A framework for business system and quality management integration

International Journal of Quality & Reliability Management

Volumn 15, Issue 6, 1998, Pages 566-581

  Lahay, Charles W ^a   Noble, James S ^a  

^a Square D Company ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0010773346     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719810196216     Document Type: Article

References (15)

1. Clemmer, J. (1991), “How total is your quality management?”, The Canadian Business Review, Vol.18 No.1, pp.38-41.
2. Cobbe, G.B. (1993), “Growing total quality into a management process”, The Business Quarterly, Vol.57 No.3, pp.96-100.
3. Erickson, T.J. (1992), “Beyond TQM: creating the high performance business”, Management Review, Vol.81 No.7, pp.58-61.
4. Gelders, L., Mannaerts, P. and Maes, J. (1994), “Manufacturing strategy, performance indicators and improvement programs”, International Journal of Production Research, Vol.32 No.4, pp.797-805.
5. Goetsch, D.L. and Davis, S. (1995), Implementing Total Quality, Prentice-Hall, Englewood Cliffs, NJ.
6. Hill, T. (1994), Manufacturing Strategy: Text and Cases, 2nd ed., Irwin, Burr Ridge, IL.
7. Hunt, V.D. (1992), Quality in America: How to Implement a Competitive Quality Program, Business One Irwin, Homewood, IL.
8. Jablonski, J.R. (1992), Implementing TQM, 2nd ed., Pfeiffer & Company, San Diego, CA.
9. Kossoff, L.L. (1992), Closing the Gap: The Handbook for Total Quality Implementation, LLK Associates, Newport Beach, CA.
10. Miller, J.G. and Hayslip, W. (1989), “Implementing manufacturing strategic planning”, Planning Review, Vol.17 No.4, pp.22-7; 48.
11. Missouri Quality Award: Application Forms and Criteria (1996), Excellence in Missouri Foundation, Jefferson City, MO.
12. Omachono, V.K. and Ross, J.E. (1994), Principles of Total Quality, St Lucie, Delray Beach, FL.
13. Persico, J. Jr (Ed.) (1992), The TQM Transformation: A Model for Organizational Change, Quality Resources, White Plains, NY.
14. Stein, R.E. (1994), The Next Phase of Total Quality Management, Marcel Dekker, New York, NY.
15. Zeller, T. L. and Gillis, D.M. (1995), “Achieving market excellence through quality: the case of Ford Motor Company”, Business Horizons, Vol.38 No.3, pp.23-31.