ERP Project Dynamics and Enacted Dialogue: Perceived Understanding, Perceived Leeway, and the Nature of Task-Related Confiicts

Data Base for Advances in Information Systems

Volumn 32, Issue 4, 2001, Pages 47-66

  Besson, Patrick ^a   Rowe, Frantz ^b  

^a ESMT European School of Management and Technology   (Germany)

^b UNIVERSITÉ DE NANTES   (France)

Author keywords

Enterprise Resource Planning; Process model

Indexed keywords

EID: 0042818983     PISSN: 00950033     EISSN: None     Source Type: Journal    
DOI: 10.1145/506139.506145     Document Type: Article

References (63)

1. Attewell, P., (1992). “Technology diffusion and organizational learning; the case of business computing,” Organization Science, Vol. 3, No. 1, p. 1–21.
2. Bancroft, N. (1996). “Implementing SAP/R3: How to introduce a large system Into a large organization,” London: Manning/Prentice Hall.
3. Besson, P.(1997), L’institution de la valeur: Comment ré-articuler le sens de la responsabilité sur les logiques de marché ? in Besson P. (ed.). Dedans, dehors: Les nouvelles frontères de I’organlsation, Paris, Vuibert, p. 121–149.
4. Besson, P. (1999). “Les ERP a I’épreuve de I’organisation,” Systemes d’Information et Management, Vol. 4, No. 4, p. 21–52.
5. Besson, P.(2000). “Risques organisationnels et dynamique du contrôle,” in B. Colasse (éd.), Ency-clop é die de la comptabllit éet du contr é le de gestion, Paris, Economica.
6. Boulding, K. (1963). Conflict and defense. New York, Harper & Row.
7. Bouillot, C. (1999). “Mise en place de Progiciels de Gestion Intégrée à I’occasion de fusions et cessions d’entreprises dans un contexte international,” Systemes d’Information et Management, Vol. 4, No. 4, p. 91–106.
8. Braa, K. Hanseth, O. (1999). “SAP as emergent infrastructure in a global organization,” Systèmes d’Information et Management, Vol. 4, No. 4, p. 53–70.
9. Carlson, P. Kahn, B. Rowe, F. (1999) “Organizational impacts of new communication technology: A comparison of cellular phone adoption in France and in the United States,” Journal of Global Information Management, Vol. 7, No. 3, pp. 19–29.
10. Carton-Bourgeois, S. (1999). “Systèmes d’information internationaux et culture nationale: Influence du contrôle de I’incertitude sur le processus d’implantation,” Systèmes d’Information et Management, Vol. 4, No. 3, p. 5–25.
11. CFDT Cadres (1999). “Les progiciels de gestion intégrée,”No. 388, p. 54.
12. CIGREF, (1999). “Retours d’expérience ERP, Paris.
13. Coat, F. Favier, M. (1999). “Passage à I’ERP et refonte du système d’information: Le cas des ASF,” Systèmes d’Information et Management, Vol. 4, No. 4, p. 107–28.
14. Dilthey, W. (1883, 1992). “Introduction aux sciences de I’esprit “in Critique de la raison historique, tome 1, Editions du Cerf, Paris, p. 147–362.
15. Forest, G. (1999). “Généalogie des ERP et gestion des flux physiques,” Systèmes d’Information et Management, Vol. 4, No. 4, p. 71–90.
16. Franz, C. Robey, D. (1986) “Organizational context, user involvement, and the usefulness of information systems,” Decision Sciences, Vol. 17, No. 4, pp. 329–356.
17. Grover, V. Kettinger, W. (2000). “Business process change: A reflective view of theory, practice and implications,” in Framing the domains of IT management, Zmud R. (ed.), Pinnaflex; Cincinnati, p. 147–172.
18. Grover, V. Jeong, S. Kettinger, W. Teng, J.(1995). The implementation of business process reengineering. Journal of Management Information Systems, Vol. 12, No. 1, pp. 109–144.
19. Guimaraes, T. McKeen, J. (1993). “User participation in information systems development: Moderation in all things,” in Human, organizational and social dimensions of information systems development, Avison D., Kendall J., DeGross J. (eds.), IFIP A-24, Elsevier, Amsterdam:North Holland, pp. 171–192.
20. Hammer, M. Champy, J. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, New York, Collins Publishers.
21. Hofstede, G. (1991), Cultures and organizations, McGraw Hill international.
22. Jehn, K. A. (1995). A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict, Administrative Science Quarterly, Vol. 40, p. 256–282.
23. Kapplman, L. McLean, E. (1991). The respective roles of user participation and user involvement in information system implementation success. Proceedings of the 12 International Conference on Information Systems, New York, pp. 339–349.
24. Kettinger, W. Teng, J. Guha, S. (1997). “Business process change: A study of methodologies, techniques and tools.,” MIS Quarterly, Vol. 21, No. 1, pp. 55–80.
25. Klempa (1995): Understanding business process reengineering: A sociocognitive perspective, in Business process change: Reengineering, concepts, methods and technologies, Grover V., Kettinger W., (eds.), IDEA group publishing: Harrisburg.
26. Kirsch, L. Beath, C. (1996). “The enactments and consequences of token, shared and compliant participation in information systems development,” Accounting, Management and Information Technologies, Vol. 6, No. 4, pp. 221–254.
27. Lawrence, P. Lorsch, J. (1967). Qrganizations and environments, Cambridge: Harvard University Press.
28. Lee A. (1999). “Rigor and relevance in MIS research: Beyond the approach of positivism alone,” MIS Quarterly, Vol. 23, No. 1, pp. 29–34.
29. Leroy, A., (1991), J’ai planté la moitié de I’lndustrie française et j’en suis fier, L’informatique professionnelle. No. 98, p. 91–96.
30. March, J., Olsen J. (1976), Amiguity and choice in organizations, Universitetsforlaget, Oslo.
31. Marciniak R. (1996), Management des projets informatiques: Complexité et gestion des conflits, Systèmes d’Information et Management, Vol. 1, No. 1, p. 27–50.
32. Marciniak, R. Rowe, F. (1997). Systèmes d’Information, dynamique et organisation, Paris: Economica.
33. Markus M. L. (1994), Finding a happ. medium: Explaining the negative effects of electronic communication on social life at work, ACM Transactions on Information Systems, Vol. 12, P. 119–49.
34. Markus M. L., Robey D., (1988), Information technology and organizational change: Causal structure in theory and research. Management Science, Vol. 34, p. 583–98.
35. Markus M. L., Tanis C., (2000). The Enterprise System Experience: From adoption to success, in Framing the domains of IT management, Zmud R. (ed.), Pinnaflex: Cincinnati, p. 173–208.
36. Markus M. L., Tanis C., Van Fenema P. (2000). Multisite ERP implementations. Communications of the ACM, Vol. 43, No. 4, p. 42–46.
37. Martin, J., Meyerson, D., (1988); Organizational cultures and the denial, channeling and acknowledgement of ambiguity, in Managing ambiguity and change Pondy L., Boland R., and Thomas H., (eds.), Wiley, p. 93–125.
38. Milliken, F., (1987). “Three types of perceived uncertainty about the environment: State, effect and response uncertainty” Academy of Management Review, Vol. 12, pp. 133–143.
39. Mintzberg, H. and Waters J., (1985) “Of strategies deliberate and and emergent,” Strategic Management Journal, Vol. 6, pp. 257–272.
40. Morley C., (1993). “Information systems development methods and user participation: A contingency approach,” in Human, organizational and social dimensions of information systems development, Avison D., Kendall J., DeGross J. (eds.), IFIP A-24, Elsevier, Amsterdam:North Holland, pp. 127–142.
41. Newman, M. Sabherwal, R. (1989). A process model for the control of information systems development projects, in De Gross, J. Henderson J. Konsynski, B. (eds.). Proceedings of the Tenth International Conference on Information Systems, Boston, pp. 185–197.
42. Nonaka I., Takeuchi H. (1995), The Knowledge Creating Company, Oxford: Oxford University Press.
43. Orlikowski, W. (1991). “Integrated information environment or matrix of control? The contradictort implications of information technology. Accounting, Management and Information Technologies, No. 1, Vol. 1, pp. 9–42.
44. Orlikowski, W. (1996). Improvising organizational transformation over time: A situated change perspective. Information Systems Research, Vol. 7, No. 1, pp. 63–92.
45. Pavé, F. (1989). L’illusion informaticienne, Paris:L’Harmattan.
46. Pinkley R. L. (1990), Dimensions of Conflict Frame: Disputant Interpretations of Conflict, Journal of Applied Psychology, Vol. 75, p. 117–126.
47. Robey, D. Newman M. (1996). Sequential patterns in information systems development: An application of a social process model, ACM Transactions on Information Systems, Vol. 14, pp. 30–63.
48. Robey D., Boudreau M.-C. (2000). Organizational consequences of information technology: Dealing with diversity in empirical research, in Framing the domains of IT management, Zmud R. (ed.), Pinnaflex: Cincinnati, p. 51–64.
49. Robbins, S., Stylianou A., (1999). Post-merger systems integration: The impact on IS capabilities. Information and Management, vol 36, p. 205–12.
50. Rowe, F. (1999); Cohérence, intégration informationnelle et changement: Esquisse d’un programme de recherche à partir des Progiciels Intégrés de Gestion, Systèmes d’Information et Management, Vol. 4, No. 4, p. 3–20.
51. Rowe, F. (1994), Data Network productivity and competitive behavior: The case of the French commercial banks. Technological Forecasting and Social Change, Vol. 46, No. 1, pp. 29–44.
52. Rowe, F. Struck D. (1999), Cultural values, media richness and telecommunication use in an organization, Accounting, Management and Information Technologies, Vol. 9, No. 3, p. 161–91.
53. Sackman, S. (1992). Culture and subcultures: An analysis of organizational knowledge. Administrative Science Quarterly, Vol. 37, No. 1, p. 140–61.
54. Scott, W. (1987). Organizations: Rational, natural, and open systems (2 Ed.), Englewood Cliffs, NJ: Prentice Hall.
55. Teo, T. King, W. (1996). Assessing the impact of integrating business planning and IS planning, Information and Management, Vol. 30, p. 309–21.
56. Triandis H. C., (1979). Values, attitudes and interpersonal behavior, Nebraska Symposium on motivation, University of Nebraska Press, Lincoln, p. 195–259.
57. Truex, D. Ngwenyama, O. (2000). ERP systems: Facilitating or confounding factors in corporate telecommunications mergers ?, European Conference in Information Systems, July 3–5, Vienna, p. 645–51.
58. Truex, D. P., Baskerville, R., & Klein, H. K. (1999). Growing Systems in an Emergent Organization. Communications of the ACM, Vol. 42, No. 8, p. 117–123.
59. Van de Ven, A., Scott Poole, M. (1995). Explaining development and change in organizations. Academy of Management Review, Vol. 20, No. 3, p. 510–40.
60. Van Everdingen, Y. Van Hillegersberg, J. Waarts, E. (2000). adoption by european midsize companies. Communications of the ACM Vol. 43, No. 4.
61. Weick, K. (1993). “Organizational redesign as improvisation” in Organizational change and redesign, Huber, G. and Glick, W., New York: Oxford University Press, pp. 346–379.
62. Weick, K. (1995). Sensemaking in organizations. Sage: Thousand Oaks.
63. Westrup, C. Knight, F. (2000). Consultants and Enterprise Resource Planning (ERP) systems, European Conference in Information Systems, July 3–5, Vienna, p. 637–43.