Service product configurations in electronic business-to-consumer operations a taxonomic analysis of electronic food retailers

Journal of Service Research

Volumn 7, Issue 4, 2005, Pages 360-376

  Heim, Gregory R ^a,d   Sinha, Kingshuk K ^b,c,e  

^a BOSTON COLLEGE   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

^c UNIVERSITY OF MINNESOTA   (United States)

^d BOSTON COLLEGE   (United States)

^e Operations and Management Science Department   (United States)

Author keywords

Customer loyalty; Customer satisfaction; Electronic retailing; Online grocers; Service product

Indexed keywords

EID: 21644471148     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/1094670504273969     Document Type: Article

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