Optimal scheduling of shifts and breaks using employees having limited time-availability

International Journal of Service Industry Management

Volumn 7, Issue 1, 1996, Pages 56-73

  Thompson, Gary M ^a  

^a Department of Obstetrics Gynecology   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030535558     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239610109410     Document Type: Article

References (19)

1. Bailey, J. and Field, J. (1985), "Personnel scheduling with flexshift models", Journal of Operations Management, Vol. 5 No. 3, pp. 327-38.
2. Bechtold, S.E. and Jacobs, L.W. (1990), "Implicit optimal modeling of flexible break assignments in labor staffing decisions for service operations", Management Science, Vol. 36 No. 11, pp. 1339-50.
3. Brooke, A., Kendrick, D. and Meeraus, A. (1992), GAMS, Release 2.25, A User's Guide, The Scientific Press, South San Francisco, CA.
4. Dantzig, G.B. (1954), "A comment on Edie's 'Traffic delays at toll booths'", Operations Research, Vol. 2 No. 3, pp. 339-41.
5. Henderson, W.B. and Berry, W.L. (1976), "Heuristic methods for telephone operator shift scheduling: an experimental analysis", Management Science, Vol. 22 No. 12, pp. 1372-80.
6. IBM Corporation (1991), Optimization Subroutine Library, Release 2, IBM Corporation, Kingston, NY.
7. Jarrah, A.I.Z., Bard, J.F. and deSilva, A.H. (1994), "Solving large-scale tour scheduling problems", Management Science, Vol. 40 No. 9, pp. 1124-44.
8. Keith, E.G. (1979), "Operator scheduling", AIIE Transactions, Vol. 11 No. 1, pp. 3741.
9. Krajewski, L.J., Ritzman, L.P. and McKensie, P. (1980), "Shift scheduling in banking operations: a case application", Interfaces, Vol. 10 No. 2, pp. 1-8.
10. Loucks, J.S. and Jacobs, F.R. (1991), "Tour scheduling and task assignment of a heterogeneous work force: a heuristic approach", Decision Sciences, Vol. 22 No. 4, pp. 719-38.
11. Love, R.R. Jr and Hoey, J.M. (1990), "Management science improves fast-food operations", Interfaces, Vol. 20 No. 2, pp. 21-9.
12. Mabert, V.A. and Watts, C.A. (1982), "A simulation analysis of tour-shift construction procedures", Management Science, Vol. 28 No. 5, pp. 520-32.
13. Moondra, S.L. (1976), "An L. P. model for work force scheduling for banks", Journal of Bank Research, Vol. 7 No. 4, pp. 299-301.
14. Morris, J.G. and Showalter, M.J. (1983), "Simple approaches to shift, days-off and tour scheduling problems", Management Science, Vol. 29 No. 8, pp. 942-50.
15. Showalter, M.J. and Mabert, V.A. (1988), "An evaluation of a full-/part-time tour scheduling methodology", International Journal of Operations and Production Management, Vol. 8 No. 7, pp. 54-71.
16. Thompson, G.M. (1988), "A comparison of techniques for scheduling non-homogeneous employees in a service environment subject to non-cyclical demand", unpublished PhD dissertation, The Florida State University, Tahallassee, FL.
17. Thompson, G.M. (1990), "Shift scheduling when employees have limited availability: an L.P. approach", Journal of Operations Management, Vol. 9 No. 3, pp. 352-70.
18. Thompson, G.M. (1995), "Improved implicit optimal modeling of the shift scheduling problem", Management Science, Vol. 41 No. 4, pp. 595-607.
19. Vakharia, A.J., Selim, H.S. and Husted, R.R. (1992), "Efficient scheduling of part-time employees", Omega, Vol. 20 No. 2, pp. 201-13.