Using the business excellence model to develop a strategy for a healthcare organisation

International Journal of Health Care Quality Assurance

Volumn 12, Issue 2, 1999, Pages 37-44

  Naylor, Gail ^a  

^a ROYAL BOLTON HOSPITAL   (United Kingdom)

Author keywords

Business excellence model; Health care; Performance measurement; Strategy

Indexed keywords

ARTICLE; COMMERCIAL PHENOMENA; CONSUMER; EUROPE; HEALTH CARE ORGANIZATION; INTERVIEW; MANAGEMENT; METHODOLOGY; NATIONAL HEALTH SERVICE; NON PROFIT ORGANIZATION; NONBIOLOGICAL MODEL; ORGANIZATION AND MANAGEMENT; PUBLIC HOSPITAL; QUESTIONNAIRE; STANDARD; TOTAL QUALITY MANAGEMENT; TREATMENT OUTCOME; UNITED KINGDOM;

COMMERCE; CONSUMER SATISFACTION; EUROPE; FOUNDATIONS; GREAT BRITAIN; HOSPITALS, PUBLIC; INTERVIEWS; MANAGEMENT AUDIT; MODELS, ORGANIZATIONAL; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); QUESTIONNAIRES; SOCIETIES; STATE MEDICINE; TOTAL QUALITY MANAGEMENT;

EID: 0032608906     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526869910261240     Document Type: Article

References (11)

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