Barriers to effective quality management and leadership: Case study of two academic departments

Higher Education

Volumn 44, Issue 2, 2002, Pages 185-212

  Newton, Jethro ^a  

^a GLYNDWR UNIVERSITY   (United Kingdom)

Author keywords

Discretion debate; Factors influencing perspectives of 'front line' academics; Insider research; Leadership; Management of change; Policy implementation; Professional autonomy and accountability; Quality management; The 'psychological contract'

Indexed keywords

EID: 0141791070     PISSN: 00181560     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1016385207071     Document Type: Article

References (54)

1. Adair, J. (1983). Effective Leadership. London: Pan.
2. Adler, M. and Asquith, S. (1981). Discretion and Welfare. London: Heinemann Educational.
3. Bailey, F. (1973). Debate and Compromise. Oxford: Blackwell.
4. Baldwin, G. (1996). 'First among peers: an essay on academic leadership', HERDSA News 18: 6-9.
5. Becher, T. (1989). Academic Tribes and Territories: Intellectual Enquiry and the Cultures of Disciplines. Buckingham: SRHE/Open University Press.
6. Becher, T. (1992). 'Making audit acceptable: a collegial approach to quality assurance', Higher Education Quarterly 46(1), 47-66.
7. Bumes, B. (1996). Managing Change: A Strategic Approach to Organisational Dynamics, second edn. London: Pitman Publishing.
8. Danielli, A. and Thomas, A.B. (1998). 'Occupational identity and organisational change among university management teachers'. Paper presented to the international conference Higher education close up, University of Central Lancashire, 6-8 July 1998.
9. de Vries, P. (1997). 'Self-assessment within the quality assessment process: a critical perspective', in Radford, J. et al. (eds.), Quantity and Quality in Higher Education. Higher Education Policy Series 40, London: Jessica Kingsley.
10. Foster, P. (1983). Access to Welfare. London: Macmillan.
11. Fullan, M. (1993). Change Forces. London: Falmer.
12. Geertz, C. (1973). The Interpretation of Cultures: Selected Essays. New York: Basic Books.
13. Halsey, A.H. (1992). The Decline of Donnish Dominion. Oxford: Oxford University Press.
14. Handy, C. (1984). 'Education for management outside business', in Goodlad, S. (ed.), Educating for the Professions. Guildford: SRHE/NFER.
15. Handy, C. (1993). Understanding Organisations, fourth edn. Hardmondsworth: Penguin.
16. Harries-Jenkins, G. (1970). 'Professionals in organisations', in Jackson, J. (ed.), Professions. London: Macmillan.
17. Harvey, L. (1994). 'Continuous quality improvement: a system-wide view of quality in higher education', in Knight, P. (ed.), University-wide Change, Staff and Curriculum Development, SEDA Paper 83. Birmingham: Staff and Educational Development Association.
18. Harvey, L. (1995a). Quality Assurance Systems, TQM and the New Collegialism. Birmingham: QHE Project.
19. Harvey, L. (1995b). 'Beyond TQM', Quality in Higher Education 1(2), 123-191.
20. Harvey, L. and Knight, P. (1996). Transforming Higher Education. Buckingham: SRHE/OU Press.
21. HEQC (1995a). Managing for Quality: Stories and Strategies - A Case Study Resource for Academic Leaders and Managers. London: Higher Education Quality Council.
22. HEQC (1995b). Criteria for Degree Awarding Powers. London: Higher Education Quality Council.
23. Jackson, N. (1997). 'Academic regulation in UK higher education: the concept of collaborative regulation', Quality Assurance in Education 5(3), 120-135.
24. Jackson, N. (1998). 'Academic regulation in UK higher education: part III - the idea of "partnership in trust"', Quality Assurance in Education 6(1), 5-18.
25. Johnson, T. (1972). Professions and Power. London: Macmillan.
26. Johnson, T. (1990). 'Thatcher's professions: the state and the professions in Britain'. Paper delivered at the World Congress of Sociology, Madrid.
27. Leigh, A. (1988). Effective Change: Twenty Ways to Make it Happen. London: Institute of Personnel Management.
28. Lipsky, M. (1976). 'Toward a theory of street-level bureaucracy', in Hawley, W.D. and Lipsky, M. (eds.), Theoretical Perspectives on Urban Policy. Englewood Cliffs: Prentice Hall.
29. Lipsky, M. (1980). Street Level Bureaucracy: Dilemmas of the Individual in Public Services. Beverley Hills: Sage.
30. Macfarlane, B. (1997a). 'In search of an identity: lecturer perceptions of the business studies first degree', Journal of Vocation Education and Training 49, 5-20.
31. Macfarlane, B. (1997b). 'The business study first degree: institutional trends and the pedagogic context', Teaching in Higher Education 2, 45-57.
32. Marris, P. (1975). Loss and Change. London: Routledge.
33. Martin, E. (1999). Changing Academic Work: Developing the Learning University. Buckingham: Open University Press.
34. McNay, I. (1995). 'From collegial academy to corporate enterprise: The changing cultures of universities', in Schuller, T. (ed.), The Changing University. Buckingham: SRHE/Open University.
35. Meade, P.H. (1997). Challenges Facing Universities: Quality Leadership and the Management of Change. Dunedin: University of Otago.
36. Middlehurst, R. (1991). The Changing Roles of University Leaders and Managers: Implications for Preparation and Development. Sheffield: Universities' Staff Development Unit.
37. Middlehurst, R. (1993). Leading Academics. Buckingham: SRHE/OU Press.
38. Middlehurst, R. (1997). 'Enhancing quality', in Coffield, F. and Williamson, B. (eds.), Repositioning Higher Education. Buckingham: SRHE/OU Press.
39. Middlehurst, R. and Elton, L. (1992). 'Leadership and management in higher education', Studies in Higher Education 17(3), 251-264.
40. Middlehurst, R. and Gordon, G. (1995). 'Leadership, quality and institutional effectiveness', Higher Education Quarterly 49(3), 267-285.
41. Newton, J. (1999a). 'Implementing quality assurance policy in a higher education college: exploring the tension between the views of 'managers' and 'managed''. Presented at the 21st annual EAIR Forum, 'New realities - renewed institutions', Lund University, Sweden, 22-25 August, 1999.
42. Newton, J. (1999b). 'An evaluation of the impact of external quality monitoring on a higher education college (1993-98)', Assessment and Evaluation in Higher Education 24(2), 215-235.
43. Partington, P. and Brodie, D. (1992). 'HE Departmental leadership/management: an exploration of roles and responsibilities', USDU Occasional Paper No. 3. Sheffield: Universities Staff Development Unit.
44. Prottas, N. (1978). 'The power of the street level bureaucrat', Urban Affairs Quarterly 13(3), 285-312.
45. Ramsden, P. (1998). Learning to Lead in Higher Education. London: Routledge.
46. Sallis, E. (1994). 'From systems to leadership: the development of the quality movement in higher education', in Doherty, G. (ed.), Developing Quality Systems in Education. London: Routledge.
47. Shore, C. and Roberts, S. (1995). 'Higher education and the panopticon paradigm: Quality assessment as 'disciplinary technology', Higher Education Review 27(3), 8-17.
48. Smyth, J. (ed.) (1995). Academic Work: The Changing Labour Process in Higher Education. Buckingham: SRHE/Open University Press.
49. Trow, M. (1994). 'Managerialism and the academic profession: Quality and control', Higher Education Report No. 2. London: Quality Support Centre.
50. Trowler, P. (1998). Academics Responding to Change: New Higher Education Frameworks and Academic Cultures. Buckingham: Society for Research into Higher Education/Open University Press.
51. Weick, K.E. (1976). 'Educational organisations as loosely-coupled systems', Administrative Science Quarterly 21(1), 1-19.
52. Weil, S. (1994). 'Management and change in colleges and universities: the need for new understandings', in Weil, S. (ed.), Implementing Change from the Top in Universities and Colleges: 10 Personal Accounts. London: Kogan Page.
53. Wilson, D.C. (1992). A strategy of Change: Concepts and Controversies in the Management of Change. London: Routledge.
54. Yorke, M. (1993). 'Total quality higher education?'. Presented at the 15th EAIR Forum, University of Turku, Finland, 15-18.