Managing dysfunctional emotions in organizations

Journal of Management Studies

Volumn 33, Issue 4, 1996, Pages 525-557

  Ostell, Alistair ^a  

^a BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030188148     PISSN: 00222380     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1467-6486.1996.tb00167.x     Document Type: Article

References (106)

1. AMERICAN PSYCHIATRIC ASSOCIATION (1987). Diagnostic and Statistical Manual of Mental Disorders (3rd edn, Revised). Washington, DC: APA. (1st edn, 1952.)
2. ARNOLD, M. B. (1960). Emotion and Personality: Vol. 1. Psychological Aspects. New York: Columbia University Press.
3. ASHFORTH, B. E. and HUMPHREY, R. H. (1993). 'Emotional labor in service roles: the influence of identity'. Academy of Management Review, 18, 88-115.
4. ASHFORTH, B. E. and HUMPHREY, R. H. (1995). 'Emotion in the workplace: a reappraisal'. Human Relations, 48, 97-125.
5. AVERILL, J. R. (1982). Anger and Aggression: An Essay on Emotion. New York: Springer-Verlag.
6. BECK, A. T. (1976). Cognitive Therapy and the Emotional Disorders. New York: International Universities Press.
7. BECK, A. T. (1988). Love is Never Enough. London: Penguin Books.
8. BOOK, H. E. (1988). 'Empathy: misconceptions and misuses in psychotherapy'. American Journal of Psychiatry, 145, 420-4.
9. BOWER, G. H. (1991). 'Mood congruity of social judgments'. In Forgas, J. P. (Ed.), Emotion and Social Judgment. Oxford: Pergamon Press.
10. BURKE, W. W. and LITWIN, G. H. (1992). 'A causal model of organizational performance and change'. Journal of Management, 18, 523-45.
11. BURNS, D. D. (1980). Feeling Good: The New Mood Therapy. New York: New American Library.
12. BURNS, T. (1954). 'The directions of activity and communication in a departmental executive group'. Human Relations, 7, 73-97.
13. BURNS, T. and STALKER, G. M. (1961). The Management of Innovation. London: Tavistock.
14. CAMPBELL, J. P., DUNNETTE, M. D, LAWLER, E. E. III, and WEICK, K. E. Jr (1970). Managerial Behavior, Performance and Effectiveness. New York: McGraw-Hill.
15. CARKHUFF, R. R. (1969). Helping and Human Relations. Vol. 1: Selection and Training. New York: Holt, Rinehart & Winston.
16. CARLSON, S. (1951). Executive Behaviour: A Study of the Workload and the Working Methods of Managing Directors. Stockholm: Strombergs.
17. CORMIER, W. H. and CORMIER, L. S. (1991). Interviewing Strategies for Helpers (3rd edn). Pacific Grove, CA: Brooks/Cole. (1st edn, 1979.)
18. DARBY, J. K. (Ed.) (1981). Speech Evaluation m Psychiatry. New York: Grune and Stratton.
19. DE BOARD, R. (1983). Counselling People at Work. Aldershot, Hants: Gower.
20. DE LA BEDOYERE, Q. (1988). Managing People Problems. Aldershot, Hants: Wildwood House.
21. DE RIVERA, J. (1977). A Structural Theory of Emotions. New York: International Universities Press.
22. DRUCKER, P. (1977). People and Performance: The Best of Peter Drucker on Management. London: Heinemann.
23. EARNSHAW, J. and COOPER, C. L. (1991). 'Worker's compensation in stress-related claims: some thoughts for employers in the UK'. Work and Stress, 5, 253-7.
24. EARNSHAW, J. and COOPER, C. L. (1994). 'Employee stress litigation: the UK experience'. Work and Stress, 8, 287-95.
25. EASTERBROOK, J. A. (1959). The effect of emotion on cue utilization and the organization of behavior'. Psychological Review, 66, 183-201.
26. EGAN, G. (1990). The Skilled Helper: A Systematic Approach to Effective Helping (4th edn). Pacific Grove, CA: Brooks/Cole. (1st edn, 1975.)
27. ELLIS, A. (1962). Reason and Emotion in Psychotherapy. Secausus, New York: International Universities Press.
28. ELLIS, A. (1987). 'A sadly neglected cognitive element in depression'. Cognitive Therapy and Research, 11, 121-46.
29. ELLIS, A. (1989). 'Rational-emotive therapy'. In Corsini, R. J. and Wedding, D. (Eds), Current Psychotherapies (4th edn). Itasca, IL: Peacock. (1st edn 1973.)
30. EKMAN, P. and FRIESEN, W. V. (1969). 'Nonverbal leakage and clues to deception'. Psychiatry, 32, 88-106.
31. EKMAN, P. and FRIESEN, W. V. (1982). 'Felt, false and miserable smiles'. Journal of Nonverbal Behavior, 6, 238-52.
32. EYSENCK, M. W. (1983). 'Anxiety and individual differences'. In Hockey, G. R. J. (Ed.), Stress and Fatigue in Human Performance. New York: Wiley.
33. EYSENCK, M. W. (1984). A Handbook of Cognitive Psychology. London: Erlbaum.
34. FAYOL, H. (1929). General and Industrial Management (J. A. Conbrough, trans.). Geneva: International Management Institute.
35. FINEMAN, S. (Ed.) (1993). Emotion in Organizations. London: Sage.
36. FINEMAN, S. (1995). 'Stress, emotion and intervention'. In Newton, T., (Ed.), 'Managing' Stress: Emotion and Power at Work. London: Sage, ch. 6.
37. FORGAS, J. P. (1991) 'Affect and social judgments: an introductory review'. In Forgas, J. P. (Ed.), Emotion and Social Judgment. Oxford: Pergamon Press.
38. FRIDLUND, A. J., EKMAN, P. and OSTER, H. (1987). 'Facial expressions of emotion'. In Siegman, A. W. and Feldstein, S. (Eds), Nonverbal Behavior and Communication (2nd edn). Hillsdale, NJ: Erlbaum.
39. GARBER, J., MILLER, S. M. and ABRAMSON, L. Y. (1980). 'On the distinction between anxiety and depression: perceived control, certainty and probability of goal attainment'. In Garber, J. and Seligman, M. E. P. (Eds), Human Helplessness: Theory and Applications. London: Academic Press.
40. GOULDNER, A. (1954). Wildcat Strike. New York: Antioch Press.
41. GREENBERG, L. S. and SAFRAN, J. D. (1987). Emotion in Psychotherapy, New York: Guilford Press.
42. GUIDANO, V. F. and LIOTTI, G. (1983). Cognitive Processes and Emotional Disorders. New York: Guilford Press.
43. GULICK, L. and URWICK, L. (Eds). (1937). Papers on the Science of Administration. New York: Columbia University, Institute of Public Administration.
44. HALES, C. P. (1986). 'What do managers do? A critical review of the evidence'. Journal of Management Studies, 23, 88-115.
45. HALES, C. P. (1993). Managing through Organization. London: Routledge.
46. HAYES, J. (1991). Interpersonal Skills: Goal Directed Behaviour at Work. London: HarperCollins Academic.
47. HEARN, J. (1993). 'Emotive subjects: organizational men, organizational masculinities and the (de)construction of "emotions"'. In Fineman, S. (Ed.), Emotions in Organizations. London: Sage.
48. HEBB, D. O. (1949). The Organization of Behavior. New York: Wiley.
49. HOCHSCHILD, A. (1979). 'Emotion work, feeling rules, and social structure'. American Journal of Sociology, 39, 551-75.
50. HOCHSCHILD, A. (1983). The Managed Heart. Berkeley: University of California Press.
51. HORNE, J. H. and LUPTON, T. (1965). 'The work activities of middle managers - an exploratory study'. Journal of Management Studies, 2, 14-33.
52. INGRAM, R. E. and WISNICKI, K. (1991). 'Cognition in depression'. In Magaro, P. A. (Ed.), Cognitive Bases of Mental Disorders: Annual Review of Psychopathology, Volume 1. London: Sage.
53. INGRAM, R. E., KENDALL, P. C., SMITH, T. W., DONNELL, C. and RONAN, K. (1987). 'Cognitive specificity in emotional distress'. Journal of Personality and Social Psychology, 53, 734-42.
54. IZARD, C. E. (1991). The Psychology of Emotions. New York: Plenum Press.
55. JANOFF-BULMAN, R. (1979). 'Charactcrological versus behavioral self-blame: inquiries into depression and rape'. Journal of Personality and Social Psychology, 37, 1798-809.
56. KENDLER, H. H. (1968). Basic Psychology (2nd edn). New York: Appleton-Century-Crofts. (1st edn, 1963.)
57. KRAMER, H. E. (1975). 'The philosophical foundations of management rediscovered.' Management International Review, 15, 2-3.
58. LANG, G., VAN DER MOLEN, H., TROWER, P. and LOOK, R. (1990). Personal Conversations: Roles and Skills for Counsellors. London: Routledge.
59. LAZARUS, R. (1968). 'Emotions and adaptation: conceptual and empirical relations'. In Arnold, W. (Ed.), Nebraska Symposium on Motivation. Lindoln: University of Nebraska Press.
60. LAZARUS, R. (1982). 'Thoughts on the relations between emotion and cognition'. American Psychologist, 37, 1019-24.
61. LAZARUS, R. (1984). 'On the primacy of cognition'. American Psychologist, 39, 124-9.
62. LEVENTHAL, H. and SCHERER, K. (1987). 'The relationship of emotion to cognition: a functional approach to a semantic controversy'. Cognition and Emotion, 1, 3-28.
63. LUTHANS, F., HODGETTS, R. M. and ROSENKRANTZ, S. A. (1988). Real Managers. Cambridge, MA: Ballinger Publishing Co.
64. MINTZBERG, H. (1973). The Nature of Managerial Work. New York: Harper & Row.
65. MINTZBERG, H. (1979). The Structuring of Organizations: A Synthesis of the Research. New York: Prentice-Hall.
66. MURGATROYD, S. (1985). Counselling and Helping. London: British Psychological Society/ Methuen.
67. NELSON-JONES, R. (1982). The Theory and Practice of Counselling Psychology. London: Holt, Rinehart & Winston.
68. NELSON-JONES, R. (1983). Practical Counselling and Helping Skills. London: Holt, Rinehart & Winston.
69. NEWTON, T. (Ed.) (1995). 'Managing' Stress: Emotion and Power at Work. London: Sage.
70. NOVACO, R. W. (1975). Anger Control. Lexington, MA: Lexington Books.
71. NYE, L. S. (1973). 'Obtaining results through modeling'. Personnel and Guidance Journal, 51, 380-4.
72. OSTELL, A. (1988). 'The development of a diagnostic framework of problem solving and stress'. Counselling Psychology Quarterly, 1, 189-209.
73. OSTELL, A. (1991). 'Coping, problem solving and stress: a framework for intervention strategies'. British Journal of Medical Psychology, 64, 11-24.
74. OSTELL, A. (1992). 'Absolutist thinking and emotional problems'. Counselling Psychology Quarterly, 5 161-76.
75. OSTELL, A. (1996). 'Managing stress at work'. In Molander, C. (Ed.), Human Resources at Work. London: Chartwell-Bratt.
76. PATTERSON, G. R. (1985). 'A microsocial analysis of anger irritable behavior'. In Chesney, M. A. and Rosenman, R. H. (Eds), Anger and Hostility in Cardiovascular and Behavioral Disorders. Washington, DC: Hemisphere Publishing Corporation.
77. PEKRUN, R. and FRESE, M. (1992). 'Emotions in work and achievement'. In Cooper, C. L. and Robertson, I. T. (Eds), International Review of Industrial and Organizational Psychology, Volume 7. London: Wiley.
78. PETTIGREW, A. N. (1973). The Politics of Organizational Decision-Making. London: Tavistock.
79. PLUTCHIK, R. (1980). Emotion: A Psychoevolutionary Synthesis. New York: Harper & Row.
80. RACHMAN, S. (1980). 'Emotional processing'. Behavior Research and Therapy, 18, 51-60.
81. RANDELL, G. A. (1981). 'Management education and training'. In Singleton, W. T. (Ed.), Management Skills. Lancaster: MTP Press.
82. RANDELL, G. A., PACKARD, P. and SLATER, J. (1984). Staff Appraisal: A First Step to Effective Leadership. London: Institute of Personnel Management.
83. RAUSH, H. L. and BORDIN, E. S. (1957). 'Warmth in personality development and in psychotherapy'. Psychiatry, 20, 351-73.
84. REDDY, M. (1987). The Manager's Guide to Counselling at Work. London: British Psychological Society/Methuen.
85. REED, M. (1989). The Sociology of Management. Brighton: Harvester Wheatsheaf.
86. ROSEMAN, I. (1984). 'Cognitive determinants of emotions: a structural theory'. In Shaver, P. (Ed.), Review of Personality and Social Psychology, Vol. 5, Emotions, Relationships and Health. Beverly Hilss: Sage.
87. ROSENHAN, D. L. and SELIGMAN, M. E. P. (1989). Abnormal Psychology (2nd edn). New York: Norton and Co. (1st edn, 1984.)
88. SCHWARTZ, G. E., WEINBERGER, D. A. and SINGER, J. A. (1981). 'Cardiovascular differentiation of happiness, sadness, anger, and fear following imagery exercise'. Psychosomatic Medicine, 43, 343-64.
89. SELIGMAN, M. E. P., ABRAHAMSON, L. Y., SEMMEL, A. and VON BAEYER, C. (1979). 'Depressive attributional style'. Journal of Abnormal Psychology, 88, 242-7.
90. SHORTER OXFORD ENGLISH DICTIONARY (1978). Vols 1 and 2. Oxford: Clarendon Press.
91. SIDNEY, E. and PHILLIPS, N. (1991). One-to-One Management: Counselling to Improve Job Performance. London: Pitman.
92. SIEGMAN, A. W. and FELDSTEIN, S. (Eds) (1987). Nonverbal Behavior and Communication (2nd edn). Hillsdale, NJ: Erlbaum. (1st edn, 1978).
93. SIMON, H. A. (1967). 'Motivational and emotional controls of cognition'. Psychological Review, 74, 29-39.
94. SMITH, C. A. and ELLSWORTH, P. C. (1985). 'Patterns of cognitive appraisal in emotion'. Journal of Personality and Social Psychology, 48, 813-38.
95. STEINMETZ, L. L. (1969). Managing the Marginal and Unsatisfactory Performer. London: Addison-Wesley.
96. STEWART, R. (1967). Managers and their Jobs: A study of the Similarities and Differences in the Ways Managers Spend their Time. London: Macmillan.
97. STEWART, R. (1979). The Reality of Management. London: Pan Books.
98. STEWART, V. and STEWART, A. (1982). Managing the Poor Performer. Aldershot, Hants; Gower.
99. TOMKINS, S. S. (1962). Affect, Imagery, Consciousness: Vol 1. The Positive Affects. New York: Springer.
100. TOMKINS, S. S. (1963). Affect, Imagery, Consciousness: Vol 2. The Negative Affects. New York: Springer.
101. WEBSTER'S NEW COLLEGIATE DICTIONARY (1977). Springfield, MA: G & C Merriam Co.
102. WHETTEN, D. A. and CAMERON, K. S. (1991). Developing Management Skills (2nd edn). New York: HarperCollins. (1st edn, 1984.)
103. WILLIAMS, J. M. G., WATTS, F. N., MACLEOD, C. and MATHEWS, A. (1988). Cognitive Psychology and Emotional Disorders. Chichester: Wiley.
104. WRIGHT, P. L. and TAYLOR, D. S. (1984). Improving Leadership Performance. London: Prentice-Hall International.
105. ZAJONC, R. B. (1980). 'Feeling and thinking: preferences need no inferences'. American Psychologist, 35, 151-75.
106. ZAJONC, R. B. (1984). 'On the primacy of affect'. American Psychologist, 39, 117-23.