The negative effects of expecting to evaluate: Reexamination and extension in the context of service failure

Psychology and Marketing

Volumn 22, Issue 11, 2005, Pages 857-885

  Lane, Vicki R ^a,b   Keaveney, Susan M ^a  

^a UNIVERSITY OF COLORADO   (United States)

^b UNIVERSITY OF COLORADO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 27744456427     PISSN: 07426046     EISSN: None     Source Type: Journal    
DOI: 10.1002/mar.20088     Document Type: Article

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