From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user

Journal of Academic Librarianship

Volumn 28, Issue 1-2, 2002, Pages 42-46

  Kyrillidou, Martha ^a  

^a ASSOCIATION OF RESEARCH LIBRARIES   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0037006078     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0099-1333(01)00299-3     Document Type: Article

References (23)

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2. William Y. Arms Digital Libraries 2000 MIT Press Cambridge, Massachusetts
3. D.W. Krummel Fiat Lux, Fiat Latebra A Celebration of Historical Library Functions 1999 Publications Office, Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign Champaign, IL
4. Peter Brophy The Library in the 21st Century New Services for the Information Age 2000 Library Association Publishing London
5. Scott Carlson, “The Deserted Library: As Students Work Online, Reading Rooms Empty Out—Leading Some Campuses to Add Starbucks,” The Chronicle of Higher Education .
6. Jerry D. Campbell, “The Case of Creating a Scholar’s Portal on the Web: A White Paper” ARL: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC (http://www.arl.org/newsltr/211/portal.html ) (accessed November 20, 2001).
7. Brewster Kahle Rick Prelinger Mary E. Jackson “Public Access to Digital Material” D-Lib October 2001 http://www.dlib.org/dlib/october01/kahle/10kahle.html (accessed November 20, 2001).
8. Thomas A. Angelo “Doing Assessment as if Learning Matters Most” AAHE Bulletin May 1999 http://www.aahe.org/bulletin/angelomay99.htm (accessed November 20, 2001).
9. Adriano Balbi A Statistical Essay on the Libraries of Vienna and the World 1986 McFarland Jefferson, NC ix.
10. Kahle, Prelinger, & Jackson, “Public Access to Digital Material.”
11. Wonsik “Jeff” Shim, Charles R. McClure, Bruce T. Fraser, John Carol Bertot, Arif Dagli, & Emily H. Leahy, Measures and Statistics for Research Library Networked Services: Procedures and Issues: ARL E-Metrics Phase II Report (Washington, DC: Association of Research Libraries, 2001), http://www.arl.org/stats/newmeas/emetrics/index.html (accessed November 20, 2001).
12. Martha Kyrillidou “Research Library Trends ARL Statistics” Journal of Academic Librarianship 26 November 2000 2000 427 436 http://www.arl.org/stats/arlstat/jal99.html (preprint version accessed November 20, 2001).
13. B. Thompson, C. Cook, & R. L. Thompson, “Reliability and Structure of LibQUAL+TM Scores,” Portal: Libraries and the Academy (January 2002); C. Cook, F. Heath, & B. Thompson. Score Norms for Improving Library Service Quality: A LibQUAL+TM Study. Portal: Libraries and the Academy (January); F. Heath, C. Cook, M. Kyrillidou, & B. Thompson, ARL Index and Other Validity Correlates of LibQUAL+TM Scores. Portal: Libraries and the Academy (January, 2002). http://www.libqual.org/ (accessed November 20, 2001).
14. Martha Kyrillidou Fred Heath “Measuring Service Quality” Library Trends 2001 Spring
15. George D. Kuh, “Assessing What Really Matters to Student Learning: Inside the National Survey of Student Engagement” Change 33 (3): 10–17, 66. http://www.indiana.edu/∼nsse/(accessed November 20, 2001); Higher Education Research Institute at UCLA has been engaged into systematic research in this area for over three decades now, http://www.gseis.ucla.edu/heri/heri.html (accessed November 20, 2001).
16. Institute of Museum and Library Services, Perspectives on Outcome Based Evaluation for Libraries and Museums , p. 20, http://www.imls.gov/pubs/pdf/pubobe.pdf (accessed November 20, 2001).
17. NPEC Project—Student Outcomes—Common Language, http://nces.ed.gov/npec/sos common.html (accessed November 20, 2001).
18. Ken Smith, “New Roles and Responsibilities for the University Library: Advancing Student Learning through Outcomes Assessment,” http://www.arl.org/stats/newmeas/outcomes/HEOSmith.html (accessed November 20, 2001).
19. Carolynne Presser, “Libraries Impact on Research: a Preliminary Sketch,” http://www.arl.org/stats/program/presser.pdf (accessed November 20, 2001).
20. th Northumbria Internation Conference on Performance Measurement in Libraries and Information Services (Washington, DC: Association of Research Libraries, forthcoming).
21. Shim, McClure, Fraser, Bertot, Dagli, & Leahy, Measures and Statistics for Research Library Networked Services , pp. 15–26.
22. A. Parasuraman “Technology Readiness Index (TRI) A Multiple-Item Scale to Measure Readiness to Embrace New Technologies,” Journal of Service Research May 2000 307 320
23. Valarie A. Zeithaml, A. Parasuraman, & Arvind Malhotra, “A Conceptual Framework for Understanding e-Service Quality: Implications for Future Research and Managerial Practice” Working Paper, Report No. 00-115 (Cambridge, MA: Marketing Science Institute, 2000). Also, Texas A&M and ARL have recently been awarded a grant for modifying LibQUAL+ for the digital library environment http://www.arl.org/libqual/geninfo/nsdlpr.html (accessed November 20, 2001).