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Statistical process control (SPC) is a quality-control technique that is based on statistical theory. Its objective is to study the variation in the output of production processes. Six sigma is a standard in SPC where almost all variability in product or service output has been eliminated. In a six-sigma system, one expects only 3.4 defects per million units of output. Enterprise resource planning is a computer-based software system that integrates all departments and functions into a single information database.
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