Innovation and TQM in Swedish higher education institutions possibilities and pitfalls

TQM Magazine

Volumn 15, Issue 2, 2003, Pages 99-107

  Wiklund, Håkan ^a   Klefsjö, Bengt ^b   Wiklund, Pia Sandvik ^c   Edvardsson, Bo ^c  

^a MID SWEDEN UNIVERSITY   (Sweden)

^b LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

^c NONE

Author keywords

Assessment; Higher education; Quality; Total quality management

Indexed keywords

CUSTOMER SATISFACTION; EDUCATION; INDUSTRIAL MANAGEMENT; STUDENTS;

TOTAL QUALITY MANAGEMENT (TQM);

QUALITY CONTROL;

EID: 0037232999     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310461116     Document Type: Article

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