The development and application of a patient satisfaction measurement system for hospital-wide quality improvement

International Journal for Quality in Health Care

Volumn 8, Issue 6, 1996, Pages 555-566

  Arnetz, Judith E ^a   Arnetz, Bengt B ^a  

^a KAROLINSKA UNIVERSITY HOSPITAL   (Sweden)

Author keywords

Hospital work environment; Patient questionnaire; Quality of care

Indexed keywords

ADULT; ARTICLE; EDUCATION; HEALTH CARE PLANNING; HEALTH SERVICES RESEARCH; HOSPITAL MANAGEMENT; HOSPITAL PERSONNEL; HUMAN; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PREDICTION AND FORECASTING; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; REPRODUCIBILITY; STANDARD; SWEDEN; TOTAL QUALITY MANAGEMENT;

ADULT; HEALTH SERVICES RESEARCH; HOSPITAL ADMINISTRATION; HUMANS; MIDDLE AGED; PATIENT SATISFACTION; PERSONNEL, HOSPITAL; PREDICTIVE VALUE OF TESTS; QUESTIONNAIRES; REGIONAL MEDICAL PROGRAMS; REPRODUCIBILITY OF RESULTS; SWEDEN; TOTAL QUALITY MANAGEMENT;

EID: 0030341419     PISSN: 13534505     EISSN: None     Source Type: Journal    
DOI: 10.1093/intqhc/8.6.555     Document Type: Article

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