Customer service competencies: A global look

Human Resource Development International

Volumn 7, Issue 2, 2004, Pages 211-231

  Russ Eft, Darlene ^a  

^a OREGON STATE UNIVERSITY   (United States)

Author keywords

Competencies; Critical incident method; Customer service; Global HRD

Indexed keywords

EID: 33746623993     PISSN: 13678868     EISSN: 14698374     Source Type: Journal    
DOI: 10.1080/1367886042000243808     Document Type: Article

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