Adding value to the patient experience in emergency medicine: What features of the emergency department visit are most important to patients?

Emergency Medicine

Volumn 11, Issue 1, 1999, Pages 3-8

  Holden, David ^a,b   Smart, David ^a  

^a ROYAL HOBART HOSPITAL   (Australia)

^b ROYAL ADELAIDE HOSPITAL   (Australia)

Author keywords

Patient expectations; Performance indicators in emergency medicine; Waiting times

Indexed keywords

EID: 0008673640     PISSN: 10356851     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1442-2026.1999.03114.x     Document Type: Article

References (10)

1. Hanson R, Clifton-Smith B, Fasher B. Patient dissatisfaction in a paediatric accident and emergency department. J. Qual. Clin. Practice 1994; 14: 137-43.
2. Colt HG. Attitudes of patients and physicians regarding physician dress and demeanor in the emergency department. Ann. Emerg. Med. 1989; 18: 145-51.
3. Krishel S, Baraff LJ. Effect of emergency department information on patient satisfaction. Ann Emerg Med. 1993; 22: 568-72.
4. Bjorvell H, Stieg J. Patients' perceptions of the health care received in an emergency department. Ann. Emerg. Med. 1991; 20: 734-8.
5. Rozenweig S. Teaching the art of emergency medicine. Ann. Emerg. Med. 1991; 20: 102-6.
6. Thompson D, Yarnold P, Williams D, Adams S. Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department. Ann. Emerg. Med 1996; 28: 657-65.
7. Bursch B, Beezy J, Shaw R. Emergency department satisfaction: What matters most. Ann. Emerg. Med. 1993; 22: 586-91.
8. Australian Council on Healthcare Standards. Clinical Indicators: A User's Manual. Emergency Medicine Indicators. Sydney: ACHS Care Evaluation Program. 1996.
9. Whitby S, Ieraci S, Johnson D, Mohsin M. Analysis of the Process of Triage: The Use and Outcome of the National Triage Scale. Sydney: Liverpool Health Service. 1997.
10. Eaker S, Bergstrom R, Bergstrom A, Adami HO, Nyren O. Response rate to mailed epidemiological questionnaires: A population-based randomized trial of variations in design and mailing routines. Am. J. Epidemiol. 1998; 147: 74-82.