Service encounters: The missing link between service quality perceptions, and satisfaction

Journal of Applied Business Research

Volumn 21, Issue 3, 2005, Pages 15-26

  Durvasula, Srinivas ^a   Lysonski, Steven ^a   Mehta, Subhash C ^b  

^a MARQUETTE UNIVERSITY   (United States)

^b Kazakstan Institute of Management   (Kazakhstan)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 27844536421     PISSN: 08927626     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (51)

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