-
1
-
-
0014360565
-
Gaps in doctor-patient communication: 1. Doctor-patient interaction and patient satisfaction
-
Korsch BM, Gozzi EK, Francis V: Gaps in doctor-patient communication: 1. Doctor-patient interaction and patient satisfaction. Pediatrics 1968; 42:855-871
-
(1968)
Pediatrics
, vol.42
, pp. 855-871
-
-
Korsch, B.M.1
Gozzi, E.K.2
Francis, V.3
-
2
-
-
0018075265
-
Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
-
Locker D, Dunt D: Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med 1978; 12:283-292
-
(1978)
Soc Sci Med
, vol.12
, pp. 283-292
-
-
Locker, D.1
Dunt, D.2
-
3
-
-
0016713599
-
Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings
-
Risser NL: Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings. Nurs Res 1975; 24:45-52
-
(1975)
Nurs Res
, vol.24
, pp. 45-52
-
-
Risser, N.L.1
-
4
-
-
0018121068
-
Nursing care in labour and patient satisfaction: A descriptive study
-
Shields D: Nursing care in labour and patient satisfaction: A descriptive study. J Adv Nurs 1978; 3:535-550
-
(1978)
J Adv Nurs
, vol.3
, pp. 535-550
-
-
Shields, D.1
-
5
-
-
0024114665
-
Monitoring: The eyes and ears of healthcare
-
Donabedian A: Monitoring: The eyes and ears of healthcare. Health Prog 1988; 69:38-43
-
(1988)
Health Prog
, vol.69
, pp. 38-43
-
-
Donabedian, A.1
-
6
-
-
0023721998
-
The quality of care: How can it be assessed?
-
Donabedian A: The quality of care: How can it be assessed? JAMA 1988; 260:1743-1748
-
(1988)
JAMA
, vol.260
, pp. 1743-1748
-
-
Donabedian, A.1
-
7
-
-
0032149997
-
Measuring critical care redesign: Impact on satisfaction and quality
-
Fuss MA, Bryan YE, Hitchings KS, et al: Measuring critical care redesign: impact on satisfaction and quality. Nurs Adm Q 1998; 23:1-14
-
(1998)
Nurs Adm Q
, vol.23
, pp. 1-14
-
-
Fuss, M.A.1
Bryan, Y.E.2
Hitchings, K.S.3
-
9
-
-
0033581379
-
The increasing importance of patient surveys: Now that sound methods exist, patient surveys can facilitate improvement
-
Cleary PD: The increasing importance of patient surveys: Now that sound methods exist, patient surveys can facilitate improvement. BMJ 1999; 319:720-721
-
(1999)
BMJ
, vol.319
, pp. 720-721
-
-
Cleary, P.D.1
-
10
-
-
0033581281
-
Paternalism or partnership? Patients have grown up-and there's no going back
-
Coulter A: Paternalism or partnership? Patients have grown up-and there's no going back. BMJ 1999; 319:719-720
-
(1999)
BMJ
, vol.319
, pp. 719-720
-
-
Coulter, A.1
-
11
-
-
0030341419
-
The development and application of a patient satisfaction measurement system for hospital-wide quality improvement
-
Arnetz JE, Arnetz BB: The development and application of a patient satisfaction measurement system for hospital-wide quality improvement. Int J Qual Health Care 1996; 8:555-566
-
(1996)
Int J Qual Health Care
, vol.8
, pp. 555-566
-
-
Arnetz, J.E.1
Arnetz, B.B.2
-
12
-
-
0028290047
-
How was your hospital stay? Patients' reports about their care in Canadian hospitals
-
Charles C, Gauld M, Chambers L, et al: How was your hospital stay? Patients' reports about their care in Canadian hospitals. CMAJ 1994; 150:1813-1822
-
(1994)
CMAJ
, vol.150
, pp. 1813-1822
-
-
Charles, C.1
Gauld, M.2
Chambers, L.3
-
13
-
-
0035214899
-
Seeking consumer views: What use are results of hospital patient satisfaction surveys?
-
Draper M, Cohen P, Buchan H: Seeking consumer views: what use are results of hospital patient satisfaction surveys? Int J Qual Health Care 2001; 13:463-468
-
(2001)
Int J Qual Health Care
, vol.13
, pp. 463-468
-
-
Draper, M.1
Cohen, P.2
Buchan, H.3
-
14
-
-
0037274838
-
Decision-making in the ICU: Perspectives of the substitute decision-maker
-
Heyland DK, Cook DJ, Rocker GM, et al: Decision-making in the ICU: Perspectives of the substitute decision-maker. Intensive Care Med 2003; 29:75-82
-
(2003)
Intensive Care Med
, vol.29
, pp. 75-82
-
-
Heyland, D.K.1
Cook, D.J.2
Rocker, G.M.3
-
15
-
-
0347512082
-
End-of-life decision-making and satisfaction with care: Parental perspectives
-
Meert KL, Thurston CS, Sarnaik AP: End-of-life decision-making and satisfaction with care: Parental perspectives. Pediatr Crit Care Med 2000; 1:179-185
-
(2000)
Pediatr Crit Care Med
, vol.1
, pp. 179-185
-
-
Meert, K.L.1
Thurston, C.S.2
Sarnaik, A.P.3
-
16
-
-
2142658882
-
Decision making and satisfaction with care in the pediatric intensive care unit: Findings from a controlled clinical trial
-
Mello MM, Burns JP, Truog RD, et al: Decision making and satisfaction with care in the pediatric intensive care unit: Findings from a controlled clinical trial. Pediatr Crit Care Med 2004; 5:40-47
-
(2004)
Pediatr Crit Care Med
, vol.5
, pp. 40-47
-
-
Mello, M.M.1
Burns, J.P.2
Truog, R.D.3
-
17
-
-
1842854624
-
Developing a national performance indicator framework for the Dutch health system
-
ten Asbroek AH, Arah OA, Geelhoed J, et al: Developing a national performance indicator framework for the Dutch health system. Int J Qual Health Care 2004; 16(Suppl 1):i65-i71
-
(2004)
Int J Qual Health Care
, vol.16
, Issue.SUPPL. 1
-
-
Ten Asbroek, A.H.1
Arah, O.A.2
Geelhoed, J.3
-
18
-
-
24944588949
-
Literature review
-
LoBiondo-Wood G, Haber J (Eds). St. Louis, Mosby
-
Krainovich-Miller B: Literature review. In: Nursing Research: Methods, Critical Appraisal, and Utilization. LoBiondo-Wood G, Haber J (Eds). St. Louis, Mosby, 2002, pp 77-105
-
(2002)
Nursing Research: Methods, Critical Appraisal, and Utilization
, pp. 77-105
-
-
Krainovich-Miller, B.1
-
19
-
-
0033839068
-
Development of a survey to measure parent satisfaction in a pediatric intensive care unit
-
McPherson ML, Sachdeva RC, Jefferson LS: Development of a survey to measure parent satisfaction in a pediatric intensive care unit. Crit Care Med 2000; 28:3009-3013
-
(2000)
Crit Care Med
, vol.28
, pp. 3009-3013
-
-
McPherson, M.L.1
Sachdeva, R.C.2
Jefferson, L.S.3
-
20
-
-
0029996187
-
A new measure of parent satisfaction with medical care provided in the neonatal intensive care unit
-
Mitchell-Dicenso A, Guyatt G, Paes B, et al: A new measure of parent satisfaction with medical care provided in the neonatal intensive care unit. J Clin Epidemiol 1996; 49:313-318
-
(1996)
J Clin Epidemiol
, vol.49
, pp. 313-318
-
-
Mitchell-Dicenso, A.1
Guyatt, G.2
Paes, B.3
-
21
-
-
0029340183
-
Continuous quality improvement in the neonatal intensive care unit: Evaluating parent satisfaction
-
Blackington SM, McLauchlan T: Continuous quality improvement in the neonatal intensive care unit: evaluating parent satisfaction. J Nurs Care Qual 1995; 9:78-85
-
(1995)
J Nurs Care Qual
, vol.9
, pp. 78-85
-
-
Blackington, S.M.1
McLauchlan, T.2
-
22
-
-
0035697170
-
Measuring family satisfaction with care in the intensive care unit: The development of a questionnaire and preliminary results
-
Kingston General Hospital ICU Research Working Group
-
Heyland DK, Tranmer JE: Measuring family satisfaction with care in the intensive care unit: The development of a questionnaire and preliminary results. Kingston General Hospital ICU Research Working Group. J Crit Care 2001; 16:142-149
-
(2001)
J Crit Care
, vol.16
, pp. 142-149
-
-
Heyland, D.K.1
Tranmer, J.E.2
-
23
-
-
0036317601
-
Family satisfaction with care in the intensive care unit: Results of a multiple center study
-
Heyland DK, Rocker GM, Dodek PM, et al: Family satisfaction with care in the intensive care unit: Results of a multiple center study. Crit Care Med 2002; 30:1413-1418
-
(2002)
Crit Care Med
, vol.30
, pp. 1413-1418
-
-
Heyland, D.K.1
Rocker, G.M.2
Dodek, P.M.3
-
24
-
-
0035142986
-
Establishing reliability and validity of the critical care family satisfaction survey
-
Wasser T, Pasquale MA, Matchett SC, et al: Establishing reliability and validity of the critical care family satisfaction survey. Crit Care Med 2001; 29:192-196
-
(2001)
Crit Care Med
, vol.29
, pp. 192-196
-
-
Wasser, T.1
Pasquale, M.A.2
Matchett, S.C.3
-
25
-
-
0036725265
-
Psychometric instrument evaluation: The pediatric family satisfaction questionnaire
-
Bragadottir H, Reed D: Psychometric instrument evaluation: The pediatric family satisfaction questionnaire. Pediatr Nurs 2002; 28:475-482
-
(2002)
Pediatr Nurs
, vol.28
, pp. 475-482
-
-
Bragadottir, H.1
Reed, D.2
-
26
-
-
0028542106
-
A family-centered approach to the development of a pediatric family satisfaction questionnaire
-
Budreau G, Chase L: A family-centered approach to the development of a pediatric family satisfaction questionnaire. Pediatr Nurs 1994; 20:604-608
-
(1994)
Pediatr Nurs
, vol.20
, pp. 604-608
-
-
Budreau, G.1
Chase, L.2
-
27
-
-
0034160678
-
Parents' report of children's hospital care: What it means for your practice
-
Marino BL, Marino EK: Parents' report of children's hospital care: What it means for your practice. Pediatr Nurs 2000; 26:195-198
-
(2000)
Pediatr Nurs
, vol.26
, pp. 195-198
-
-
Marino, B.L.1
Marino, E.K.2
-
28
-
-
0033841843
-
Development and application of a questionnaire for assessing parent satisfaction with care
-
Moumtzoglou A, Dafogianni C, Karra V, et al: Development and application of a questionnaire for assessing parent satisfaction with care. Int J Qual Health Care 2000; 12:331-337
-
(2000)
Int J Qual Health Care
, vol.12
, pp. 331-337
-
-
Moumtzoglou, A.1
Dafogianni, C.2
Karra, V.3
-
29
-
-
0034566719
-
Revision of a parent satisfaction survey based on the parent perspective
-
Schaffer P, Vaughn G, Kenner C, et al: Revision of a parent satisfaction survey based on the parent perspective. J Pediatr Nurs 2000; 15:373-377
-
(2000)
J Pediatr Nurs
, vol.15
, pp. 373-377
-
-
Schaffer, P.1
Vaughn, G.2
Kenner, C.3
-
30
-
-
0035050113
-
Quality of paediatric care: Application and validation of an instrument for measuring parent satisfaction with hospital care
-
Ygge BM, Arnetz JE: Quality of paediatric care: Application and validation of an instrument for measuring parent satisfaction with hospital care. Int J Qual Health Care 2001; 13:33-43
-
(2001)
Int J Qual Health Care
, vol.13
, pp. 33-43
-
-
Ygge, B.M.1
Arnetz, J.E.2
-
31
-
-
0030781784
-
Patient satisfaction: A review of issues and concepts
-
Sitzia J, Wood N: Patient satisfaction: A review of issues and concepts. Soc Sci Med 1997; 45:1829-1843
-
(1997)
Soc Sci Med
, vol.45
, pp. 1829-1843
-
-
Sitzia, J.1
Wood, N.2
-
32
-
-
0036797710
-
The Picker Patient Experience Questionnaire: Development and validation using data from in-patient surveys in five countries
-
Jenkinson C, Coulter A, Bruster S: The Picker Patient Experience Questionnaire: Development and validation using data from in-patient surveys in five countries. Int J Qual Health Care 2002; 14:353-358
-
(2002)
Int J Qual Health Care
, vol.14
, pp. 353-358
-
-
Jenkinson, C.1
Coulter, A.2
Bruster, S.3
-
33
-
-
0141998519
-
Properties of the Picker Patient Experience questionnaire in a randomized controlled trial of long versus short form survey instruments
-
Jenkinson C, Coulter A, Reeves R, et al: Properties of the Picker Patient Experience questionnaire in a randomized controlled trial of long versus short form survey instruments. J Public Health Med 2003; 25:197-201
-
(2003)
J Public Health Med
, vol.25
, pp. 197-201
-
-
Jenkinson, C.1
Coulter, A.2
Reeves, R.3
-
34
-
-
0029355378
-
Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction
-
Avis M, Bond M, Arthur A: Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction. J Adv Nurs 1995; 22:316-322
-
(1995)
J Adv Nurs
, vol.22
, pp. 316-322
-
-
Avis, M.1
Bond, M.2
Arthur, A.3
-
35
-
-
1642619431
-
Evaluation of patient satisfaction with nursing care: Quantitative or qualitative approach?
-
Merkouris A, Papathanassoglou ED, Lemonidou C: Evaluation of patient satisfaction with nursing care: Quantitative or qualitative approach? Int J Nurs Stud 2004; 41:355-367
-
(2004)
Int J Nurs Stud
, vol.41
, pp. 355-367
-
-
Merkouris, A.1
Papathanassoglou, E.D.2
Lemonidou, C.3
-
36
-
-
1342289336
-
Narrative and medicine
-
Charon R: Narrative and medicine. N Engl J Med 2004; 350:862-864
-
(2004)
N Engl J Med
, vol.350
, pp. 862-864
-
-
Charon, R.1
-
37
-
-
85007709881
-
Narrative based medicine: Why study narrative?
-
Greenhalgh T, Hurwitz B: Narrative based medicine: Why study narrative? BMJ 1999; 318:48-50
-
(1999)
BMJ
, vol.318
, pp. 48-50
-
-
Greenhalgh, T.1
Hurwitz, B.2
-
38
-
-
0036447377
-
Patient satisfaction with nursing care in the context of health care: A literature study
-
Johansson P, Oleni M, Fridlund B: Patient satisfaction with nursing care in the context of health care: A literature study. Scand J Caring Sci 2002; 16:337-344
-
(2002)
Scand J Caring Sci
, vol.16
, pp. 337-344
-
-
Johansson, P.1
Oleni, M.2
Fridlund, B.3
-
39
-
-
0031627484
-
Perceived needs of parents of critically ill children
-
Scott LD: Perceived needs of parents of critically ill children. J Soc Pediatr Nurs 1998; 3:4-12
-
(1998)
J Soc Pediatr Nurs
, vol.3
, pp. 4-12
-
-
Scott, L.D.1
-
40
-
-
0026926360
-
The most important needs of parents of critically ill children: Parents' perceptions
-
Farrell MF, Frost C: The most important needs of parents of critically ill children: Parents' perceptions. Intensive Crit Care Nurs 1992; 8:130-139
-
(1992)
Intensive Crit Care Nurs
, vol.8
, pp. 130-139
-
-
Farrell, M.F.1
Frost, C.2
-
41
-
-
0344254654
-
Communication with family members of patients dying in the intensive care unit
-
Azoulay E, Pochard F: Communication with family members of patients dying in the intensive care unit. Curr Opin Crit Care 2003; 9:545-550
-
(2003)
Curr Opin Crit Care
, vol.9
, pp. 545-550
-
-
Azoulay, E.1
Pochard, F.2
-
42
-
-
0033173496
-
Preparing parents for their child's transfer from the PICU to the pediatric floor
-
Bouve LR, Rozmus CL, Giordano P: Preparing parents for their child's transfer from the PICU to the pediatric floor. Appl Nurs Res 1999; 12:114-120
-
(1999)
Appl Nurs Res
, vol.12
, pp. 114-120
-
-
Bouve, L.R.1
Rozmus, C.L.2
Giordano, P.3
-
43
-
-
0003897807
-
-
St. Louis, Mosby
-
LoBiondo-Wood G, Haber J (Eds): Nursing Research: Methods, Critical Appraisal, and Utilization. St. Louis, Mosby, 2002
-
(2002)
Nursing Research: Methods, Critical Appraisal, and Utilization
-
-
LoBiondo-Wood, G.1
Haber, J.2
-
44
-
-
0032867092
-
How valid and reliable are patient satisfaction data? An analysis of 195 studies
-
Sitzia J: How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 1999; 11:319-328
-
(1999)
Int J Qual Health Care
, vol.11
, pp. 319-328
-
-
Sitzia, J.1
-
45
-
-
0023736872
-
Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels
-
Hall JA, Dornan MC: Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels. Soc Sci Med 1988; 27:637-644
-
(1988)
Soc Sci Med
, vol.27
, pp. 637-644
-
-
Hall, J.A.1
Dornan, M.C.2
-
46
-
-
2642574331
-
Selecting, designing, and developing your questionnaire
-
Boynton PM, Greenhalgh T: Selecting, designing, and developing your questionnaire. BMJ 2004; 328:1312-1315
-
(2004)
BMJ
, vol.328
, pp. 1312-1315
-
-
Boynton, P.M.1
Greenhalgh, T.2
-
47
-
-
2942672794
-
Administering, analysing, and reporting your questionnaire
-
Boynton PM: Administering, analysing, and reporting your questionnaire. BMJ 2004; 328:1372-1375
-
(2004)
BMJ
, vol.328
, pp. 1372-1375
-
-
Boynton, P.M.1
-
48
-
-
0031928523
-
Response rate in patient satisfaction research: An analysis of 210 published studies
-
Sitzia J, Wood N: Response rate in patient satisfaction research: An analysis of 210 published studies. Int J Qual Health Care 1998; 10:311-317
-
(1998)
Int J Qual Health Care
, vol.10
, pp. 311-317
-
-
Sitzia, J.1
Wood, N.2
-
49
-
-
0842285262
-
A study of non-response in a questionnaire survey of parents' views of paediatric care
-
Ygge BM, Arnetz JE: A study of non-response in a questionnaire survey of parents' views of paediatric care. J Nurs Manag 2004; 12:5-12
-
(2004)
J Nurs Manag
, vol.12
, pp. 5-12
-
-
Ygge, B.M.1
Arnetz, J.E.2
-
51
-
-
0002100954
-
Quality of care from the patients' perspective: From theoretical concept to a new measuring instrument
-
Sixma HJ, Kerssens JJ, van Campen C, et al: Quality of care from the patients' perspective: From theoretical concept to a new measuring instrument. Health Expect 1998; 1:82-95
-
(1998)
Health Expect
, vol.1
, pp. 82-95
-
-
Sixma, H.J.1
Kerssens, J.J.2
Van Campen, C.3
|