Improving relationship selling through failure analysis and recovery efforts: A framework and call to action

Journal of Personal Selling and Sales Management

Volumn 25, Issue 1, 2005, Pages 57-65

  Gonzalez, Gabriel R ^a   Hoffman, K Douglas ^b   Ingram, Thomas N ^c  

^a ARIZONA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF KENTUCKY   (United States)

^c GEORGIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 21244431883     PISSN: 08853134     EISSN: 15577813     Source Type: Journal    
DOI: 10.1080/08853134.2005.10749047     Document Type: Article

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