Satisfying and retaining customers through independent service representatives

Decision Sciences

Volumn 35, Issue 3, 2004, Pages 527-550

  Brown, Steven P ^a   Chin, Wynne W ^a  

^a UNIVERSITY OF HOUSTON   (United States)

Author keywords

And survey research; Distribution channels; Job satisfaction; Service operations

Indexed keywords

EID: 20444479444     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.0011-7315.2004.02534.x     Document Type: Article

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