An analysis of customer service quality to college students as influenced by customer appearance through dress during the in-store shopping process

Journal of Retailing and Consumer Services

Volumn 12, Issue 5, 2005, Pages 345-355

  Paulins, V Ann ^a  

^a OHIO UNIVERSITY   (United States)

Author keywords

Customer service quality; In store shopping experience; SERVQUAL

Indexed keywords

RETAILING;

EID: 20344369528     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2004.11.003     Document Type: Article

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