The search for new measures: The ARL libqual+project - A preliminary report

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Volumn 1, Issue 1, 2001, Pages 103-112

  Cook, Colleen ^a   Heath, Fred ^a   Thompson, Bruce ^a   Thompson, Russel ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0007315017     PISSN: 15312542     EISSN: None     Source Type: Journal    
DOI: 10.1353/pla.2001.0003     Document Type: Article

References (9)

1. J. Blixrud, "The continuing quest for new measures," ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 207 (December 1999): 11.
2. A. Parasuraman, V.A. Zeithaml, and L.L. Berry, "A conceptual model of service quality and its implications for future research," Journal of Marketing, 49 (1985): 41-50.
3. C. Cook and B. Thompson, (in press), "Higher order factor analytic perspectives on users' perceptions of library service quality," Library and Information Science Research, (2000).
4. C. Cook and B. Thompson, (in press), "Reliability and validity of SERVQUAL scores used to evaluate perceptions of library service quality," Journal of Academic Librarianship, (2000).
5. C. Cook, V. Coleman, and F. Heath, "SERVQUAL: A client-based approach to developing performance indicators," in Proceedings of the 3rd Northumbria international conference on performance measurement in libraries and information services, 27-31 August 3999, Newcastle-upon-Tyne: Information North, (2000), 211-218.
6. C. Cook, and F. Heath, "SERVQUAL and the quest for new measures," ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 207 (December 1999): 12-13.
7. B. Thompsonand T. Vacha-Haase, "Psychometrics is datametics: The test is not reliable," Educational and Psychological Measurement 60, (2000):174-195.
8. Wilkinson and The APA Task Force on Statistical Inference, "Statistical methods in psychology journals: Guidelines and explanations," American Psychologist 54, (1999):594-604. [reprint available through the APA Home Page at 〈http://www.apa.org/journals/amp/amp548594.html〉]
9. nd ed (New York: McGraw-Hill, 1978), 122-113.