Service quality dimensions of securities brokerage firms: What customers consider as important

Journal of Professional Services Marketing

Volumn 20, Issue 1, 1999, Pages 135-146

  Lin, Xiaohua ^a   Wei, Benjamin ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Securities brokerage; Service quality expectations; Surveys

Indexed keywords

EID: 85014441161     PISSN: 07484623     EISSN: None     Source Type: Journal    
DOI: 10.1300/J090v20n01_10     Document Type: Article

References (12)

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