Service quality measurements in a developing economy: Servqual versus servperf

Journal of Customer Service in Marketing and Management

Volumn 4, Issue 3, 1998, Pages 47-60

  Angur, Madhukar G ^a  

^a UNIVERSITY OF MICHIGAN FLINT   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0010908953     PISSN: 10692533     EISSN: None     Source Type: Journal    
DOI: 10.1300/J127v04n03_04     Document Type: Article

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