Using fuzzy cognitive map for the relationship management in airline service

Expert Systems with Applications

Volumn 26, Issue 4, 2004, Pages 545-555

  Kang, Inwon ^a   Lee, Sangjae ^b   Choi, Jiho ^a  

^a Sungkyunkwan University   (South Korea)

^b Sejong University   (South Korea)

Author keywords

Airline service effectiveness; Balanced power; Communication; Conflict; Cooperation; Fuzzy cognitive map; Shared values; Structural equation model; Trust

Indexed keywords

COGNITIVE SYSTEMS; COMMUNICATION; DATA MINING; FUZZY CONTROL; INDUSTRIAL RELATIONS; INTERNET; MATHEMATICAL MODELS; PERSONNEL;

AIRLINE SERVICE EFFECTIVENESS; BALANCED POWER; CONFLICT; COOPERATION; FUZZY COGNITIVE MAP (FCM); SHARED VALUES; STRUCTURAL EQUATION MODELS;

AIR TRANSPORTATION;

EID: 1442286188     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2003.10.012     Document Type: Article

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