: A survey of characteristics and service needs
-
Grella, CE and Grusky, O. (1991) Families of the seriously mentally ill: A survey of characteristics and service needs Am J Orthopsychiatry, 61, pp. 831-5.
-
(1991)
Am J Orthopsychiatry
, vol.61
, pp. 831-835
-
-
Grella, C.E.1
Grusky, O.2
-
30
-
-
0028932164
-
Patients' assessment of treatment predicting outcome
-
Priebe, S and Gruyters, T. (1995) Patients' assessment of treatment predicting outcome Schizophr Bull, 21, pp. 87-94.
-
(1995)
Schizophr Bull
, vol.21
, pp. 87-94
-
-
Priebe, S.1
Gruyters, T.2
-
31
-
-
0020876190
-
Patient satisfaction with mental health services: A meta-analysis to establish norms
-
Lehman, AF and Zastowny, TR. (1983) Patient satisfaction with mental health services: A meta-analysis to establish norms Eval Program Planning, 6, pp. 265-274.
-
(1983)
Eval Program Planning
, vol.6
, pp. 265-274
-
-
Lehman, A.F.1
Zastowny, T.R.2
-
32
-
-
0024451179
-
Patient satisfaction with in-hospital psychiatric care. A study of a 1-year population of patients hospitalized in a sectorized care organization
-
Hansson, L. (1989) Patient satisfaction with in-hospital psychiatric care. A study of a 1-year population of patients hospitalized in a sectorized care organization Eur Arch Psychiatry Neurol Sci, 239, pp. 93-100.
-
(1989)
Eur Arch Psychiatry Neurol Sci
, vol.239
, pp. 93-100
-
-
Hansson, L.1
-
33
-
-
0025025545
-
Rural community and mental health consumer satisfaction and psychiatric symptoms
-
Carscaddon, DM and George, M and Wells, G. (1990) Rural community and mental health consumer satisfaction and psychiatric symptoms Community Mental Health J, 26, pp. 309-318.
-
(1990)
Community Mental Health J
, vol.26
, pp. 309-318
-
-
Carscaddon, D.M.1
George, M.2
Wells, G.3
-
34
-
-
0030728794
-
Influence of patient and hospital factors on consumer satisfaction with inpatient mental health treatment
-
Rosenheck, R and Wilson, NJ and Meterko, M. (1997) Influence of patient and hospital factors on consumer satisfaction with inpatient mental health treatment Psychiat Serv, 48, pp. 1553-61.
-
(1997)
Psychiat Serv
, vol.48
, pp. 1553-1561
-
-
Rosenheck, R.1
Wilson, N.J.2
Meterko, M.3
-
35
-
-
0033011383
-
Treatment satisfaction compared with outcome in severe dual disorders
-
Ries, RK and Jaffe, C and Comtois, KA and Kitchell, OM. (1999) Treatment satisfaction compared with outcome in severe dual disorders Community Ment Health J, 35, pp.213-21.
-
(1999)
Community Ment Health J
, vol.35
, pp. 213-221
-
-
Ries, R.K.1
Jaffe, C.2
Comtois, K.A.3
Kitchell, O.M.4
-
36
-
-
0035153524
-
Satisfaction of inpatients and outpatients with staff, environment, and other patients
-
Berghofer, G and Lang, A and Henkel, H and Schmidl, F and Rudas, S and Schmitz, M. (2001) Satisfaction of inpatients and outpatients with staff, environment, and other patients Psychiat Serv, 52, pp. 104-6.
-
(2001)
Psychiat Serv
, vol.52
, pp. 104-106
-
-
Berghofer, G.1
Lang, A.2
Henkel, H.3
Schmidl, F.4
Rudas, S.5
Schmitz, M.6
-
37
-
-
0035215931
-
Determinants of satisfaction with community-based psychiatric services: A cross-sectional study among schizophrenia outpatients
-
Eklund, M. (2001) Determinants of satisfaction with community-based psychiatric services: A cross-sectional study among schizophrenia outpatients Nord J Psychiatry, 55, pp. 413-18.
-
(2001)
Nord J Psychiatry
, vol.55
, pp. 413-418
-
-
Eklund, M.1
-
38
-
-
0038344084
-
What determines patients' satisfaction with their mental health care and quality of life?
-
Blenkiron P Hammill CA. (2003) What determines patients' satisfaction with their mental health care and quality of life? Postgrad Med J, 79, pp. 337-40.
-
(2003)
Postgrad Med J
, vol.79
, pp. 337-340
-
-
Blenkiron, P.1
Hammill, C.A.2
-
39
-
-
0030724740
-
A survey of patient satisfaction as a means of evaluating quality of care in an open psychiatric ward
-
Gjerden P. (1997) A survey of patient satisfaction as a means of evaluating quality of care in an open psychiatric ward Nord J Psychiatry, 51, pp. 235-42.
-
(1997)
Nord J Psychiatry
, vol.51
, pp. 235-342
-
-
Gjerden, P.1
-
40
-
-
33751224822
-
Convergent and discriminate validation by the multitrait-multimethod matrix
-
Campbell, DT and Fiske, DW. (1959) Convergent and discriminate validation by the multitrait-multimethod matrix Psychol Bull, 56, pp. 81-105.
-
(1959)
Psychol Bull
, vol.56
, pp. 81-105
-
-
Campbell, D.T.1
Fiske, D.W.2
-
41
-
-
0037806026
-
Shared decision making in psychiatry
-
Hamann, J and Leucht, S and Kissling, W. (2003) Shared decision making in psychiatry Acta Psychiatr Scand, 107, pp. 403-9.
-
(2003)
Acta Psychiatr Scand
, vol.107
, pp. 403-409
-
-
Hamann, J.1
Leucht, S.2
Kissling, W.3
-
42
-
-
84970353693
-
Client satisfaction with mental health treatment: Methodological considerations in assessment
-
Lebow, JL. (1983) Client satisfaction with mental health treatment: Methodological considerations in assessment Eval Rev, 7, pp. 729-52.
-
(1983)
Eval Rev
, vol.7
, pp. 729-752
-
-
Lebow, J.L.1
-
43
-
-
0032873988
-
Patient satisfaction and administrative measures as indicators of the quality of mental health care
-
Druss, BG and Rosenheck, RA and Stolar, M. (1999) Patient satisfaction and administrative measures as indicators of the quality of mental health care Psychiatr Serv, 50, pp. 1053-8.
-
(1999)
Psychiatr Serv
, vol.50
, pp. 1053-1058
-
-
Druss, B.G.1
Rosenheck, R.A.2
Stolar, M.3
|