Starting-time decisions in labor tour scheduling: An experimental analysis and case study

European Journal of Operational Research

Volumn 131, Issue 3, 2001, Pages 459-475

  Brusco, Michael J ^a   Jacobs, Larry W ^b  

^a FLORIDA STATE UNIVERSITY   (United States)

^b NORTHERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Call centers; Heuristics; Integer programming; Scheduling

Indexed keywords

CUSTOMER SATISFACTION; DECISION MAKING; DECISION THEORY; HEURISTIC METHODS; INTEGER PROGRAMMING; SCHEDULING; SPREADSHEETS; STRATEGIC PLANNING;

LABOR TOUR SCHEDULING; STARTING-TIME DECISIONS;

OPERATIONS RESEARCH;

EID: 0035897980     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0377-2217(00)00135-1     Document Type: Article

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