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Case study: Bronner Slosberg Humphrey
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Relationship marketing? But all I really wanted was a one-night stand
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Making the most of your client database
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Broadening the scope of relationship selling
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Relationship marketing and data quality management
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Spring
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Khalil, O.E.M. and Harcar, T.D. (1999), “Relationship marketing and data quality management”, SAM Advanced Management Journal, Vol. 64 No. 2, Spring, pp. 26-33.
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E-tribalized marketing? The strategic implications of virtual communities of consumption
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One-to-one marketing: maximizing database marketing with customer intelligence
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Information: the newest currency
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Why intimacy is vital to customer relationships
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The commitment-trust theory of relationship marketing
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Reaching the senior market
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Determining relationship skills of prospective salespeople
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Intercultural interaction strategies and relationship selling in industrial markets
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When listening isn't enough
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Customer relationship measurement
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