What should higher education be teaching about quality?

Quality Progress

Volumn 29, Issue 8, 1996, Pages 83-88

  Evans, James R ^a,b,c  

^a Dept Quantit Anal Operations M ^*

^b UNIVERSITY OF CINCINNATI   (United States)

^c GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DECISION MAKING; EDUCATION; MANAGEMENT SCIENCE; PERSONNEL RATING; PERSONNEL TRAINING; PROCESS CONTROL; PRODUCTIVITY; PUBLIC RELATIONS; QUALITY ASSURANCE; QUALITY CONTROL; STRATEGIC PLANNING; TEACHING;

CUSTOMER ORIENTATION; CUSTOMER SATISFACTION; PERSONAL QUALITY; PERSONAL SKILL DEVELOPMENT; POLICY DEPLOYMENT; TEAM FACILITATION SKILLS; TEAM ORIENTATION;

TOTAL QUALITY MANAGEMENT;

EID: 0030212763     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (5)

1. "Open Letter," Harvard Business Review, November/December 1991, pp. 94-95.
2. Howard S. Gitlow, Norman G. Einspruch, Elvira N. Loredo, and Mary McKenry Percival. "Quality Management: A Curriculum Resource Guide," American Assembly of Collegiate Schools of Business, 1994.
3. "A Report of the Total Quality Leadership Steering Committee and Working Councils," 1992 Total Quality Forum, Procter & Gamble, November 1992.
4. The Baldrige Award recipients from 1988 through 1994 were asked to participate. The 1995 recipients were not yet named.
5. Harry V. Roberts and Bernie Sergesketter, Quality Is Personal (New York, NY: The Free Press, 1993).