Are decision support systems getting people to conform? The impact of work organisation and segmentation on user behaviour in a French bank

Journal of Information Technology

Volumn 20, Issue 2, 2005, Pages 103-116

  Rowe, Frantz ^a  

^a UNIVERSITÉ DE NANTES   (France)

Author keywords

Banking; Conformity; Decision support systems; Environment; Strategic conformity; User behaviour; Work organisation

Indexed keywords

BEHAVIORAL RESEARCH; DECISION MAKING; INFORMATION ANALYSIS; INFORMATION MANAGEMENT; PRODUCTIVITY; RISK PERCEPTION; SOCIETIES AND INSTITUTIONS;

BANKING USER BEHAVIOR; CONFORMITY; ENVIRONMENT; STRATEGIC CONFORMITY; WORK ORGANIZATION;

DECISION SUPPORT SYSTEMS;

EID: 20444492708     PISSN: 02683962     EISSN: None     Source Type: Journal    
DOI: 10.1057/palgrave.jit.2000042     Document Type: Article

References (54)

1. Adams, S. (1976). The Structure and Dynamics of Behavior in Organizational Boundary Roles, in M Dunnette (ed.) Handbook of Organizational and Industrial Psychology, Chicago: Rand Me Nally, pp. 1175-1199.
2. Banker, R. and Kauffman, R. (2004). The Evolution of Research on Information Systems: A fiftieth-year survey of the literature in Management Science, Management Science 50(3): 281-298.
3. Béal, L. and Rowe, F. (1998). Organisation du travail, comportement de l'utilisateur face au risque et performance d'un SIAD: le cas de la gestion des débiteurs d'une banque, Journal of Decision Systems 8(Special Issue): 55-82.
4. Benbasat, I., Goldstein, D. and Mead, M. (1987). The Case Study Research Strategy in Studies of Information Systems, MIS Quarterly 11(3): 369-386.
5. Benders, J. and Manders, F. (1993). Expert Systems and Organizational Decision-making, Information and Management 25(4): 207-213.
6. Besson, P. and Rowe, F. (2001). ERP Project, Dynamics and Enacted Dialogue: Perceived understanding, perceived leeway and the nature of task-related conflicts, DATABASE for Advances in Information Systems 32(4): 47-66.
7. Brandon, D. and Hollingshead, A. (2004). Transactive Memory Systems in Organizations: Matching tasks, expertise and people, Organization Science 15(6): 633-644.
8. Bromiley, P. and Curley, S. (1992). Personality and Individual Differences in Risk-Taking, in J.F. Yates (ed.) Risk-Taking Behavior, Chichester: John Wiley, pp. 87-132.
9. Carpenter, J. (2004). When in Rome: Conformity and the provision of public goods, Journal of Socio-Economics 33(4): 395-409.
10. Coultas, J. (2004). When in Rome: An evolutionay perspective on conformity, Group Processes and Intergroup Relations 7(4): 317-332.
11. Credé, M and Sniezek, J (2003). Group Judgement Processes and Outcomes in Video-conferencing Versus Face-to-face Groups, International Journal of Human-Computer Studies 59: 875-897.
12. Crozier, M. and Friedberg, E. (1977). Actors and Systems: The politics of collective action, Boston: Ginn and Co.
13. Drummond, H. (2003). Did Nick Leeson Have an Accomplice? The Role of Information Technology in the Collapse of Barings Bank, Journal of Information Technology 18: 93-101.
14. Eierman, M., Niederman, F. and Adams, C. (1995). DSS Theory: A model of constructs and relationships, Decision Support Systems 14: 1-26.
15. Elmes, M., Strong, D. and Volkoff, O. (2005). Panoptic Empowerment and Reflective Conformity in Enterprise Systems-enabled Organizations, Information and Organization 5(1): 1-37.
16. Ellsberg, D. (1961). Risk, Ambiguity, and the Savage Axioms, Quarterly Journal of Economics 75: 336-342.
17. Emel, A., Oral, M., Reisman, A. and Yolalan, R. (2003). A Credit Scoring Approach for the Commercial Banking Sector, Socio-Economic Planning Sciences 37(2): 103-123.
18. Eom, S. (2004). The Changing Structure of Decision Support Systems Research: An empirical investigation through author co-citation mapping, in R. Meredith, G. Shanks, D. Arnott and S. Carlsson (eds.) The IFIP International Conference on Decision Support Systems (DSS 2004), (Prato, Italy), 1-3 July.
19. Fiske, S. and Taylor, S. (1994). Social Cognition, 2nd edn New York: Me Graw Hill.
20. Foucault, M. (1977). Discipline and Punish: The birth of the prison, 2nd edn New York: Vintage Books.
21. Garner, B. and Raban, R. (1999). Context Management in Modelling Information Systems, Information and Software Technology 41(14): 957-961.
22. Hamel, G. and Prahalad, C. (1990). The Core Competence of the Corporation, Harvard Business Review 68(3): 78-91.
23. Hammer, M. and Champy, J. (1992). Le Reegineering, Paris: Dunod.
24. Honoré, L. (1998). Systèmes de contraintes, systèmes disciplinaires et décision face au risqué, Revue Finance-Contrôle-Stratégie 1(3): 85-106.
25. Iselin, E. (1988). The Effects of Information Load and Information Diversity on Decision Quality in a Structured Decision Task, Accounting, Organization and Society 13(2): 147-164.
26. Janis, I. and Mann, L. (1977). Decision Making, New York: Free Press.
27. Johnson, E. and Payne, J. (1985). Effort and Accuracy in Choice, Management Science 31(4): 395-414.
28. Kahneman, D. and Lovallo, D. (1993). Timid Decisions and Bold Forecasts: A cognitive perspective on risk-taking, Management Science 39: 17-31.
29. Karau, S. and Williams, K. (1993). Social Loafing: A meta-analytic review and theoretical integration, Journal of Personality and Social Psychology 65:681-706.
30. Kauffman, R. and Li, X. (2003). Payoff Externalities, Informational Cascades and Managerial Incentives: A theoretical framework for IT adoption herding, in A. Bharadwaj, S Narisimhan and R Danthanam (eds.) INFORMS Conference on IS and Technology, Atlanta.
31. Konana, P. and Balasubramanian, S. (2005). The Social-economic- psychological Model of Technology Adoption and Usage: An application to online investing, Decision Support Systems 39(3): 505-524.
32. Lebraty, J.F. (2000). Aide à la décision et écartés bancaires: une approche en termes de rationalité procédurale, Systèmes d'Information et Management 5(3): 3-28.
33. Levine, J., Resnick, L. and Higgins, E. (1993). Social Foundations of Cognition, Annual Review of Psychology 44: 585-612.
34. Mac Namara, G. and Bromiley, P. (1997). Decision Making in an Organizational Setting: Cognitive and organizational influences on risk assessment in commercial lending, Academy of Management Journal 40(5): 1063-1088.
35. Mac Namara, G. and Bromiley, P. (1999). Risk and Return in Organizational Decision Making, Academy of Management Journal 42(3): 330-339.
36. Mudd, K. and Govern, J. (2004). Conformity to Misinformation and Time Delay Negatively Affect Eyewitness Confidence and Accuracy, North American Journal of Psychology 6(2): 227-238.
37. Nass, C., Fogg, B. and Moon, B. (1996). Can Computers be Teammates? International Journal of Human-Computer Studies 45: 669-678.
38. Remenyi, D. (2002). As the First 50 Years of Computing Draw to an End...: What kind of society do we want? Journal of Information Technology 17: 3-7.
39. Rowe, F. (1994). Data Network Productivity and Competitive Behaviour: The case of French banking, Technological Forecasting and Social Change 46(1): 29-44.
40. Rowe, F. (1998). Formes de surveillance et de confiance dans les types de relations: l'impact de l'informatisation bancaire, Réseaux (CNET) (91): 67-93.
41. Sengupta, K. and Te'eni, D. (1993). Cognitive Feedback in GDSS: Improving control and convergence, MIS Quarterly 17(1): 87-113.
42. Sherif, M. (1935). A Study of Some Social Factors in Perception, Archives of Psychology 27(187): 1-60.
43. Sherif, M. (1947). Group Influences Upon the Formation of Norms and Attitudes, in T. Newcombe and E. Hartley (eds.) Readings in Social Psychology, New York: Holt, pp. 77-90.
44. Skitka, L., Mosier, K. and Burdick, M. (1999). Does Automation Bias Decision-making? International Journal of Human-Computer Studies 51: 991-1006.
45. Sutcliffe, K. and Mac Namara, G. (2001). Controlling Decision-making Practice in Organizations, Organization Science 12(4): 484-501.
46. Tan, B., Wei, K., Watson, R., Clapper, D. and Mac Lean, E. (1998). Computer-Mediated Communication and Majority Influence: Assessing the impact in an individualistic and a collectivistic culture, Management Science 44(9): 1263-1278.
47. Todd, P. and Benbasat, I. (1991). An Experimental Investigation of the Impact of Computer Based Aids on Decision Making Strategies, Information Systems Research 2(2): 87-115.
48. Todd, P. and Benbasat, I. (1999). Evaluating the Impact of DSS, Cognitive Effort, and Incentives on Strategy Selection, Information Systems Research 10(4): 356-374.
49. Todd, P. and Benbasat, I. (2000). The Impact of Information Technology on Decision Making: A cognitive perspective, in R. Zmud (ed.) Framing the Domains of IT Management, Cincinnati: Pinnaflex, pp. 1-14.
50. Tversky, A. and Kahneman, D. (1974). The Framing of Decisions and the Psychology of Choice, Science 185: 1124-1131.
51. Willcocks, L. (2004). Foucault, Power/knowledge and Information Systems: Reconstructing the present, in J. Mingers and L. Willcocks (eds.) Social Theory and Philosophy for Information Systems, Chichester: Wiley, pp. 238-296.
52. Yin, R. (1990). Case Study Research: Design and methods, 6th revised edition Newbury Park: Sage.
53. Zuboff, S. (1988). In the Age of the Smart Machine: The future of work and power, New York: Basic Books.
54. Zuboff, S. and Maxmin, J. (2003). The Support Economy, London: Allen Lane Penguin Books.