Measuring critical factors of tqm

Measuring Business Excellence

Volumn 5, Issue 2, 2001, Pages 27-30

  Motwani, Jaideep ^a  

^a GRAND VALLEY STATE UNIVERSITY   (United States)

Author keywords

Business excellence; Performance measurement; TQM

Indexed keywords

EID: 84986104606     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040110397284     Document Type: Article

References (6)

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3. Flynn, B., Schoeder, R. and Sakibaba, S. (1994), “A framework for quality management research and associated measurement instrument”, Journal of Operations Management, Vol. 11, pp. 339-66.
4. Powell, T.C. (1995), “Total quality management as competitive advantage: a review and empirical study”, Strategic Management Study, Vol. 16, pp. 15-37.
5. Saraph, J., Benson, P. and Schroeder, R. (1989), “An instrument for measuring the critical factors of quality management”, Decision Sciences, Vol. 20, pp. 810-29.
6. Zeitz, G., Johannesson, R. and Ritchie, J.E. Jr (1997), “An employee survey measuring total quality management practices and culture”, Group and Organization Management, Vol. 22 No. 4, pp. 414-44.