Total quality management: An examination of the writings from a UK perspective

TQM Magazine

Volumn 13, Issue 2, 2001, Pages 129-137

  Zain, Z M ^a   Dale, B G ^b   Kehoe, D F ^c  

^a SCHOOL OF PHYSICS   (Malaysia)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

^c UNIVERSITY OF LIVERPOOL   (United Kingdom)

Author keywords

Literature; TQM; United Kingdom

Indexed keywords

COST EFFECTIVENESS; CUSTOMER SATISFACTION; INFORMATION DISSEMINATION; PERSONNEL TRAINING; QUALITY CONTROL; TECHNOLOGICAL FORECASTING;

ACADEMIC FRATERNITY;

TOTAL QUALITY MANAGEMENT;

EID: 0034888798     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780110366051     Document Type: Article

References (60)

1. Capturing the cost of nonconformance on construction sites: An application of the quality cost matrix
2. TQM fact-finding mission to Japan
3. Organising for continuous improvement: An examination
4. Improving service quality in NHS Trust hospitals: Lessons from the hotel sector
5. Japan - Myth, miracle or menace?
6. Overcoming multicultural clashes in global joint ventures
7. Why managers oppose TQM
8. TQM self-assessment in the UK
9. Regenerating your TQM effort: What to do when it runs out of steam
10. When you hit a brick wall
11. The implementation of total quality management in small and medium-sized manufacturing companies
12. Fourteen Japanese quality tools in software process improvement
13. Overcoming the problems of cultural differences to establish success for international management teams
14. Developing a TQM excellence model: Part 2
15. A systems model of effective teamwork
16. What is total quality control
17. Hybrid benchmarking
18. Do quality initiatives need management?
19. Employee receptivity to total quality
20. Cost of quality: Evaluating the health of british manufacturing industry
21. Sun Tzu's the art of war as business and management strategies for world class business excellence evaluation under QFD methodology
22. Best practice in the food and drinks industry
23. Errors - Their origin and avoidance to increase system reliability
24. Benchmarking Australian firms' usage of contract logistics services a comparison with American and western European practice
25. The effect of quality circles on perceived service quality in financial services
26. The role of competitive benchmarking in small- To medium-sized enterprises
27. The employment service benchmarking study internal vacancy filling
28. Building-in reliability - Implementation and benefits
29. Developing expatriates' cross-cultural sensitivity: Cultures where 'your culture's OK' is really not OK
30. Supplier audits as part of supplier partnership
31. Towards a quality culture
32. Manufacturing best practices: Observations from study tours to Japan, South Korea, Singapore and Taiwan
33. Extending process thinking: Design of experiments in sales and marketing
34. Quality function deployment
35. Quality and reliability through common business environment
36. A review of total quality management in practice: Understanding the fundamentals through examples of best practice applications - Part I
37. A review of total quality management in practice: Understanding the fundamentals through examples of best practice applications - Part II
38. A review of total quality management in practice: Understanding the fundamentals through examples of best practice applications - Part III
39. ISO 9000 series registration to total quality management: The transformation journey
40. Self-assessment - A study of progress in Europe's leading organisations in quality management practice
41. Total quality with teeth
42. The adoption of total management in Scotland
43. Doctoral TQM research undertaken in the UK: A study of themes, directions, and trends
44. Quality function deployment - A main pillar for successful total quality management and product development