Implementation of EFQM excellence model self-assessment in the UK higher education sector - Lessons learned from other sectors

TQM Magazine

Volumn 16, Issue 3, 2004, Pages 194-201

  Hides, Michael Trevor ^a   Davies, John ^a   Jackson, Sue ^a  

^a UNIVERSITY OF SALFORD   (United Kingdom)

Author keywords

European Foundation for Quality Management; Public sector organizations; Self assessment; Universities

Indexed keywords

BENCHMARKING; CUSTOMER SATISFACTION; EDUCATION; INDUSTRY; PERSONNEL TESTING; PUBLIC POLICY; RESOURCE ALLOCATION; SOCIETIES AND INSTITUTIONS;

EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT; PUBLIC SECTOR ORGANIZATIONS; SELF-ASSESSMENT;

TOTAL QUALITY MANAGEMENT;

EID: 2642588092     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780410532936     Document Type: Article

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