Properties of the Picker Patient Experience questionnaire in a randomized controlled trial of long versus short form survey instruments

Journal of Public Health Medicine

Volumn 25, Issue 3, 2003, Pages 197-201

  Jenkinson, Crispin ^a   Coulter, Angela ^a   Reeves, Rachel ^a   Bruster, Steve ^a   Richards, Nick ^a  

^a PICKER INSTITUTE EUROPE   (United Kingdom)

Author keywords

Patient experience; Picker Patient Experience questionnaire; PPE 15; Questionnaire length

Indexed keywords

CLINICAL TRIAL; CONTROLLED CLINICAL TRIAL; HEALTH CARE QUALITY; HUMAN; MAJOR CLINICAL STUDY; PATIENT SATISFACTION; PICKER PATIENT EXPERIENCE QUESTIONNAIRE; PRIORITY JOURNAL; QUESTIONNAIRE; RANDOMIZED CONTROLLED TRIAL; RELIABILITY; REVIEW; SELF REPORT;

CHI-SQUARE DISTRIBUTION; ENGLAND; FEMALE; HOSPITAL-PATIENT RELATIONS; HOSPITALS; HUMANS; MALE; PATIENT SATISFACTION; PSYCHOMETRICS; QUALITY OF HEALTH CARE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS;

EID: 0141998519     PISSN: 09574832     EISSN: None     Source Type: Journal    
DOI: 10.1093/pubmed/fdg049     Document Type: Review

References (21)

1. Cleary PD, Edgman-Levitan S, Roberts M, et al. Datawatch-patients evaluate their hospital care: a national survey. Hlth Affairs 1991; Winter: 254-266.
2. Secretary of State for Health. The NHS plan. London: HMSO, 2000.
3. Ross C, Steward C, Sinacure J. A comparative study of seven measures of patient satisfaction. Med Care 1995; 33: 392-406.
4. Coulter A, Fitzpatrick R. The patient's perspective regarding appropriate health care. In Albrecht G, Fitzpatrick R, Scrimshaw S, eds. Handbook of social studies in health and medicine. London: Sage, 2000.
5. DiPalo MT. Rating satisfaction research: is it poor, fair, good, very good or excellent? Arthritis Care Res 1997; 10: 422-430.
6. Carr-Hill R. The measurement of patient satisfaction. J Publ Hlth Med 1992; 14: 236-249.
7. Williams B. Patient satisfaction: a valid concept? Social Sci Med 1994; 38: 509-516.
8. Fitzpatrick R, Hopkins A. Problems in the conceptual framework of patient satisfaction research: an empirical exploration. Sociol Hlth Illness 1983; 5: 297-311.
9. Hall J, Dornan M. What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Social Sci Med 1988; 27: 637-644.
10. Jenkinson C, Coulter A, Bruster S, Richards N, Chandola T. Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Qual Safety Hlth Care 2002; 11: (in press).
11. Edwards P, Roberts I, Clarke M, et al. Increasing response rates to postal questionnaires: systematic review. Br Med J 2002; 324: 1183-1185.
12. Jenkinson C, Coulter A, Bruster S. The Picker Patient Experience Questionnaire: development and validation using data from in-patient surveys in five countries. Int J Qual Hlth Care 2002; 14: 353-358.
13. Machin D, Campbell M, Fayers P, Pinol A. Sample size tables for clinical studies. Oxford: Blackwell Scientific, 1997.
14. Cronbach L. Coefficient alpha and the internal structure of tests. Psychometrika 1951; 16: 197-334.
15. Nunnally J, Bernstein IH. Psychometric theory, 3rd edn. New York: McGraw-Hill, 1994.
16. Kline P. A psychometric primer. London: Free Association Books, 2000.
17. Coulter A, Fitzpatrick R. The patient's perspective regarding appropriate health care. In Albrecht G, Fitzpatrick R, Scrimshaw S, eds. The handbook of social studies in health and medicine. London: Sage, 2000.
18. Sitzia J, Wood N. Response rate in patient satisfaction research: an analysis of 210 published studies. Int J Qual Hlth Care 1998; 10: 311-317.
19. Iglesias I, Torgerson D. Does length of questionnaire matter? A randomised trial of response rate to a mailed questionnaire. J Hlth Serv Res Policy 2000; 5: 219-221.
20. Jenkinson C, Levvy G, Fitzpatrick R, Garratt A. The Amyotrophic Lateral Sclerosis Assessment Questionnaire (ALSAQ-40): tests of data quality, score reliability and response rate in a survey of patients. J Neurol Sci 2000; 180: 94-100.
21. McColl E, Jacoby A, Thomas L, et al. Designing and using patient and staff questionnaires. In Black N, Brazier J, Fitzpatrick R, Reeves B, eds. Health services research methods: a guide to best practice. London: BMJ Books, 1998.