The Positive and Negative Effects of Anger on Dispute Resolution: Evidence From Electronically Mediated Disputes

Journal of Applied Psychology

Volumn 89, Issue 2, 2004, Pages 369-376

  Friedman, Ray ^a,e   Anderson, Cameron ^c,f,h   Brett, Jeanne ^c,f   Olekalns, Mara ^b   Goates, Nathan ^a,e   Lisco, Cara Cherry ^d,g  

^a VANDERBILT UNIVERSITY   (United States)

^b UNIVERSITY OF MELBOURNE   (Australia)

^c NORTHWESTERN UNIVERSITY   (United States)

^d SquareTrade ^*

^e VANDERBILT UNIVERSITY   (United States)

^f NORTHWESTERN UNIVERSITY   (United States)

^g SquareTrade   (United States)

^h NEW YORK UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ANGER; ARTICLE; CONFLICT; EVALUATION; HUMAN; INTERPERSONAL COMMUNICATION; PSYCHOLOGICAL MODEL; STATISTICAL MODEL;

ANGER; DISSENT AND DISPUTES; HUMANS; LOGISTIC MODELS; MODELS, PSYCHOLOGICAL; NEGOTIATING;

EID: 1842659028     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/0021-9010.89.2.369     Document Type: Article

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