Service quality: The construct, its dimensionality and its measurement

Advances in Services Marketing and Management

Volumn 5, Issue C, 1996, Pages 45-70

  Lapierre, Jozée ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85011505721     PISSN: 10675671     EISSN: None     Source Type: Book Series    
DOI: 10.1016/S1067-5671(96)05050-0     Document Type: Article

References (78)

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