A survey of patient satisfaction as a means of evaluating quality of care in an open psychiatric ward

Nordic Journal of Psychiatry

Volumn 51, Issue 4, 1997, Pages 235-242

  Gjerden, Pål ^a  

^a TELEMARK HOSPITAL   (Norway)

Author keywords

Inpatient care; Patient satisfaction; Quality of care

Indexed keywords

ADULT; ARTICLE; FEMALE; HEALTH CARE QUALITY; HOSPITALIZATION; HUMAN; MAJOR CLINICAL STUDY; MALE; MENTAL HEALTH CARE; PATIENT SATISFACTION; PSYCHIATRIC DEPARTMENT; QUESTIONNAIRE; RETROSPECTIVE STUDY; SYMPTOM;

EID: 0030724740     PISSN: 08039488     EISSN: None     Source Type: Journal    
DOI: 10.3109/08039489709090714     Document Type: Article

References (18)

1. Ruggeri M. Patient's and relative's satisfaction with psychiatric services: The state of the art of its measurement. Soc Psychiatry Psychiatr Epidemiol 1994;29:212-27.
2. Sørgaard KW. Bruk av tilfredshetsundersøkelser i evaluering av psykiatriske helsetjenester. En litteraturgjennomgang. Tidsskr Nor Psykologforen 1996;33:11-25.
3. Hansson L, Høglund E. Patient satisfaction with psychiatric services. Nord J Psychiatry 1995;49: 257-62.
4. Spørreskjema om erfaringer fra opphold ved psykiatriske avdelinger. Helsetilsynets prosjekt. Evaluering av psykiatriske helsetjenester. Spørreskjema versjon 1.0, 1994.
5. Weinstein RM. Patient attitudes toward mental hospitalization: a review of quantitative research. J Health Soc Behav 1979;20:237-58.
6. Kelstrup A, Andersen J. Hvad mente patienterne om psykiatrisk døgnafdeling. Nord J Psychiatry 1988;42:375-80.
7. Elbeck M, Fecteau G. Improving the validity of measures of patient satisfaction with psychiatric care and treatment. Hosp Community Psychiatry 1990;41:998-1001.
8. Olano FJA, Poulstrup I, Pedersen M, Sørensen PE, Gjerlev P. Patienternes oplevelse af indlæggelse på psykiatrisk lukket modtageafdeling. Ugeskr Laeger 1987;149/36:2423-6.
9. SPSS 6.1 for Windows. Chicago: SPSS Inc.; 1994.
10. Hansson L. Patient satisfaction with in-hospital psychiatric care. A study of a 1-year population of patients hospitalized in a sectorized care organization. Eur Arch Psychiatr Neurol Sci 1989;239: 93-100.
11. Lebow J. Consumer satisfaction with mental health treatment. Psychol Bull 1982;2:244-59.
12. Sishta SK, Rinco S, Sullivan JCF. Client's satisfaction survey in a psychiatric inpatient population attached to a general hospital. Can J Psychiatry 1986;31:123-8.
13. Thaulow JF. Hva hjalp - og hvorfor - i en psykiatrisk klinikkavdeling. Nord J Psychiatry 1980;34: 147-52.
14. Kalman TP. An overview of patient satisfaction with psychiatric treatment. Hosp Community Psychiatry 1983;34:48-54.
15. Svensson B, Hansson L. Patient satisfaction with in-patient psychiatric care. The influence of personality traits, diagnosis and perceived coercion. Acta Psychiatr Scand 1994;90:379-84.
16. Edwards DW, Yarvis RM, Mueller DP, Langsley DG. Does patient satisfaction correlate with success? Hosp Community Psychiatry 1978;29:188-90.
17. Hansson L, Berglund M, Liljencrantz C, Andersson G, Øhman R. Patient attitudes in short-term psychiatric care. Relations to social and psychiatric background, clinical symptoms and treatment model. Acta Psychiatr Scand 1985;72:193-201.
18. Hansson L, Bjørkman T, Berglund L. What is important in psychiatric inpatient care? Quality of care from the patient's perspective. Qual Assur Health Care 1993;1:41-7.