Optimal workforce mix in service systems with two types of customers

Production and Operations Management

Volumn 14, Issue 2, 2005, Pages 218-231

  Chakravarthy, Srinivas R ^a   Agnihothri, Saligrama R ^b  

^a KETTERING UNIVERSITY   (United States)

^b BINGHAMTON UNIVERSITY   (United States)

Author keywords

Cross training; Flexibility; Matrix analytic method; Optimization; Queuing models; Service system design

Indexed keywords

EID: 26844452548     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2005.tb00020.x     Document Type: Article

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