Total quality management in strategy and operations: Dynamic grounded models

Journal of Manufacturing Technology Management

Volumn 15, Issue 3, 2004, Pages 254-266

  Leonard, Denis ^a   McAdam, Rodney ^b  

^a UNIVERSITY OF WISCONSIN   (United States)

^b UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Corporate strategy; Operations management; Research methods; Total quality management

Indexed keywords

FINANCE; MATHEMATICAL MODELS; PROCESS CONTROL; QUALITY CONTROL; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

BUSINESS EXCELLENCE MODELS (BEM); CORPORATE STRATEGY; STRATEGIC QUALITY MANAGEMENT (SQM); TOTAL QUALITY MANAGEMENT (TQM);

OPERATIONS RESEARCH;

EID: 2942609348     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410380410523489     Document Type: Article

References (43)

1. Aravindan, P., Devadasan, S.R. and Selladurai, V. (1996), "A focused system for strategic quality management", International Journal of Quality & Reliability Management, Vol. 13 No. 8, pp. 79-97.
2. Arbnor, I. and Bjerke, B. (1997), Methodology for Creating Business Knowledge, 2nd ed., Sage, Thousand Oaks, CA.
3. Barclay, C.A. (1993), "Quality strategy and TQM policies: empirical evidence", Management International Review, Special Issue: Strategic Quality Management, Vol. 3 No. 2, pp. 87-99.
4. Bauer, A., Reiner, G. and Schomschule, R. (2001), "Organisational and quality systems development: an analysis via a dynamic simulation model", Journal of Total Quality Management, Vol. 11 No. 4, pp. 410-16.
5. Bergstrom, R.Y. (1995), "Measures to shape the future through quality", Production, Vol. 107 No. 8, pp. 50-2.
6. Boaden, R.J. (1996), "Is total quality management really unique?", Total Quality Management, Vol. 7 No. 5, pp. 553-70.
7. Brown, S. (1998), "Manufacturing strategy, manufacturing seniority and plant performance in quality", International Journal of Operations & Production Management, Vol. 18 No. 6, pp. 565-87.
8. Calingo, L.M. (1996), "The evolution of strategic quality management", International Journal of Quality & Reliability Management, Vol. 13 No. 9, pp. 19-37.
9. Carr, D. and Littman, I. (1990), Excellence in Government Total Quality Management in the 1990s, Coopers & Lybrand, New York, NY.
10. Carson, D. and Coviello, N. (1996), "Qualitative research issues at the marketing/entrepreneurship interface", Market Intelligence & Planning, Vol. 14 No. 6, pp. 51-9.
11. Cook, D.P. and Dave, D.S. (1997), "Quality as a central theme in corporate decision making: an empirical study of United States firms", International Journal of Management, Vol. 14 No. 4, pp. 577-82.
12. Dale, B.G. and Lascelles, D.M. (1997), "Total quality management adoption: revisiting the levels", The TQM Magazine, Vol. 9 No. 6, pp. 418-28.
13. EFQM (2001), The Business Excellence Model, European Foundation for Quality Management, Brussels.
14. Forrester, J. (1965), Industrial Dynamics, MIT Press, Boston, MA.
15. Garvin, D. (1988), Managing Quality: The Strategic and Competitive Edge, Free Press, New York, NY.
16. Ghobadian, A. and Woo, H.S. (1996), "Characteristics, benefits and shortcomings of four major quality awards", International Journal of Quality & Reliability Management, Vol. 13 No. 2, pp. 10-14.
17. Glaser, B. and Strauss, A. (1967), The Discovery of Grounded Theory, Aldine, Chicago, IL.
18. Gunasekaran, A. (1998), "An integral product development-quality management system for manufacturing", The TQM Magazine, Vol. 10 No. 2, pp. 115-23.
19. Gundogan, M., Groves, G. and Kay, J.M. (1996), "Total quality management: a way towards total integration", Total Quality Management, Vol. 7 No. 4, pp. 379-84.
20. Hamel, G. and Prahalad, C.K. (1994), Competing for the Future, Harvard Business School Press, Boston, MA.
21. Harber, D., Burgess, K. and Barclay, D. (1993), "TQM as a cultural intervention: an integrative review", International Journal of Quality & Reliability Management, Vol. 10 No. 6, pp. 18-27.
22. Harrington, H.J., Carr, J.J. and Reid, R.P. (1999), "What's this 'systems' stuff, anyhow?", The TQM Magazine, Vol. 11 No. 1, pp. 54-7.
23. Hongern, L. and Xianwei, Z. (1996), "A systematic planning approach to implementing total quality management through quality function deployment technique", Computers and Industrial Engineering, Vol. 31 No. 3, pp. 747-51.
24. Kanji, G.K., Kristensen, K.K. and Dahlgaard, J.J. (1992), "Total quality management as a strategic variable", Total Quality Management, Vol. 3 No. 1, pp. 3-8.
25. Kaye, M. and Dyson, M. (1995), "The fifth era", The TQM Magazine, October, pp. 33-7.
26. LaHay, C. and Noble, J.S. (1998), "A framework for business systems and quality management integration", International Journal of Quality & Reliability Management, Vol. 15 No. 6, pp. 566-81.
27. Lau, R. and Anderson, C. (1998), "A three-dimensional perspective of total quality management", International Journal of Quality & Reliability Management, Vol. 15 No. 1, pp. 85-98.
28. McCabe, D. (2000), "The swings and roundabouts of innovating for quality in UK financial services", The Service Industries Journal, Vol. 20 No. 4, pp. 1-20.
29. McKechnie, L. and Arnold, A. (1994), "TQM conformance with values", British Academy of Management Conference, Lancaster, UK.
30. Mehra, S., Hoffman, J. and Sirias, D. (2001), "TQM as a management strategy for the next millennium", International Journal of Operations & Production Management, Vol. 21 No. 5, pp. 855-76.
31. Moreno-Luzon, M.D. and Peris, F.J. (1998), "Strategic approaches, organisational design and quality management: integration in a fit and contingency model", International Journal of Quality Science, Vol. 3 No. 4, pp. 328-47.
32. Perry, C. and Coote, L. (1994), "Processes of a new case study research methodology: tool for management development", Australian and New Zealand Association for Management (ANZAM) Conference, Victoria University of Wellington, New Zealand, December.
33. Porter, M.E. (1996), "What is strategy?", Harvard Business Review, November-December, pp. 61-78.
34. Sitter, L., Hertog, J. and Dankbaar, B. (1997), "From complex organisations with simple jobs to simple organisations with complex jobs", Human Relations, Vol. 50 No. 5, pp. 497-535.
35. Srinidhi, B. (1998), "Strategic quality management", International Journal of Quality Science, Vol. 3 No. 1, pp. 38-70.
36. Strauss, A. and Corbin, J. (1990), Basics of Qualitative Research: Grounded Theory Procedures and Techniques, Sage, Newbury Park, CA.
37. Tan, K., Kannan, V., Handfield, R. and Ghosh, S. (2000), "Quality, manufacturing strategy, and global competition", Benchmarking: An International Journal, Vol. 7 No. 3, pp. 174-82.
38. Van de Ven, A. (1992), "Longitudinal methods for studying the process for entrepreneurship", in Sexton, D.L. and Kasarda, J.D. (Eds), The State-of-the-Art of Entrepreneurship, PWS-Kent Publishing, Boston, MA.
39. Voss, B. (1994), "Quality's second coming", Journal of Business Strategy, Vol. 15 No. 2, March-April, pp. 42-5.
40. Wilcox, M. (1994), "Harmonisation: can TQM be successfully integrated with other business policies?", Working Paper, No. 37, The Quality Management Centre, UMIST, Manchester.
41. Wilson, L. and Durant, R. (1994), "Evaluating TQM: the case for a theory-driven approach (total quality management)", Public Administration Review, No. 2, March-April, pp. 137-46.
42. Wolfgramm, S., Boal, K. and Hunt, J. (1998), "Organisational adaptation to institutional change: a comparative study of first-order change in prospector and defender banks". Administrative Science Quarterly, Vol. 43 No. 1, March, pp. 87-127.
43. Yin, R. (1994), Case Study Research: Design and Methods, Sage, Newbury Park, CA.