Cross-training decisions in field services with three job types and server-job mismatch

Decision Sciences

Volumn 35, Issue 2, 2004, Pages 239-257

  Agnihothri, Saligrama R ^a   Mishra, Ajay K ^a  

^a BINGHAMTON UNIVERSITY   (United States)

Author keywords

Cross Training; Field Services; Service Operations; Simulation; Workforce Staff Manpower Planning

Indexed keywords

EID: 26844503523     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/j.00117315.2004.02642.x     Document Type: Article

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